Fonolo is the leading provider of cloud-based call-back solutions for the contact center. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time.
A growing list of organizations trust Fonolo to improve the call center experience for their customers. Learn more at fonolo.com, and visit its industry-leading customer service blog at fonolo.com/blog.
A growing list of organizations trust Fonolo to improve the call center experience for their customers. Learn more at fonolo.com, and visit its industry-leading customer service blog at fonolo.com/blog.
Location: Canada, Ontario, Toronto
Employees: 11-50
Mentions in press and media 7
| Date | Title | Description |
| 23.11.2022 | How To Onboard Customers With Minimum Friction During A Recession | Customer onboarding has always been an ambiguous process. Companies never know what level of interaction is necessary to gain all the data they need while minimizing the danger of user friction. While some claim less is more as it guarantee... |
| 26.04.2022 | Call center automation software vendor Replicant raises $78M | Contact centers were never a walk in the park for employees, but they became much harsher work environments during the pandemic. According to one survey, only 10% of contact center agents reach proficiency in fewer than two months. Meanwhil... |
| 09.12.2020 | Fonolo Announces Company Rebrand and Updated Lineup of Call-Back Technology Products | |
| 28.05.2019 | Canada’s Largest HVAC Service Provider Shares How Fonolo Call-Backs Improved Customer Experience | Fonolo, the leader in cloud-based call-back solutions for the modern contact center, announced today its first featured client success story of 2019: Reliance Home Comfort. The Canadian HVAC full-service company has successfully implemented... |
| 07.09.2011 | FastCustomer Raises $750K So You Don’t Have To Wait On Hold | Call hold deferral app FastCustomer is announcing that it has raised $750K worth of seed funding from 500 Startups, Bullet Time Ventures, Andrew Warner, Maneesh Arora, Fortify.vc, Carnet Williams, Tom Kulzer and Henry Parry-Okeden. Attempti... |
| 13.07.2009 | Fonolo, aiming to kill customer service phone menus, launches enterprise version | Fonolo, a Canadian company that wants to end the frustration of dialing customer service numbers, is launching an enterprise version so companies can make their help lines easier to use. The startup lets people get around annoying phone tre... |
| 19.09.2008 | Fonolo Joins The Growing Arsenal Against Phone Tree Hell | We’re one step closer to taking down Automated Phone Trees once and for all. Fonolo, a startup that won the top prize at today’s GigaOM Mobilize Conference, provides users not only with a way to bypass the irritating and inefficient trees, ... |