| Date | Title | Description |
| 12.11.2024 | Aragon Research's 2025 Globe™ for Intelligent Contact Centers Highlights the Rise of Virtual Agents | The Aragon Research Globe™ for the Intelligent Contact Center, 2025
Aragon Research today released The Aragon Research Globe™ for the Intelligent Contact Center (ICCs), 2025
PALO ALTO, Calif., Nov. 12, 2024 /PRNewswire-PRWeb/ -- Aragon Rese... |
| 16.10.2024 | NovelVox, The Leading Contact Center Integration Provider, Expands Its Integration Library to Include 100+ Applications | NovelVox
NovelVox, a leader in contact center integrations, is expanding its integration library with exciting new solutions for ACDs and other contact center platforms across the industry.
ROSWELL, Ga., Oct. 16, 2024 /PRNewswire-PRWeb/ -- ... |
| 15.10.2024 | Five9 Announces CX Summit Barcelona 2024 | Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced Five9 CX Summit Barcelona, taking place on November 12-14 at Torre Melina in Barcelona, Spain. CX Summit is Five9’s premier annual CX conference, bringing togeth... |
| 18.09.2024 | Group Elite Enhances EliteKeep for Secure and Compliant Contact Center Recording Archive Management | Where should I store my call recordings for long term retention?
Multi-platform contact center recordings must be strategically accessible to be AI ready, and EliteKeep from Group Elite reduces the cost of maintaining outdated systems by 40... |
| 05.09.2024 | CRM Magazine Names Its 2024 Industry Leaders in September | CRM 2024 Industry Awards
CRM magazine has announced the winners of its 23rd annual CRM Industry Awards in its September 2024 issue and during the Sept. 3 broadcast of "CRM Playaz," a weekly livestream podcast hosted by CRM industr... |
| 29.08.2024 | Salesforce gains as software firm bets on AI tools to power growth | Artificial IntelligenceSalesforce gains as software firm bets on AI tools to power growth
By ReutersAugust 29, 202411:12 AM UTCUpdated ago
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| 22.08.2024 | Glance announces Guided CX™ integration with Five9 to deliver smart, human customer experiences | Glance now available on the Five9 CX Marketplace
WAKEFIELD, Mass., Aug. 22, 2024 /PRNewswire/ -- Glance, a leader in Guided CX™ solutions, today announced its partnership with Five9, the intelligent CX platform provider. Glance is now avail... |
| 21.08.2024 | The Future of Customer Engagement: A Shift Towards Intelligent Solutions | In the fast-paced world of technology, change is the only constant. Two recent developments in the realm of customer engagement highlight this truth. Companies are pivoting towards innovative solutions that blend artificial intelligence wit... |
| 21.08.2024 | Major Industry Shift: Major Players Transition to Auraya's EVA as Legacy Voice Biometrics Solutions Reach End of Life | SYDNEY, Aug. 21, 2024 /PRNewswire/ -- A end-of-life scenario for a once-dominant voice biometrics provider has prompted organizations to reassess their identity verification systems. The urgency to migrate to a sustainable, secure solution ... |
| 20.08.2024 | Glance Showcases Intelligent Human Connection for Financial Services at Finovate Fall 2024 | Empowering financial services with AI + human CX to drive meaningful customer engagement
WAKEFIELD, Mass., Aug. 20, 2024 /PRNewswire/ -- Glance, the leading provider of Guided Customer Experience (CX) solutions, is excited to announce its p... |
| 13.08.2024 | Channel Leader and Career Leadership Coach Rema Lolas Headlines ACWConnect Live! on September 16 | Rema Lolas, Founder & CEO of Unstoppable Leadership, will deliver the Keynote Address at ACWConnect Live! Atlanta.
Alliance of Channel Women Networking Event Kicks Off MSP Summit in Atlanta
ORANGE, Calif., Aug. 13, 2024 /PRNewswire-PRWe... |
| 09.08.2024 | Five9 Announces an AI Suite & New Approach to Transform Enterprise CX | Five9, provider of the Intelligent CX Platform, announced the latest addition to the Five9 Genius AI Suite, including the four-step Five9 Genius AI process, a strategic approach to deliver fully customizable, AI-elevated CX across the custo... |
| 31.07.2024 | NovelVox Launches CXInfinity Service and Sales to Better Cater Segmented Omnichannel Needs in Contact Centers | NovelVox
Introducing the new modules to offer a 360-degree omnichannel solution for Sales and Service.
ROSWELL, Ga., July 31, 2024 /PRNewswire-PRWeb/ -- In today's digital age, customers are more empowered than ever. They expect brands to n... |
| 25.07.2024 | The 6 Best Call Center Software of 2024 | Best call center software overall: Nextiva The most advanced call center solution: RingCentral Best modular call center platform: Vonage Best digital-only plan: Five9 Best customer support solution: LiveAgent Best AI-powered features: Dialp... |
| 17.07.2024 | Five9 Leads in 2024 IDC MarketScape for CCaaS Applications Software | Five9, (NASDAQ: FIVN), provider of the Intelligent CX Platform, today announced it has been named a Leader in the IDC MarketScape: Worldwide Contact Center-as-a-Service (CCaaS) Applications Software 2024 Vendor Assessment. The evaluation wa... |
| 11.06.2024 | Five9 & Salesforce collaborate on AI solutions for contact centres | Five9, a provider of customer experience solutions, has announced an enhancement to its platform through a new collaboration with Salesforce. This integration involves combining Salesforce's Einstein AI with Five9's suite of artificial inte... |
| 06.06.2024 | AI Startup Thoughtly Lands $3M for Contact Center Innovation | Thoughtly, a rapidly growing startup building AI voice agents for contact centers, has secured a $3 million funding round with participation from Afore Capital, Greycroft, Expansion, and others. With their innovative approach to customer ph... |
| 07.05.2024 | Glance showcases intelligent Guided CX™ at Genesys Xperience | Glance, a leading provider of customer engagement solutions, is excited to announce its participation in Genesys Xperience, taking place May 13 to 15 in Denver. At the event, Glance will showcase its innovative, intelligent Guided CX™ funct... |
| 07.05.2024 | Glance showcases intelligent Guided CX™ at Genesys Xperience | New features drive innovation in CX orchestration
WAKEFIELD, Mass., May 7, 2024 /PRNewswire/ -- Glance, a leading provider of customer engagement solutions, is excited to announce its participation in Genesys Xperience, taking place May 13 ... |
| 15.04.2024 | Five9 introduces Zendesk integrations to unify the agent workspace | Five9 introduces Zendesk integrations to unify the agent workspace
Five9, provider of a leading CX intelligent platform, is enhancing its integration with Zendesk Talk Partner Edition (TPE) that supports the latest Zendesk Voice Comment and... |
| 28.03.2024 | RingCentral wins the Overall Best of Enterprise Connect 2024 Award | Enterprise Connect, the leading conference and exhibition for enterprise communications and customer experience, announces RingCentral wins the Overall Best of Enterprise Connect award. RingCentral won for RingSense AI, a personal AI helper... |
| 21.03.2024 | SuccessKPI announces partnership with Five9 | SuccessKPI, Inc., an enterprise AI analytics & automation company, announced its partnership with Five9, the provider of the Intelligent CX Platform. SuccessKPI solutions are now available on the Five9 CX Marketplace, making it easy for... |
| 18.03.2024 | Five9 hires Steve Blood to VP of Market Intelligence and Evangelism | Five9, provider of the Intelligent CX Platform, announced the appointment of Steve Blood as Vice President of Market Intelligence and Evangelism at Five9. Based in Europe, Blood will focus on shaping and elevating Five9’s positioning as it ... |
| 14.03.2024 | NovelVox, the Leading Webex Partner for Maximizing Agent Experience Joins hands for Cisco Amsterdam Event and EMEA Interactive Webinar | NovelVox
NovelVox, a prominent contact center solution provider and a certified Cisco partner, recently attended the Cisco Amsterdam Event. Among the many transformational technologies focusing on enhancing digital security and reimagining ... |
| 14.03.2024 | Playvox announces Annual Partner of the Year Awards for WEM Solutions | Playvox, the leading provider of Workforce Engagement Management (WEM) solutions for digital-first contact and support centers, today announced its annual Partner of the Year Awards. Global and industry-leading brands including Salesforce, ... |
| 13.03.2024 | Contact Center Analytics Market Size Reach USD 8.1 Billion by 2031, Key Factors Behind Market’s Growth | Contact Center Analytics Market Type
Rising adoption of advanced contact center technologies , demand for better CEMS & increasing adoption of cloud-based contact center solutions drive the market.
PORTLAND, PORTLAND, OR, UNITED STATE, ... |
| 06.03.2024 | Five9 closes 2023 with strong growth; carries momentum into 2024 | Five9, (NASDAQ: FIVN), provider of the Intelligent CX Platform, closed 2023 with strong growth and continued business momentum leading into 2024. As enterprises continue to invest in customer experience as a core business differentiator, Fi... |
| 06.03.2024 | Former State Senator Mona Das & Channel Leader Jen Waltz Headline ACWConnect Live! on March 11 | Former Senator Mona Das & Channel Leader Jen Waltz Headline ACWConnect Live! on March 11
Alliance of Channel Women Networking Event Kicks Off Channel Partners Conference & Expo in Vegas
ORANGE, Calif., March 6, 2024 /PRNewswire-PRWe... |
| 19.01.2024 | Daily AI Roundup: Biggest Machine Learning, Robotic And Automation Updates | This is our AI Daily Roundup. We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in artificial intelligence (AI), Machine Learning, Robotic Process Automation, Fintech, and human-sy... |
| 18.01.2024 | Five9 Announces Availability of Intelligent CX Platform on Google Cloud Marketplace | Five9 solution gives customers the benefits of AI and automation on Google Cloud
Five9, provider of the Intelligent CX Platform, announced the availability of the Five9 Intelligent CX Platform on Google Cloud Marketplace. This offering prov... |
| 07.12.2023 | Five9 Expands Partner Network and Welcomes Assist Digital in the Partner Ecosystem in the European Market | Five9, the provider of the Intelligent CX Platform, announced that it gained CX-Specialist Assist Digital as a new partner. With this addition, Five9 made its European partner ecosystem even stronger. In particular with converneo GmbH, a Le... |
| 24.11.2023 | Top 4 Five9 Alternatives in 2023: Analysis of 14,000+ Reviews | Contact centers are entering a new era as artificial intelligence (AI) begins to provide the convenience, reliability, and communication simplicity that customers expect (see figure).
Figure 1: Benefits of AI usage in contact center operati... |
| 13.11.2023 | Daily AI Roundup: Biggest Machine Learning, Robotic And Automation Updates | This is our AI Daily Roundup. We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in artificial intelligence (AI), Machine Learning, Robotic Process Automation, Fintech, and human-sy... |
| 09.11.2023 | Ushur and Five9 Announce Strategic Partnership to Make Building Self-Service Customer Experiences Quick and Easy | Ushur’s Customer Experience Automation (CXA) platform is now available on the Five9 CX Marketplace, enabling rapid integration with the Five9 Intelligent Cloud Contact Center
Ushur, the leader in AI-Powered Customer Experience Automation (C... |
| 17.09.2023 | Unveiling The Ultimate Secret To High CSAT And NPS Scores | A typical customer just wants to be happy, and achieving “customer happiness” isn’t complicated. getty |
| 18.08.2023 | The Impact Of Customer Service And CX On Your Customers | The best brands have raised the bar, and your customers expect the same from you. getty |
| 15.06.2023 | Elevating customer experience: The rise of generative AI and conversational data analytics | Join top executives in San Francisco on July 11-12, to hear how leaders are integrating and optimizing AI investments for success. Learn More
This article is part of a VB special issue. Read the full series here: Building the foundation for... |
| 30.04.2023 | Unlock The Secrets To Exceptional Customer Service: 5 Key Findings From The 2023 State Of CX Report | The 2023 Achieving Customer Amazement study shares information that will give you a competitive ... [+] edge.getty |
| 02.04.2023 | Weekly AiThority Roundup: Biggest Machine Learning, Robotic And Automation Updates – March 5th Week | This is your AI Weekly Roundup . We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in artificial intelligence (AI), Machine Learning, Robotic Process Automation, Fintech, and human... |
| 29.03.2023 | Five9 Introduces Agent Assist 2.0 with AI Summary powered by OpenAI | With the new release, Five9 is delivering on its strategy to leverage best of breed Large Language Models to “democratize” new areas of contact center automation that will improve processes, agent performance and the customer experience.
Fi... |
| 27.03.2023 | Five9 Empowers Agents to Deliver More Fluid Experiences with Support for Microsoft Dynamics 365 Channel Integration Framework 2.0 | Five9, a leading provider of the intelligent CX Platform, announced a new version of the Five9 Adapter for Microsoft Dynamics 365, which includes support for the Dynamics 365 Channel Integration Framework (CIF) 2.0. The new integration enab... |
| 27.03.2023 | Five9 Expands Partnership with Invoca to Provide Deeper Insight into Customer Journeys | This expanded partnership enables Five9 to resell Invoca PreSense, delivering a solution that provides contact center agents with a complete, pre-call picture of a customer’s digital activity, helping to remove friction and create a more “f... |
| 08.02.2023 | ChatGPT and LLM-based chatbots set to improve customer experience | Check out all the on-demand sessions from the Intelligent Security Summit here.
Large language model–driven artificial intelligence (AI) chatbots burst into prominence in recent weeks, capturing enterprise leaders’ attention across various ... |
| 06.12.2022 | Five9 Elevates Omni-Channel Customer Engagement with Innovations in Digital Self-Service, AI Design, and Analytics | The latest updates to the Five9 platform help companies create fluid experiences across digital and voice channels and unlock more value from their contact center data.
Five9,, a leading provider of the intelligent cloud contact center, ann... |
| 02.11.2022 | LeadScorz, which uses AI to analyze sales leads, lands $5.6M | Pat Murphy, CEO of LeadScorz. (LeadScorz Image)
LeadScorz, an AI-based marketing tool that analyzes digital sales leads, landed $5.6 million in a Series A round to fuel growth and boost hiring.
Veteran entrepreneur Pat Murphy launched the c... |
| 03.10.2022 | After selling startup to Baidu, tech vets launch company building AI tools for call centers | From left: Seasalt co-founder and CEO Xuchen Yao, and co-founder Guoguo Chen.
Key Takeaways
Seasalt is building customizable speech recognition tech for enterprise call centers.
The founders sold their last startup to Baidu in 2017.
The com... |
| 20.03.2022 | How to bridge the metrics gap damaging your customer relationships | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
This article was contributed by Callan Schebella,... |
| 20.03.2022 | How to bridge the metrics gap damaging your customer relationships | Did you miss a session at the Data Summit? Watch On-Demand Here.
This article was contributed by Callan Schebella, EVP of product management at Five9.
Nearly three-quarters of companies are wasting one of their most valuable resources, and ... |
| 02.03.2022 | 4 Tasks Your Startup Should Outsource From the Get-Go | Outsourcing is one of the natural conclusions of the technology age.
As tech streamlines activities through things like automation and AI it becomes easier and more affordable than ever for outsourcing to take place. This allows companies t... |
| 01.02.2022 | Five9 : Announces its 2021 Global Partner Award Winners, Celebrating a Year of Record Achievement | News Release Five9 Announces its 2021 Global Partner Award Winners, Celebrating a Year of Record Achievement
SAN RAMON, Calif. - January 31, 2022 - Five9, a leading provider of the intelligent cloud contact center, is proud to announce the ... |
| 12.01.2022 | Five9 Receives a Glassdoor Employees' Choice Award, recognizing the Best Places to Work in 2022 | * The recognition follows two additional honors the cloud contact center provider received at the end of 2021: Ranking #1 on Battery Ventures' Highest-Rated Public Cloud-Computing Companies to Work for List and becoming certified as a Great... |
| 10.12.2021 | Five9 Rated Highest In Overall Vendor Satisfaction Among Customers Surveyed By Industry Analyst DMG Consulting | Five9 earned 33 perfect scores out of a possible 34 and received the highest ratings across four overarching categories: vendor satisfaction, product features, platform features, and Workforce Optimization (WFO) / Workforce Engagement Manag... |
| 02.12.2021 | Intelligent Virtual Agents Are Set to Revolutionize the Customer Experience This Year. Here's How | Ernest Hamilton, Tech Times 02 December 2021, 12:12 pm
(Photo : Intelligent Virtual Agents Are Set to Revolutionize the Customer Experience This Year. Here's How)
21st-century consumers are more informed than ever before. With infinite info... |
| 15.10.2021 | The Rise of the Intelligent Virtual Agent: Usage Grows 180% in 2021 | Five9, Inc., a leading provider of the intelligent cloud contact center, announced new milestones around the use and adoption of its Intelligent Virtual Agents (IVAs) in the contact center.
Since the company’s November 2020 acquisition of I... |
| 01.10.2021 | Zoom’s planned $14.7B Five9 contact center acquisition is off | The Transform Technology Summits start October 13th with Low-Code/No Code: Enabling Enterprise Agility. Register now!
Less than three months after announcing plans to acquire cloud contact center Five9 for a hefty $14.7 billion, Zoom today ... |
| 01.10.2021 | Zoom’s planned $14.7B Five9 contact center acquisition is off | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
Less than three months after announcing plans to ... |
| 01.10.2021 | Разработчик облачных сервисов для колл-центров Five9 отказался от слияния с Zoom за $14,7 млрд Статьи редакции | Компания изменила решение из-за слишком низкой компенсации и изменения цены акций Zoom, которая упала на 28% с момента объявления сделки.
Акционеры Five9 отклонили сделку c Zoom, сообщает CNBC. По условиям, акционеры Five9 должны были получ... |
| 28.09.2021 | How Conversational AI is Transforming the Customer Experience | A lot of people are talking to computers. They just don’t know it.
After digging into some research, one Forbes author concluded that up to 84% of consumers had been helped by machines. Yet around half had no idea they weren’t speaking with... |
| 02.09.2021 | Five9 Survey Finds 30% of Customers Ditched Brands They had Previously Been Loyal to Last Year | Five9, Inc., a leading provider of the intelligent cloud contact center, announced the results of its 2021 Customer Service Index (CSI) survey. The research revealed that 30% of respondents left brands they had previously been loyal to in t... |
| 25.08.2021 | Democratic Rep. Tom Malinowski puts his personal assets in a blind trust after violating federal stock disclosure laws | Malinowski for months failed to disclose dozens of big-dollar stock trades.
Many trades occurred during the early weeks of the COVID-19 pandemic.
A blind trust will help him "avoid any conflict of interest or appearance of any such con... |
| 25.08.2021 | Democratic Rep. Tom Malinowski puts his personal assets in a blind trust after violating federal stock disclosure laws | Malinowski for months failed to disclose dozens of big-dollar stock trades.
Many trades occurred during the early weeks of the COVID-19 pandemic.
A blind trust will help him "avoid any conflict of interest or appearance of any such con... |
| 28.07.2021 | How voice biometrics can protect your customers from fraud | All the sessions from Transform 2021 are available on-demand now. Watch now.
Voice identity verification is catching on, especially in finance. Talking is convenient, particularly for users already familiar with voice technologies like Siri... |
| 28.07.2021 | How voice biometrics can protect your customers from fraud | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
Voice identity verification is catching on, espec... |
| 28.07.2021 | New Five9 Study Finds Contact Centers Face Workforce and Technology Gaps as Customer Service Becomes More Complex | Contact center professionals responding to a survey by Five9 and ICMI reported an average agent turnover rate of 58%, noting increased workload was the top reason for attrition.
Respondents flagged legacy technology and staffing issues as t... |
| 26.07.2021 | Five9 : Announces Inaugural Reimagine CX Awards to Recognize Organizations Driving Compelling Transformation in the Contact Center and Customer Experience | News Release Five9 Announces Inaugural Reimagine CX Awards to Recognize Organizations Driving Compelling Transformation in the Contact Center and Customer Experience
Winners will be announced at the Five9 2021 CX Summit on September 1.
SAN ... |
| 20.07.2021 | The making of an intelligent virtual agent (IVA) | Presented by Five9
For years, businesses have sought to provide customers with more self-service options and increase automation rates in their contact centers using speech-enabled interactive voice response systems (IVRs). They have also i... |
| 19.07.2021 | Zoom Agrees to Buy Call Center Software Company Five9 for $14.7 Billion in Stock | Zoom Video Communications late Sunday announced a deal to buy the cloud-based contact center software company Five9 for $14.7 billion in Zoom stock. |
| 19.07.2021 | Zoom to Buy Five9 in All-Stock Deal Valued at $14.7 Billion | By P.R. Venkat
Zoom Video Communications Inc. is planning to buy Five9 Inc. in an all-stock deal that values the provider of cloud contact center solutions at about $14.7 billion.
The acquisition is expected to help enhance Zoom's presence ... |
| 19.07.2021 | Zoom купит разработчика облачного ПО для колл-центров Five9 за $14,7 млрд Статьи редакции | Компания хочет использовать ресурсы и базу клиентов Five9 для создания и продвижения нового корпоративного продукта.
По условиям сделки, акционеры Five9 получат 0,5533 обыкновенных акций класса A Zoom Video Communications за каждую акцию Fi... |
| 19.07.2021 | Zoom to Buy Five9 in All-Stock Deal Valued at $14.7 Billion | - |
| 19.07.2021 | Zoom to acquire cloud contact center company Five9 for $14.7B | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
Zoom is expanding into the lucrative cloud contac... |
| 19.07.2021 | Zoom to Buy Five9 in All-Stock Deal Valued at $14.7 Billion | Zoom Video Communications Inc., the videoconferencing service that became a household name globally during the pandemic, plans to parlay some of the resulting rise in its share price into a $14.7 billion acquisition to secure growth.
The al... |
| 19.07.2021 | Zoom buying Five9 in all-stock deal valued at $14.7 billion | Sign up for our daily briefingMake your busy days simpler with Axios AM/PM. Catch up on what's new and why it matters in just 5 minutes.
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| 19.07.2021 | Zoom to acquire cloud contact center company Five9 for $14.7B | All the sessions from Transform 2021 are available on-demand now. Watch now.
Zoom is expanding into the lucrative cloud contact center market in a big way by acquiring publicly-listed Five9 in an all-stock deal worth $14.7 billion.
Founded ... |
| 19.07.2021 | Zoom compra empresa de contact center em nuvem inteligente por US$ 14,7 bilhões | O Zoom Video Communications, Inc. anunciou acordo definitivo para comprar a Five9, Inc. , fornecedora líder de contact center em nuvem inteligente, em uma transação toda em ações avaliada em aproximadamente US$ 14,7 bilhões.
A combinação da... |
| 15.07.2021 | Five9 Extends Its Practical AI Solutions For Low-Code Development, Voice Biometrics, Real-Time Analytics And Agent Coaching | New features streamline the development of Intelligent Virtual Agents and help organizations easily deploy solutions to augment their contact centers with an AI-powered digital workforce.
Five9, Inc. an industry leading provider of the inte... |
| 14.07.2021 | Five9 : Extends its Practical AI Solutions for Low-Code Development, Voice Biometrics, Real-time Analytics and Agent Coaching | News Release Five9 Extends its Practical AI Solutions for Low-Code Development, Voice Biometrics, Real-time Analytics and Agent Coaching
New features streamline the development of Intelligent Virtual Agents and help organizations easily dep... |
| 02.06.2021 | How Going Digital Can Actually Enhance The Customer Experience | Eric Hamilton, Tech Times 02 June 2021, 10:06 am
(Photo : How Going Digital Can Actually Enhance The Customer Experience)
Going digital: for many companies, it seems like the only path forward. The word "digital" can at first conj... |
| 15.05.2021 | 3 Ways for Your Startup To Stay Organized | Eric Hamilton, Tech Times 15 May 2021, 04:05 pm
(Photo : 3 Ways for Your Startup To Stay Organized)
Getting a startup off the ground can be grueling work. Late nights, constant stress, and endless expenses can leave you feeling exhausted. I... |
| 02.05.2021 | FIVE9, INC.
Five9 : Launches CX Maturity Model to Guide Enterprises through the Next Era of Digital Transformation in the Contact Center | News Release Five9 Launches CX Maturity Model to Guide Enterprises through the Next Era of Digital Transformation in the Contact Center
Drawing on two decades of market leadership and input from industry experts, Five9 has developed a frame... |
| 24.03.2021 | Sandler Partners Announces National Summit Date and Location | LOS ANGELES (PRWEB) March 24, 2021
Sandler Partners is pleased to announce the date for the fall National Summit, which will take place on September 13, right in sunny Southern California. This will offer industry insights agent Partners ne... |
| 12.03.2021 | 4 Ways to Use AI to Enhance the Customer Experience | March 12, 2021 5 min read
Opinions expressed by Entrepreneur contributors are their own.
If the numbers are any indication, you might think chatbots and voice assistants were poised to take over the world. Since the start of the pandemic, n... |
| 04.01.2021 | Digital.com Announces Best Auto Dialer Software Companies of 2021 | SEATTLE (PRWEB) January 04, 2021
Digital.com, a leading independent review website for small business online tools, products, and services, has announced the best auto dialer software companies of 2021. The top solutions were selected based... |
| 04.01.2021 | 2020 Has Sealed the Future of the Virtual Call Center | Ernest Hamilton, Tech Times 04 January 2021, 02:01 pm
(Photo : 2020 Has Sealed the Future of the Virtual Call Center)
This year's COVID-19 pandemic has put "virtual" in every company's vocabulary. Lockdowns and social distancing h... |
| 03.01.2021 | Digital.com Announces Best Predictive Dialer Software of 2021 | SEATTLE, WA (PRWEB) January 03, 2021
Digital.com, a leading independent review website for small business online tools, products, and services, has announced the best predictive dialer software of 2021. The top solutions were selected based... |
| 14.08.2020 | Cloud Is The Big Winner Of Work From Home Trend | “Cloud, in general, has been a big winner as a result of the work-from-home trend,” says Five9 CEO Rowan Trollope. “We’re one of those companies that have done well. AT&T was last quarter and then another big partner this quarter with C... |
| 27.02.2020 | When Bending the Rules Is the Best Policy: 3 Questions to Help You Decide | A rule is a rule, right? In customer service, it isn’t that simple. Anyone who’s been the recipient of a bent rule knows the power of an empathetic customer service rep. Bending rules can buy increased customer satisfaction and a strong sen... |
| 14.11.2019 | Man or Machine? For Better Customer Service, Use Both | By next year, 85% of all customer interactions will be handled without a human agent. Yet nearly the same percentage of consumers (79%) wants human-based service.
Computers may be more capable than ever, but most customers still prefer to i... |
| 11.07.2019 | From context to solution, using AI to keep your customer happy | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
At Transform 2019 today, Ryan Lester, senior dire... |
| 11.07.2019 | From context to solution, using AI to keep your customer happy | At Transform 2019 today, Ryan Lester, senior director of customer experience technologies at LogMeIn, said companies should not just think about AI from a bot perspective, but rather from multiple perspectives. And while many companies have... |
| 21.05.2016 | Zendesk’s Mikkel Svane explains how tech is taking over customer service | Did you miss a session from GamesBeat Summit 2022? All sessions are available to stream now. Learn more.
There’s a scene in the movie based on the Charles Dickens classic Oliver Twist where the young orphan protagonist approaches the author... |
| 21.05.2016 | Zendesk’s Mikkel Svane explains how tech is taking over customer service | There’s a scene in the movie based on the Charles Dickens classic Oliver Twist where the young orphan protagonist approaches the authority figure, Mr. Bumble, and with a bowl in his trembling, outstretched hands, famously asks for an additi... |
| 12.04.2016 | Facebook opens its Messenger platform to chatbots | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
Facebook announced today that it was opening up i... |
| 12.04.2016 | Facebook opens its Messenger platform to chatbots | Facebook announced today that it was opening up its Messenger platform in beta to let chatbots into the app. What this means is that you’re now able to interact with an AI-powered “representative” from a business within one of the largest s... |
| 28.01.2016 | More Money Into The Cloud As NewVoiceMedia Gets $30M For Its Contact Center Solutions | As more businesses move their IT from on-premise solutions and into networked, cloud-based services, startups that are building products for them to do this are raking in yet more funding as they grow. NewVoiceMedia, a UK business that offe... |
| 26.12.2015 | How I Created A $350 Million Software Company Knowing Nothing About Software | John Sung Kim Contributor
John Sung Kim is the founder of Five9 and DoctorBase (acquired by Kareo).
More posts by this contributor
What’s Really Killing Digital Health Startups
I’ve always wanted to make a lot of money, have people pay a lo... |
| 12.07.2015 | Support Center Software Ameyo Nabs $5M To Expand Into The U.S. | Ameyo, a Gurgaon-based startup that makes software for customer support and sales centers, has raised a Series A of $5 million from Forum Synergies. The company, which already has customers throughout Asia, the Middle East, and Africa, plan... |
| 28.04.2014 | Big Data Platform InsideSales.com Raises $100M From Polaris, KPCB At $1B Valuation | Another big round for a fast-growing enterprise startup focused on big data and the cloud. InsideSales.com has raised $100 million at a valuation of almost $1 billion, a number first reported by DJ’s Venture Wire, and now confirmed by us wi... |
| 04.03.2014 | Five9 Files for IPO | Five9, a San Ramon Calif.-based provider of cloud solutions for call centers, filed for an IPO.
The number of shares to be offered and pricing terms have to be determined.
J.P. Morgan Securities and Barclays Capital will serve as lead under... |
| 14.11.2013 | 85% of consumers will retaliate against a company with bad customer service (report) | When a product or service doesn’t work as promised, some people get angry. Really angry.
Cloud contact center provider Five9 released a report and infographic today looking at “customer rage” and what companies can do to prevent it.
Turns o... |
