Avid Ratings

Avid Ratings is a full-service customer engagement and loyalty management firm specializing in the homebuilding industry. As a leading provider of authentic homebuyer insights, in-depth industry benchmarking, and reputation management, Avid works with more than 1000 homebuilder divisions in the top 25% of publicly and privately held companies throughout the United States, Canada, and Australia.

Avid is the only company with the breadth and depth of data needed to deliver a full 360-degree assessment of the touchpoints that impact brand advocacy for builders, home products manufacturers, and others in the home industry. Collecting over 10 million data points annually from hundreds of thousands of homebuyers, we combine advanced data technology and a unique customer experience platform to provide detailed feedback and actionable insights.

For over a quarter of a century, Avid has helped thousands of companies measure and improve customer loyalty. Our clients continue to benefit from the best customer surveys in the building industry and the largest, most comprehensive customer experience database in North America.