| Date | Title | Description | Source |
| 15.04.2024 | Five9 introduces Zendesk integrations to unify the agent wor... | Five9 introduces Zendesk integrations to unify the agent workspace
Five9, provider of a leading CX i... | kmworld.co... |
| 28.03.2024 | RingCentral wins the Overall Best of Enterprise Connect 2024... | Enterprise Connect, the leading conference and exhibition for enterprise communications and customer... | martechcub... |
| 21.03.2024 | SuccessKPI announces partnership with Five9 | SuccessKPI, Inc., an enterprise AI analytics & automation company, announced its partnership wit... | martechcub... |
| 18.03.2024 | Five9 hires Steve Blood to VP of Market Intelligence and Eva... | Five9, provider of the Intelligent CX Platform, announced the appointment of Steve Blood as Vice Pre... | martechcub... |
| 14.03.2024 | Playvox announces Annual Partner of the Year Awards for WEM ... | Playvox, the leading provider of Workforce Engagement Management (WEM) solutions for digital-first c... | martechcub... |
| 14.03.2024 | NovelVox, the Leading Webex Partner for Maximizing Agent Exp... | NovelVox
NovelVox, a prominent contact center solution provider and a certified Cisco partner, recen... | prweb.com/... |
| 13.03.2024 | Contact Center Analytics Market Size Reach USD 8.1 Billion b... | Contact Center Analytics Market Type
Rising adoption of advanced contact center technologies , deman... | einpresswi... |
| 06.03.2024 | Five9 closes 2023 with strong growth; carries momentum into ... | Five9, (NASDAQ: FIVN), provider of the Intelligent CX Platform, closed 2023 with strong growth and c... | martechcub... |
| 06.03.2024 | Former State Senator Mona Das & Channel Leader Jen Waltz... | Former Senator Mona Das & Channel Leader Jen Waltz Headline ACWConnect Live! on March 11
Allianc... | prweb.com/... |
| 19.01.2024 | Daily AI Roundup: Biggest Machine Learning, Robotic And Auto... | This is our AI Daily Roundup. We are covering the top updates from around the world. The updates wil... | aithority.... |
| 18.01.2024 | Five9 Announces Availability of Intelligent CX Platform on G... | Five9 solution gives customers the benefits of AI and automation on Google Cloud
Five9, provider of ... | aithority.... |
| 07.12.2023 | Five9 Expands Partner Network and Welcomes Assist Digital in... | Five9, the provider of the Intelligent CX Platform, announced that it gained CX-Specialist Assist Di... | aithority.... |
| 24.11.2023 | Top 4 Five9 Alternatives in 2023: Analysis of 14,000+ Review... | Contact centers are entering a new era as artificial intelligence (AI) begins to provide the conveni... | einpresswi... |
| 13.11.2023 | Daily AI Roundup: Biggest Machine Learning, Robotic And Auto... | This is our AI Daily Roundup. We are covering the top updates from around the world. The updates wil... | aithority.... |
| 09.11.2023 | Ushur and Five9 Announce Strategic Partnership to Make Build... | Ushur’s Customer Experience Automation (CXA) platform is now available on the Five9 CX Marketplace, ... | aithority.... |
| 17.09.2023 | Unveiling The Ultimate Secret To High CSAT And NPS Scores | A typical customer just wants to be happy, and achieving “customer happiness” isn’t complicated. get... | forbes.com... |
| 18.08.2023 | The Impact Of Customer Service And CX On Your Customers | The best brands have raised the bar, and your customers expect the same from you. getty | forbes.com... |
| 15.06.2023 | Elevating customer experience: The rise of generative AI and... | Join top executives in San Francisco on July 11-12, to hear how leaders are integrating and optimizi... | venturebea... |
| 30.04.2023 | Unlock The Secrets To Exceptional Customer Service: 5 Key Fi... | The 2023 Achieving Customer Amazement study shares information that will give you a competitive ... ... | forbes.com... |
| 02.04.2023 | Weekly AiThority Roundup: Biggest Machine Learning, Robotic ... | This is your AI Weekly Roundup . We are covering the top updates from around the world. The updates ... | aithority.... |
| 29.03.2023 | Five9 Introduces Agent Assist 2.0 with AI Summary powered by... | With the new release, Five9 is delivering on its strategy to leverage best of breed Large Language M... | aithority.... |
| 27.03.2023 | Five9 Expands Partnership with Invoca to Provide Deeper Insi... | This expanded partnership enables Five9 to resell Invoca PreSense, delivering a solution that provid... | aithority.... |
| 27.03.2023 | Five9 Empowers Agents to Deliver More Fluid Experiences with... | Five9, a leading provider of the intelligent CX Platform, announced a new version of the Five9 Adapt... | aithority.... |
| 08.02.2023 | ChatGPT and LLM-based chatbots set to improve customer exper... | Check out all the on-demand sessions from the Intelligent Security Summit here.
Large language model... | venturebea... |
| 06.12.2022 | Five9 Elevates Omni-Channel Customer Engagement with Innovat... | The latest updates to the Five9 platform help companies create fluid experiences across digital and ... | aithority.... |
| 02.11.2022 | LeadScorz, which uses AI to analyze sales leads, lands $5.6M | Pat Murphy, CEO of LeadScorz. (LeadScorz Image)
LeadScorz, an AI-based marketing tool that analyzes ... | geekwire.c... |
| 03.10.2022 | After selling startup to Baidu, tech vets launch company bui... | From left: Seasalt co-founder and CEO Xuchen Yao, and co-founder Guoguo Chen.
Key Takeaways
Seasalt ... | geekwire.c... |
| 20.03.2022 | How to bridge the metrics gap damaging your customer relatio... | Did you miss a session at the Data Summit? Watch On-Demand Here.
This article was contributed by Cal... | venturebea... |
| 20.03.2022 | How to bridge the metrics gap damaging your customer relatio... | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI an... | venturebea... |
| 02.03.2022 | 4 Tasks Your Startup Should Outsource From the Get-Go | Outsourcing is one of the natural conclusions of the technology age.
As tech streamlines activities ... | webpronews... |
| 01.02.2022 | Five9 : Announces its 2021 Global Partner Award Winners, Cel... | News Release Five9 Announces its 2021 Global Partner Award Winners, Celebrating a Year of Record Ach... | marketscre... |
| 12.01.2022 | Five9 Receives a Glassdoor Employees' Choice Award, recogniz... | * The recognition follows two additional honors the cloud contact center provider received at the en... | marketscre... |
| 10.12.2021 | Five9 Rated Highest In Overall Vendor Satisfaction Among Cus... | Five9 earned 33 perfect scores out of a possible 34 and received the highest ratings across four ove... | aithority.... |
| 02.12.2021 | Intelligent Virtual Agents Are Set to Revolutionize the Cust... | Ernest Hamilton, Tech Times 02 December 2021, 12:12 pm
(Photo : Intelligent Virtual Agents Are Set t... | techtimes.... |
| 15.10.2021 | The Rise of the Intelligent Virtual Agent: Usage Grows 180% ... | Five9, Inc., a leading provider of the intelligent cloud contact center, announced new milestones ar... | aithority.... |
| 01.10.2021 | Разработчик облачных сервисов для колл-центров Five9 отказал... | Компания изменила решение из-за слишком низкой компенсации и изменения цены акций Zoom, которая упал... | vc.ru/serv... |
| 01.10.2021 | Zoom’s planned $14.7B Five9 contact center acquisition is of... | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI an... | venturebea... |
| 01.10.2021 | Zoom’s planned $14.7B Five9 contact center acquisition is of... | The Transform Technology Summits start October 13th with Low-Code/No Code: Enabling Enterprise Agili... | venturebea... |
| 28.09.2021 | How Conversational AI is Transforming the Customer Experienc... | A lot of people are talking to computers. They just don’t know it.
After digging into some research,... | readwrite.... |
| 02.09.2021 | Five9 Survey Finds 30% of Customers Ditched Brands They had ... | Five9, Inc., a leading provider of the intelligent cloud contact center, announced the results of it... | aithority.... |
| 25.08.2021 | Democratic Rep. Tom Malinowski puts his personal assets in a... | Malinowski for months failed to disclose dozens of big-dollar stock trades.
Many trades occurred dur... | businessin... |
| 25.08.2021 | Democratic Rep. Tom Malinowski puts his personal assets in a... | Malinowski for months failed to disclose dozens of big-dollar stock trades.
Many trades occurred dur... | businessin... |
| 28.07.2021 | How voice biometrics can protect your customers from fraud | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI an... | venturebea... |
| 28.07.2021 | How voice biometrics can protect your customers from fraud | All the sessions from Transform 2021 are available on-demand now. Watch now.
Voice identity verifica... | venturebea... |
| 28.07.2021 | New Five9 Study Finds Contact Centers Face Workforce and Tec... | Contact center professionals responding to a survey by Five9 and ICMI reported an average agent turn... | aithority.... |
| 26.07.2021 | Five9 : Announces Inaugural Reimagine CX Awards to Recognize... | News Release Five9 Announces Inaugural Reimagine CX Awards to Recognize Organizations Driving Compel... | marketscre... |
| 20.07.2021 | The making of an intelligent virtual agent (IVA) | Presented by Five9
For years, businesses have sought to provide customers with more self-service opt... | venturebea... |
| 19.07.2021 | Zoom Agrees to Buy Call Center Software Company Five9 for $1... | Zoom Video Communications late Sunday announced a deal to buy the cloud-based contact center softwar... | barrons.co... |
| 19.07.2021 | Zoom to Buy Five9 in All-Stock Deal Valued at $14.7 Billion | By P.R. Venkat
Zoom Video Communications Inc. is planning to buy Five9 Inc. in an all-stock deal tha... | marketscre... |
| 19.07.2021 | Zoom to Buy Five9 in All-Stock Deal Valued at $14.7 Billion | Zoom Video Communications Inc., the videoconferencing service that became a household name globally ... | wsj.com/ar... |
| 19.07.2021 | Zoom to Buy Five9 in All-Stock Deal Valued at $14.7 Billion | - | wsj.com/ar... |
| 19.07.2021 | Zoom to acquire cloud contact center company Five9 for $14.7... | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI an... | venturebea... |
| 19.07.2021 | Zoom compra empresa de contact center em nuvem inteligente p... | O Zoom Video Communications, Inc. anunciou acordo definitivo para comprar a Five9, Inc. , fornecedor... | startupi.c... |
| 19.07.2021 | Zoom to acquire cloud contact center company Five9 for $14.7... | All the sessions from Transform 2021 are available on-demand now. Watch now.
Zoom is expanding into ... | venturebea... |
| 19.07.2021 | Zoom buying Five9 in all-stock deal valued at $14.7 billion | Sign up for our daily briefingMake your busy days simpler with Axios AM/PM. Catch up on what's new a... | axios.com/... |
| 19.07.2021 | Zoom купит разработчика облачного ПО для колл-центров Five9 ... | Компания хочет использовать ресурсы и базу клиентов Five9 для создания и продвижения нового корпорат... | vc.ru/serv... |
| 15.07.2021 | Five9 Extends Its Practical AI Solutions For Low-Code Develo... | New features streamline the development of Intelligent Virtual Agents and help organizations easily ... | aithority.... |
| 14.07.2021 | Five9 : Extends its Practical AI Solutions for Low-Code Deve... | News Release Five9 Extends its Practical AI Solutions for Low-Code Development, Voice Biometrics, Re... | marketscre... |
| 02.06.2021 | How Going Digital Can Actually Enhance The Customer Experien... | Eric Hamilton, Tech Times 02 June 2021, 10:06 am
(Photo : How Going Digital Can Actually Enhance The... | techtimes.... |
| 15.05.2021 | 3 Ways for Your Startup To Stay Organized | Eric Hamilton, Tech Times 15 May 2021, 04:05 pm
(Photo : 3 Ways for Your Startup To Stay Organized)
... | techtimes.... |
| 02.05.2021 | FIVE9, INC.
Five9 : Launches CX Maturity Model to Guide Ent... | News Release Five9 Launches CX Maturity Model to Guide Enterprises through the Next Era of Digital T... | marketscre... |
| 24.03.2021 | Sandler Partners Announces National Summit Date and Location | LOS ANGELES (PRWEB) March 24, 2021
Sandler Partners is pleased to announce the date for the fall Nat... | prweb.com/... |
| 12.03.2021 | 4 Ways to Use AI to Enhance the Customer Experience | March 12, 2021 5 min read
Opinions expressed by Entrepreneur contributors are their own.
If the numb... | entreprene... |
| 04.01.2021 | 2020 Has Sealed the Future of the Virtual Call Center | Ernest Hamilton, Tech Times 04 January 2021, 02:01 pm
(Photo : 2020 Has Sealed the Future of the Vir... | techtimes.... |
| 04.01.2021 | Digital.com Announces Best Auto Dialer Software Companies of... | SEATTLE (PRWEB) January 04, 2021
Digital.com, a leading independent review website for small busines... | prweb.com/... |
| 03.01.2021 | Digital.com Announces Best Predictive Dialer Software of 202... | SEATTLE, WA (PRWEB) January 03, 2021
Digital.com, a leading independent review website for small bus... | prweb.com/... |
| 14.08.2020 | Cloud Is The Big Winner Of Work From Home Trend | “Cloud, in general, has been a big winner as a result of the work-from-home trend,” says Five9 CEO R... | webpronews... |
| 27.02.2020 | When Bending the Rules Is the Best Policy: 3 Questions to He... | A rule is a rule, right? In customer service, it isn’t that simple. Anyone who’s been the recipient ... | readwrite.... |
| 14.11.2019 | Man or Machine? For Better Customer Service, Use Both | By next year, 85% of all customer interactions will be handled without a human agent. Yet nearly the... | readwrite.... |
| 11.07.2019 | From context to solution, using AI to keep your customer hap... | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI an... | venturebea... |
| 11.07.2019 | From context to solution, using AI to keep your customer hap... | At Transform 2019 today, Ryan Lester, senior director of customer experience technologies at LogMeIn... | venturebea... |
| 21.05.2016 | Zendesk’s Mikkel Svane explains how tech is taking over cust... | There’s a scene in the movie based on the Charles Dickens classic Oliver Twist where the young orpha... | venturebea... |
| 21.05.2016 | Zendesk’s Mikkel Svane explains how tech is taking over cust... | Did you miss a session from GamesBeat Summit 2022? All sessions are available to stream now. Learn m... | venturebea... |
| 12.04.2016 | Facebook opens its Messenger platform to chatbots | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI an... | venturebea... |
| 12.04.2016 | Facebook opens its Messenger platform to chatbots | Facebook announced today that it was opening up its Messenger platform in beta to let chatbots into ... | venturebea... |
| 28.01.2016 | More Money Into The Cloud As NewVoiceMedia Gets $30M For Its... | As more businesses move their IT from on-premise solutions and into networked, cloud-based services,... | techcrunch... |
| 26.12.2015 | How I Created A $350 Million Software Company Knowing Nothin... | John Sung Kim Contributor
John Sung Kim is the founder of Five9 and DoctorBase (acquired by Kareo).
... | techcrunch... |
| 12.07.2015 | Support Center Software Ameyo Nabs $5M To Expand Into The U.... | Ameyo, a Gurgaon-based startup that makes software for customer support and sales centers, has raise... | techcrunch... |
| 28.04.2014 | Big Data Platform InsideSales.com Raises $100M From Polaris,... | Another big round for a fast-growing enterprise startup focused on big data and the cloud. InsideSal... | techcrunch... |
| 04.03.2014 | Five9 Files for IPO | Five9, a San Ramon Calif.-based provider of cloud solutions for call centers, filed for an IPO.
The ... | finsmes.co... |
| 14.11.2013 | 85% of consumers will retaliate against a company with bad c... | When a product or service doesn’t work as promised, some people get angry. Really angry.
Cloud conta... | venturebea... |
| 29.05.2013 | Funding daily roundup: Games, tunes, e-commerce, call center... | Today was a big money day for startup funding — and post-startup growth-stage and late-stage fund fu... | venturebea... |
| 29.05.2013 | Funding daily roundup: Games, tunes, e-commerce, call center... | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI an... | venturebea... |
| 29.05.2013 | Five9 Raises $34.5M in Funding | Five9, a San Ramon, CA-based provider of cloud contact center software, raised $34.5m in funding.
Th... | finsmes.co... |
| 29.05.2013 | Five9 Raises $22M Series D |
SAN RAMON, CA, Leader in cloud contact center software, has raised $34.5M in private funding. Of t... | vcnewsdail... |
| 29.05.2013 | Cloud call center biz Five9 hooks $34.5M from SAP, Adam Stre... | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI an... | venturebea... |
| 08.01.2013 | InsideSales.com Raises $35M From US Ventures For Predictive ... | InsideSales.com has raised a $35 million Series B round of funding from US Ventures. The round follo... | techcrunch... |
| 10.08.2012 | InsideSales.com Raises $4 Million For Big Data Analytics Sal... | InsideSales.com has raised $4 million from Hummer Winblad in a Series A Round that the
company will ... | techcrunch... |
| 19.04.2012 | Five9 Completes $12M in Equity Funding | Five9 Inc., a San Ramon, CA-based provider of cloud-based contact center software, has completed $12... | finsmes.co... |
| 19.04.2012 | Five9 Secures $12M |
SAN RAMON, CA, Leading provider of cloud-based contact center software, has announced the successf... | vcnewsdail... |
| 19.01.2011 | Five9 Raises $8.6M in Equity Funding | Five9 Inc., a Pleasanton, CA-based provider of on-demand call center software for telemarketing, cus... | finsmes.co... |
| 13.03.2008 | Five9 takes $12M for on-demand call centers | Instead of maintaining permanent call centers, some companies prefer to outsource their work to outs... | venturebea... |
| 05.03.2007 | Transera raises $10M for outsourced call-center | Transera Communications, a company that offers outsourcing services to large companies to help them ... | venturebea... |
| - | Zoom compra empresa de contact center em nuvem inteligente p... | O Zoom Video Communications, Inc. anunciou acordo definitivo para comprar a Five9, Inc. , fornecedor... | startupi.c... |
