Giving and understanding feedback shouldn’t be hard. Our mission is to help companies engage with their customers through the simple press of a Smiley button, and turn feedback into profitable actions.
With more than 4,000 clients in 135 countries, we are proud to help capture the voice of customers in organizations all over the world. Founded in 2009, we are the pioneers of instant customer feedback and have collected over 1.5 billion feedbacks to date.
Our simple feedback insights solution helps customers improve service excellence and business performance, instantly and over time:
GET LOADS OF FEEDBACK
Our Smileys capture your customers’ emotions at the exact moment and experience point.
SHARE INSIGHTS
Learn together with your staff what works and what doesn’t with HappyOrNot Analytics.
TAKE ACTION
Our Success Services give you the tools and best practices to transform your organization.
Copyright © 2021 HappyOrNot Ltd. All rights reserved. All trademarks, service marks and company names belong to their respective owners.
Registered designs No. 004124253-0003, 004115137-0001, US D853,378, US D836,098.
With more than 4,000 clients in 135 countries, we are proud to help capture the voice of customers in organizations all over the world. Founded in 2009, we are the pioneers of instant customer feedback and have collected over 1.5 billion feedbacks to date.
Our simple feedback insights solution helps customers improve service excellence and business performance, instantly and over time:
GET LOADS OF FEEDBACK
Our Smileys capture your customers’ emotions at the exact moment and experience point.
SHARE INSIGHTS
Learn together with your staff what works and what doesn’t with HappyOrNot Analytics.
TAKE ACTION
Our Success Services give you the tools and best practices to transform your organization.
Copyright © 2021 HappyOrNot Ltd. All rights reserved. All trademarks, service marks and company names belong to their respective owners.
Registered designs No. 004124253-0003, 004115137-0001, US D853,378, US D836,098.
Location: United States, Florida, Delray Beach
Employees: 51-200
Total raised: $39.61M
Founded date: 2009
Investors 1
| Date | Name | Website |
| - | Northzone ... | northzone.... |
Funding Rounds 2
| Date | Series | Amount | Investors |
| 19.09.2019 | Series B | $25M | Verdane Ca... |
| 17.10.2017 | Series A | $14.61M | - |
Mentions in press and media 14
| Date | Title | Description |
| 02.05.2025 | How HappyorNot went from four buttons to over 2 billion customer feedback data points | I travel frequently through Berlin Airport and almost always endure a (thankfully clothed) pat-down at security — a process I find deeply annoying, not to mention embarrassing. While I fully understand the importance of airport security, I’... |
| 31.12.2020 | What it’s like to live in Finland, the happiest country in the world | Helsinki is Finland’s capital. Ojimorena / iStock Finland came in first in the World Happiness Report from Gallup for the third year running. People in Finland enjoy universal healthcare and a successful school system, both of which contrib... |
| 26.06.2020 | The 7 Tools That Every Remote Team Needs | Are virtual jobs the death of the office? No, just the evolution of it. The rise of remote means that our workplaces are being extended beyond brick and mortar buildings and are expanding as far as the internet can reach. In remote work, te... |
| 19.09.2019 | Tampere-based HappyOrNot raises €22.6 million to strengthen its real-time customer and employee feedback solution | Based in Tampere, Finland, HappyOrNot provides companies with real-time, actionable analytics and insights to advance customer and employee satisfaction, enhance operational efficiency, and increase revenue. It collects, presents and packag... |
| 19.09.2019 | How much does it cost to make plastic smiley buttons? | If you ask the team at HappyOrNot how happy they are today, they would probably push the dark green, big smiley-face button. The Finnish customer-feedback startup has just raised $25m to supercharge the 9-year-old company’s growth in existi... |
| 19.09.2019 | HappyOrNot raises $25M for its customer satisfaction terminals for stores and other locations | Customer experience in the physical world has been getting a major infusion of tech in recent years. We now have systems being built to replace cashiers, sensors in stores and other physical locations to track where customers are walking, a... |
| 19.09.2019 | HappyOrNot Raises $25M in Growth Financing | HappyOrNot, a Tampere, Finland-based provider of a real-time customer and employee satisfaction feedback platform, raised $25m in funding. The round, which takes total funding to-date to over $40M, was led by Verdane, which also acquired se... |
| 19.09.2019 | Daily funding roundup - September 19th, 2019 | Red Sift closed $8.8M; Robin Healthcare raised $11.5M; Tethr landed $15M; Versantis picks up $16M NexHealth: NexHealth is a patient experience management platform helping doctors modernize the patient experience. NexHealth has raised $4.2 M... |
| 13.05.2019 | Finnish startup Treon raises €1 million for its smart wireless and IoT solutions | Tampere-based Treon designs smart wireless devices and hardware for IoT solutions. The startup specialises in leveraging wireless connectivity and mesh technologies to build massive scale IoT in smart buildings, asset management, and in ind... |
| 13.10.2017 | HappyOrNot raises $14.5 million to expand its ‘smiley’ feedback terminals | HappyOrNot, the Finnish company behind the familiar feedback system that puts physical terminals in retail and other public locations, has raised $14.5 million in a Series A round of funding led by European VC firm and early Spotify investo... |
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