We created Help Scout because a typical help desk makes customers weave through a maze of customer portals, ticket numbers and unhelpful automations to get what they need. That may reduce your support volume, but it comes at the expense of frustrated customers.
Help Scout is carefully crafted for a great customer experience, so none of the typical help desk obstructions exist. All our effort goes into making software that gives your team the scale and efficiency of a help desk, but with a seamless customer experience.
Location: United States, Massachusetts, Boston
Employees: 51-200
Founded date: 2011
Investors 3
| Date | Name | Website |
| - | Techstars | techstars.... |
| - | Foundry | foundry.vc |
| - | Lead Edge ... | leadedge.c... |
Mentions in press and media 23
| Date | Title | Description | Source |
| 12.10.2023 | Шаблон восприятия: как донести до клиента, что его ожидания ... | Не отмахивайтесь от недовольных клиентов Распространение соцсетей, блогов, различных интернет-ресур... | rb.ru/opin... |
| 09.09.2023 | How to Use AI to Improve Customer Experience, According to t... | Jace Dela Cruz, Tech Times 09 September 2023, 05:09 am In an era where customer service is the linc... | techtimes.... |
| 01.06.2023 | Service Desk или Help Desk. Как правильно выбрать? Основные ... | В статье расскажем в чем основные отличия между help desk и service desk системами, в чем бизнес-пре... | habr.com/r... |
| 27.04.2023 | Nikki Haley invited Disney World to move to South Carolina a... | Republican presidential candidate Nikki Haley urged Walt Disney World to consider relocating from Fl... | businessin... |
| 28.12.2022 | Клиентский опыт 2023: что это и с чем едят?... | Спасибо за прочтение материала! Мне будет очень приятно, если вы поставите сердечко или напишите ком... | vc.ru/mark... |
| 20.06.2022 | 8 Reasons Why Everyone Needs a VPN | David Thompson, Tech Times 20 June 2022, 03:06 pm (Photo : Stefan Coders from Pexels) If online pr... | techtimes.... |
| 25.05.2022 | How To Get Started With Targeted Email Marketing For Your Sm... | Entrepreneur | Bootstrapped to $6M ARR in 18 months | Founded Expandi, software for LinkedIn Automat... | forbes.com... |
| 20.04.2022 | How To Improve Morale For Your Customer Service Team | Founder at JustReachOut.io - 5K+ businesses use our software to pitch podcasts, publications, blogs ... | forbes.com... |
| 20.01.2022 | Customer Journey Guide: Why and How to Create a Customer Jou... | Brands need to get into the minds of their customers to know how to create the right experiences for... | marketscre... |
| 17.01.2022 | HubSpot : What Could the Future of Sales Look Like? We Asked... | Drone deliveries. Space tourism. Virtual reality birthday parties. When thinking about the future, ... | marketscre... |
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