Startups
In addition, it has all the functions of a next-generation Contact Center platform, such as IVR, ASR, Inbound / Outbound Services, Scripts, Tickets, Chat, Social Networking, RRSS, CRM, Reporting / Analytics, Quality, E-learning, SMS, Text to Speech and other functions.
With more than 10 years in the market, in July 2021 it was acquired by Broadvoice becoming part of a North American global group, with a unique position in the world: the only CCaaS present in 4 continents; North America, Europe, Latin America and Africa.
It is characterized by guaranteeing the security and robustness of operations and reducing the technological complexity in Contact Center management, eliminating barriers between people and technology.
GoContact believes that their customers' success is achieved with persistence, consultancy support and a daily follow-up, that’s why they are in the right track to be the #1 Partner of Choice for Business Process Outsourcing (BPO), reducing technological complexity in their Contact Center Operation and boosting control, performance and efficiency.
With more than 10 years in the market, in July 2021 it was acquired by Broadvoice becoming part of a North American global group, with a unique position in the world: the only CCaaS present in 4 continents; North America, Europe, Latin America and Africa.
It is characterized by guaranteeing the security and robustness of operations and reducing the technological complexity in Contact Center management, eliminating barriers between people and technology.
GoContact believes that their customers' success is achieved with persistence, consultancy support and a daily follow-up, that’s why they are in the right track to be the #1 Partner of Choice for Business Process Outsourcing (BPO), reducing technological complexity in their Contact Center Operation and boosting control, performance and efficiency.
Overview
Location
United States, California, Los Angeles
Employees
51-200
Phone
+351 800 456 456
Founded date
2016
Mentions in press and media 3
| Date | Title | Description |
| Sign up to see | Sign up to see | Sign up to see |
| Feb 27, 2025 | Broadvoice | GoContact Launches Post-Call AI | Broadvoice | GoContact, a leading global customer experience technology provider, announced the release of its latest AI-powered feature, Post-Call AI, for its GoContact CCaaS platform. With AI-backed sentiment analysis, detailed summaries ... |
| Jul 23, 2021 | Broadvoice Expands Technology Portfolio, Vertical Markets And Global Reach With GoContact Acquisition | Deal Adds CCaaS Platform, Sales and Service Operations in Europe, Africa and Latin America to Broadvoice’s High-Growth North American Operations Broadvoice®, an award-winning provider of hosted voice, unified communications (UC) and SIP Tru... |
Reviews 0
FAQ about GoContact
When was GoContact founded?
GoContact was founded in 2016.
What has the press written about GoContact?
Parsers VC has collected 3 articles mentioning GoContact, among them “Broadvoice | GoContact Launches Post-Call AI” (Feb 27, 2025) and “Broadvoice Expands Technology Portfolio, Vertical Markets And Global Reach With GoContact Acquisition” (Jul 23, 2021).
Is GoContact still active?
Yes, GoContact is active; its latest activity on Parsers VC dates from Mar 13, 2025.