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Financial Ombudsman Service
https://www.financial-ombudsman.org.uk/Last activity: 01.07.2025
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We’ve been sorting out complaints between financial businesses and their customers since we were set up by Parliament in 2001. Our service is free for consumers, and every year well over 1 million people contact us with queries and complaints about all kinds of financial products and services, for example:
o bank accounts, payments and cards
o payment protection insurance (PPI)
o home, car, travel and other types of insurance
o loans and other credit, like car finance
o debt collection and repayment problems
o mortgages
o financial advice, investments and pensions
If a financial business and a consumer can’t resolve a complaint themselves, we’ll investigate and give an unbiased answer about what has happened. If we decide someone has been treated unfairly, we’ll use our legal powers to put things right.
When we decide a financial business has behaved unfairly, we tell them what they should do to put things right. And when we don’t uphold a complaint, we help give people a better understanding of why a business has acted in the way they have. Our work is often challenging, but it makes a real difference to people’s lives.
Working for us means you’ll get the satisfaction of helping others, and helping to make the financial sector fairer. Our staff tell us that they’re proud of the work they do, helping to put things right. What we do here makes a positive difference every day. Find out more about what we do, what it's like to work here and the roles we offer on our career pages, or by visiting our website.
o bank accounts, payments and cards
o payment protection insurance (PPI)
o home, car, travel and other types of insurance
o loans and other credit, like car finance
o debt collection and repayment problems
o mortgages
o financial advice, investments and pensions
If a financial business and a consumer can’t resolve a complaint themselves, we’ll investigate and give an unbiased answer about what has happened. If we decide someone has been treated unfairly, we’ll use our legal powers to put things right.
When we decide a financial business has behaved unfairly, we tell them what they should do to put things right. And when we don’t uphold a complaint, we help give people a better understanding of why a business has acted in the way they have. Our work is often challenging, but it makes a real difference to people’s lives.
Working for us means you’ll get the satisfaction of helping others, and helping to make the financial sector fairer. Our staff tell us that they’re proud of the work they do, helping to put things right. What we do here makes a positive difference every day. Find out more about what we do, what it's like to work here and the roles we offer on our career pages, or by visiting our website.
Location: United Kingdom, England, Wilmslow
Employees: 1001-5000
Phone: +44 800 023 4567
Founded date: 2001
Mentions in press and media 28
| Date | Title | Description |
| 02.07.2025 | The Tragic Intersection of Firefighting and Violence in Idaho | In the quiet hills of Idaho, a tragedy unfolded that shook the community to its core. Two firefighters, heroes in their own right, lost their lives in a senseless act of violence. This incident serves as a stark reminder of the dangers face... |
| 01.07.2025 | Opinion: Spense Havlick: Scams are everywhere these days. Don’t be fooled! | A romance scam is where the criminal uses a fake identity to gain a victim’s trust and affection. An attractive woman from Hong Kong, who is allegedly experienced in cryptocurrency, might email you with potential spot gold investments. The ... |
| 29.06.2025 | The London Stock Exchange: A Call for Clarity Amidst Chaos | The London Stock Exchange (LSE) stands at a crossroads. Once a beacon of financial prowess, it now grapples with liquidity issues and regulatory burdens. The former chief of the London Stock Exchange Group (LSEG), Xavier Rolet, has voiced h... |
| 29.06.2025 | Ex LSEG boss slams London stock market ‘gimmicks’ | The London Stock Exchange Group (LSEG)’s former boss Xavier Rolet has blasted stewards of UK capital markets for focussing on “gimmicks and quick headline-grabbing fixes” to liquidity levels. Officials at the London Stock Exchange and at th... |
| 26.06.2025 | City minister opens door to weakening banks ombudsman | City minister Emma Reynolds has suggested the government could remove powers from the banks ombudsman as part of efforts to ease regulatory burdens faces by financial services. Reynolds told an audience of bankers and investors that the end... |
| 10.06.2025 | FCA boss: Buy now, pay later regulation is a trade off | The chief executive of the Financial Conduct Authority (FCA) said the new clamp down on buy now, pay later (BNPL) regulation would be a “trade off” as he faced a grilling from MPs. Nikhil Rathi, who was reappointed as the regulator’s boss i... |
| 20.05.2025 | Klarna, Zilch, Clearpay: What does the buy now pay later crackdown mean for UK fintech? | The Treasury’s regulatory shakeup of buy now pay later services is set to reshape the UK fintech landscape and industry leaders have been left with questions. The UK government will enact legislation that brings buy now pay later firms unde... |
| 15.05.2025 | Vanquis and FCA: A Tale of Turnarounds and Transformation | In the world of finance, fortunes can shift like sand in the wind. Vanquis Bank, once a titan in the sub-prime lending arena, has faced a storm of complaints and regulatory scrutiny. Yet, analysts are now whispering of a turnaround. Meanwhi... |
| 15.05.2025 | Analysts say ‘Buy’ Vanquis shares after payday loan turnaround | Vanquis shares could finally be about to turn a corner, according to one group of City analysts. The shares peaked at more than 2,600p in 2015, and have since fallen by more than 96 per cent as Vanquis has endured soaring complaints and reg... |
| 14.05.2025 | Vanquis shares jump after recovery from complaints storm | Shares in Vanquis Banking Group rose on Wednesday after the firm said it had swung back into profitability following a major blow from complaints in 2024. The London-listed bank’s stock was up nearly seven per cent as markets opened, tradin... |
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