Execs In The Know

https://execsintheknow.com/

Last activity: 05.10.2026

Active

Categories: BusinessIndustryITLearnLocalOnlinePlatformResearchServiceVirtual

Advocates of the Customer Experience Industry

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Mentions

Overview

Location

United States, Arizona, Phoenix

Employees

11-50

Phone

+1 623-234-2843

Founded date

1999

Mentions in press and media 18

Date	Title	Description
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Feb 4, 2026	Execs In The Know's Customer Response Summit Announces 2026 Keynote and Corporate Speaker Lineup	Senior CX leaders from Visa, Walmart, Southwest Airlines, and other powerhouse brands will headline the 2026 Customer Response Summit at The Ritz‑Carlton, Amelia Island. This year's program promises fresh insights, transformative strategies...
Mar 11, 2025	Key Performance Indicators for Customer Experience Show Strongest Improvement since 2021 - Adoption of AI and Customer-First Strategies Fuel Gains	CX Leaders Trends & Insights Report The CX industry is making significant strides in key performance indicators (KPIs) while simultaneously facing persistent challenges tied to legacy systems and economic headwinds according to the 2025...
Aug 29, 2024	Execs In The Know Announces Dynamic Keynote Lineup for Customer Response Summit Taking Place September 24-26, 2024, in Palm Springs, CA	Execs In The Know, a global leader in customer experience (CX), announces the keynote speaker lineup for the upcoming Customer Response Summit (CRS) at the JW Marriott Desert Springs Resort & Spa. Themed "Building on Our Foundation...
May 23, 2024	Get AI for CX Certified: Execs In The Know and COPC Inc. Announce Foundations in AI for CX Certification Program in Minneapolis, Minnesota, on October 16-18, 2024	Foundations in AI for CX Certification Training Program Execs In The Know has partnered with COPC to offer a 2.5-day live training course, "Foundations in AI for CX Certification Program," designed to equip senior CX leaders with ...
May 16, 2024	Announcing Execs In The Know's Fall 2024 Customer Response Summit, Taking Place in Palm Springs, California on September 24-26, 2024	CRS offers a unique experience that promotes open learning, sharing, networking, and engagement among fellow leaders and practitioners who oversee CX, customer care, and related operations. Execs In The Know (EITK) is pleased to announce it...
Jan 23, 2024	The Execs In The Know Celebrates a Milestone with its Know It All (KIA) Online Community Surpassing 1,000 Members	Execs In The Know Logo Execs In The Know's Know It All (KIA) Online Community, a leading platform for customer experience (CX) leaders, has reached over 1,000 members, solidifying its role as a key hub for sharing insights and collaborative...
Jan 11, 2024	Execs In The Know Welcomes Esteemed Members to Its 2024 Corporate Advisory Board	Execs In The Know is a global community of the brightest minds in customer experience (CX). Global customer experience (CX) industry leader Execs In The Know is proud to announce the appointment of two new distinguished customer experience ...
Sep 28, 2023	Execs In The Know Releases the 2023 CX Leaders Trends & Insights: Consumer Edition Report	The 2023 Consumer Edition of the CX Leaders Trends & Insights report is now available for download. Global customer experience (CX) industry leader Execs In The Know is thrilled to announce the release of the 2023 CX Leaders Trends &...
Jul 13, 2023	Execs In The Know Launches a Newly Enhanced User Experience in it's CX Know It All "KIA" Online Community	The Know It All “KIA” online community and marketplace is the go-to destination where CX leaders virtually gather to learn, share, network, and engage to innovate in CX. The KIA online community and marketplace is where CX leaders across th...
Mar 6, 2023	Execs In The Know Releases the 2022 CX Leaders Trends & Insights: Corporate Edition Report	The 2022 CX Leaders Trends & Insights:Corporate Edition Report The report includes content on a variety of topics including CX Technology, Touchpoints, CX Strategies, Workforces, Workplaces, and a special section devoted to comparing CX...
Jan 24, 2023	Execs In The Know’s Customer Response Summit (CRS) to Showcase Diverse CX Leaders and Conversations in Austin, TX, March 1-3, 2023	March 1-3, 2023 - Customer Response Summit in Austin, Texas "The dynamic speaking lineup includes some of the world’s most admired brands and the CX executives who run them, including Nationwide, Marriott International, Turo, St. Jude ...
Nov 10, 2022	Execs In The Know Releases the 2022 CX Leaders Trends & Insights: Consumer Edition Report	"As brands face new and challenging economic headwinds, maintaining a window into the experiences and expectations of consumers is essential in developing effective strategies and needle-moving initiatives for continuous CX improvement...
Aug 25, 2022	Execs In The Know & Genesys Release CX Viewpoints: Insurance; Industry-Focused Consumer Insight Research	Survey results highlight the importance of the customer experience, particularly in its ability to bolster customer loyalty. "37% of survey respondents indicated “Excellent Customer Care” was the biggest factor in earning their loyalty...
Apr 28, 2022	Lisa Sinacola, Worldwide Leader at Microsoft, Joins the Execs In The Know 2022 Corporate Advisory Board	I am really looking forward to connecting with my peers on the board as they are some of the sharpest minds in CX.” — Lisa Sinacola, Worldwide Leader at Microsoft PHOENIX, ARIZONA, US, April 28, 2022 /EINPresswire.com/ -- Global customer ex...
Apr 14, 2022	Execs In The Know Releases Comprehensive CX Outsourcing Research Report	This new report provides unique insight into the inner workings of today’s outsourcing partnership, revealing what’s working, and what could be working better.” — Susan McDaniel, Co-Founder and Chief Operating Officer of Execs In The Know P...
Apr 7, 2022	Execs in the Know Releases the CX Leaders Trends & Insights: 2021 Corporate Edition Report	CX Leaders Trends & Insights: 2021 Corporate Edition Now, with the release of this new Corporate Edition report, the CX insights and discoveries have come full circle [...] it also reveals where CX leaders will be turning their focus to...
Jun 6, 2019	New Global Report reveals 9 in 10 Companies see ‘Self-Service’ as the future for customers	4 in 5 organizations plan to leverage chatbots to meet growing consumer demand over the next two years. Two-thirds of companies struggle with multilingual customer support. ‘First-time resolution’ is the new gold standard for customer suppo...

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FAQ about Execs In The Know

When was Execs In The Know founded?

Execs In The Know was founded in 1999.

What has the press written about Execs In The Know?

Parsers VC has collected 18 articles mentioning Execs In The Know, among them “Execs In The Know's Customer Response Summit Announces 2026 Keynote and Corporate Speaker Lineup” (Feb 4, 2026) and “Key Performance Indicators for Customer Experience Show Strongest Improvement since 2021 - Adoption of AI and Customer-First Strategies Fuel Gains” (Mar 11, 2025).

Is Execs In The Know still active?

Yes, Execs In The Know is active; its latest activity on Parsers VC dates from Oct 5, 2026.