Foxtel Group

Welcome to the Foxtel page on Facebook! We’re here to help between 10am-10pm AEDT 7 days a week, answering your private messages, comments and posts. Outside of these hours, you may not be able to contact us via private message or on our visitor wall. Need help with your account? Send us a private message or head to our support page - https://www.foxtel.com.au/customer-support.html Got a programming question and just want to talk about your fav show? Post in Foxtel Fans - https://www.facebook.com/groups/foxtelfans/ Our team aim to reply to as many customer queries as we can here on our Facebook page. We love to solve problems, answer questions about the programs you love and troubleshoot for our customers - we also welcome our customers’ feedback. All content shared on our page must adhere to Facebook's Terms of Use, which can be viewed here - http://www.facebook.com/terms.php. If it doesn’t, it will be removed. In all situations, the decisions of our moderators are final. Posts may be hidden or deleted from our page without warning if they’re seen to be abusive or inappropriate. Abusive or inappropriate behaviour could be any of the following: - Bullying - Racist - Illegal - Fraudulent - Offensive or obscene - Off-topic - Trolling - Sexist - Defamatory - Discriminatory - Misleading or deceptive - Negative towards another brand or site - Promoting illegal activity - Unsuitable for people under 18 years of age - Spam (repetitive), advertising or linking to any non-Foxtel page - Found to contain personal details (address, phone number, date of birth, email etc.), correspondence or sensitive/privileged information In some instances, users will be banned from using our Facebook page. Behaviours listed above could result in an instant ban. Any posts made from fake profiles will be deleted. We do not, under any circumstances, allow abuse of our employees. Should this ever occur, offending posts will be removed and we will not respond to the query. The poster may be banned from our Facebook page. We love all of our subscribers and welcome everyone to engage with us here on our Facebook page. Please just keep in mind that any posts made in a foreign language may be removed, simply because we’re unable to answer in languages other than English. When sharing content (including pictures and videos) or commenting on our page, please always remember to be respectful of other users and their opinions. It’s all pretty straight forward stuff, right? Enjoy yourself and have fun! So, turn on, tune in and stream about Foxtel. Cheers! The Foxtel Team