Hiver is the world’s first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail.
This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automations from the Gmail interface, without sacrificing any time on learning new software or switching tabs.
Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Canva, Lonely Planet, Flexport, Pluralsight, Oxford Business Group, and Upwork, among others, are powered by Hiver.
Hiver has all the powerful features of a helpdesk, yet the simplicity of Gmail. Here are a few:
KEY FEATURES
Collision Alerts - Get alerted when someone is responding to an email. Avoid duplicate and conflicting responses.
Email Tags - Email tags for shared inboxes help you organize your emails by categories.
Auto Assignment - Automatically assign emails to your team in a Round-Robin manner for faster responses.
Email Templates - Save canned responses as templates. Share them with your team.
SLA & Business Hours - Set the right expectation for your team. Never drop the ball on customer queries.
Analytics - Track all your key customer service metrics. Identify areas of improvement and fix them.
Customer Surveys (CSAT) - Measure customer satisfaction by sending a short survey at the end of emails.
TOP REASONS WHY YOU'LL LOVE HIVER:
Deliver brilliant customer service right from Gmail. Get started in minutes
Most secure customer service solution. Hiver does not store your emails.
No tickets, no weirdly formatted emails. Have real human-to-human conversations.
This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automations from the Gmail interface, without sacrificing any time on learning new software or switching tabs.
Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Canva, Lonely Planet, Flexport, Pluralsight, Oxford Business Group, and Upwork, among others, are powered by Hiver.
Hiver has all the powerful features of a helpdesk, yet the simplicity of Gmail. Here are a few:
KEY FEATURES
Collision Alerts - Get alerted when someone is responding to an email. Avoid duplicate and conflicting responses.
Email Tags - Email tags for shared inboxes help you organize your emails by categories.
Auto Assignment - Automatically assign emails to your team in a Round-Robin manner for faster responses.
Email Templates - Save canned responses as templates. Share them with your team.
SLA & Business Hours - Set the right expectation for your team. Never drop the ball on customer queries.
Analytics - Track all your key customer service metrics. Identify areas of improvement and fix them.
Customer Surveys (CSAT) - Measure customer satisfaction by sending a short survey at the end of emails.
TOP REASONS WHY YOU'LL LOVE HIVER:
Deliver brilliant customer service right from Gmail. Get started in minutes
Most secure customer service solution. Hiver does not store your emails.
No tickets, no weirdly formatted emails. Have real human-to-human conversations.
Location: United States, California, San Jose
Employees: 51-200
Phone: +1 650-288-6769
Total raised: $22M
Founded date: 2011
Funding Rounds 1
| Date | Series | Amount | Investors |
| 11.03.2022 | Series B | $22M | - |
Mentions in press and media 31
| Date | Title | Description |
| 02.01.2025 | The Rise of No-Code Platforms: Empowering Businesses Without Coding Skills | In the fast-paced world of technology, simplicity is the new sophistication. No-code platforms are emerging as the lifebuoy for businesses drowning in complexity. They allow users to create applications without writing a single line of code... |
| 02.01.2025 | 40 лучших ИИ-инструментов 2025 году (проверенные и протестированные) | 40 лучших ИИ-инструментов 2025 году (проверенные и протестированные) Вам надоели шаблонные списки ИИ инструментов, которые читаются так, будто их написала нейросеть? Мне тоже. Поэтому я с головой окунулся в мир ИИ, и нашел настоящие жемчужи... |
| 27.08.2024 | Kae Capital Welcomes Abhishek Srivastava as General Partner, Promotes Gaurav Chaturvedi Abhishek Srivastava brings 20+ years of experience, including leadership roles at Endiya Partners and Ventureast... | Mumbai-based early-stage venture capital firm Kae Capital has bolstered its leadership team with significant appointments. Abhishek Srivastava has joined the firm as a General Partner, while Gaurav Chaturvedi, a key player at Kae Capital si... |
| 01.07.2024 | This is What is Missing From Your Customer Experience Playbook One-size-fits-all customer experience playbooks don't exist — and for good reason. Every business has distinct customers with distinct fe... | Customer experience, put simply, is everything. Every interaction our customers have with our business, no matter how big or how small, can positively or negatively impact the relationship. A stellar customer experience can yield many benef... |
| 18.08.2023 | Harvey: AI assistant boosting customer service productivity | One of Harvey's main advantages is its ability to automate customer inquiries. Using artificial intelligence algorithms, Harvey is able to analyze the natural language of queries and provide accurate and relevant answers in real time. This ... |
| 08.09.2022 | Hiver Launches its Knowledge Base Portal, Helps Companies Worldwide Offer Better Self-service to Customers | Bangalore, Karnataka, India Hiver, the world’s first Gmail-based customer service platform, has launched its own knowledge base portal that helps companies build, host, and manage commonly asked customer queries in one centralized location.... |
| 24.06.2022 | Hiver Turns to Rhythm and Beats to Highlight its Unique Work Culture | Bengaluru, Karnataka, India Hiver, a Bengaluru-based SaaS startup, launched a music video highlighting their work-meets-play culture. The entire music video-including lyrics, vocals, instrumentals, and videography-has been created by Hiver’... |
| 15.06.2022 | Zoovu lands $169M to drive online product discovery experiences | The competition in e-commerce has become fiercer as the pandemic drives shoppers online. At the same time, customers have grown to expect better experiences. According to help desk software vendor HiverHQ, 32% of consumers want customer ser... |
| 23.05.2022 | Arrive Logistics Delivers 40 percent Faster Customer Service using Hiver | Bengaluru, Karnataka, India Arrive Logistics, a leading US-based tech-powered freight brokerage has leveraged Hiver, a Bengaluru-based helpdesk to boost the efficiency of its frontline employees and improve customer service response time. N... |
| 25.03.2022 | Hiver Launches Live Chat within Gmail; Empowers Google Workspace Companies to Deliver Real-time Support | Bangalore, Karnataka, India Hiver - the world’s first helpdesk designed for Google Workspace - has announced the launch of its new Live Chat functionality. Now teams using Hiver can interact with customers in real-time and provide instant s... |
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