We provide the software and services today’s call centres need to truly engage, motivate and empower their staff. Our mission is to make the call centre home to great customer experience through:
- Motivating agents with a cutting-edge gamification platform designed specifically for call centres
- A unique approach to quality and coaching focused on staff development and what really matters to your business
- Capturing multi-channel customer insight to help improve the overall customer experience
Location: United Kingdom, England, Newcastle upon Tyne
Employees: 11-50
Phone: +44 800 011 9688
Total raised: $20M
Founded date: 2012
Funding Rounds 1
| Date | Series | Amount | Investors |
| 26.06.2023 | Series A | $20M | - |
Mentions in press and media 12
| Date | Title | Description | Source |
| 24.04.2024 | evaluagentCX helps contact centers ditch unreliable customer... | xNPS uses AI to help contact centers understand what their Net Promoter Scores would be from every i... | prweb.com/... |
| 18.03.2024 | evaluagent Named as a Contact Center Solution Finalist in th... | evaluagent analyzes 100% of customer interactions through call, text, chat and email channels to ide... | prweb.com/... |
| 18.03.2024 | evaluagent Named as a Contact Centre Solution Finalist in th... | evaluagent analyses 100% of customer interactions through call, text, chat and email channels to ide... | einpresswi... |
| 09.02.2024 | evaluagentCX Provides All-in-One Platform to Help Brands Ele... | Automated quality assurance and agent performance improvement software boosts the quality of sales a... | aithority.... |
| 08.02.2024 | evaluagentCX Provides All-in-One Platform to Help Brands Ele... | evaluagent evaluates 100% of customer interactions through call, text, chat and email channels to id... | einpresswi... |
| 08.02.2024 | evaluagentCX Provides All-in-One Platform to Help Brands Ele... | evaluagentCX evaluates 100% of customer interactions through call, text, chat and email channels to ... | prweb.com/... |
| 26.06.2023 | EvaluAgent Raises $20M in Series A Funding | EvaluAgent, a Middlesborough, UK-based provider of contact center quality assurance and performance ... | finsmes.co... |
| 26.06.2023 | EvaluAgent Raises $20 Million to Fuel Continued Growth and G... | EvaluAgent, a contact center quality assurance and performance improvement software, announced that ... | aithority.... |
| 23.06.2023 | EvaluAgent raises $20M to build out software that evaluates ... | After spending more than a decade in the customer experience industry, three friends, Jaime Scott, M... | techcrunch... |
| 23.06.2023 | EvaluAgent Raises $20 Million to Fuel Continued Growth and G... | EvaluAgent has raised $20 million in a Series A round from PeakSpan Capital "The EvaluAgent tea... | prweb.com/... |
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