We provide the software and services today’s call centres need to truly engage, motivate and empower their staff. Our mission is to make the call centre home to great customer experience through:
- Motivating agents with a cutting-edge gamification platform designed specifically for call centres
- A unique approach to quality and coaching focused on staff development and what really matters to your business
- Capturing multi-channel customer insight to help improve the overall customer experience
- Motivating agents with a cutting-edge gamification platform designed specifically for call centres
- A unique approach to quality and coaching focused on staff development and what really matters to your business
- Capturing multi-channel customer insight to help improve the overall customer experience
Location: United Kingdom, England, Newcastle upon Tyne
Employees: 11-50
Phone: +44 800 011 9688
Total raised: $20M
Founded date: 2012
Funding Rounds 1
| Date | Series | Amount | Investors |
| 26.06.2023 | Series A | $20M | - |
Mentions in press and media 14
| Date | Title | Description |
| 25.07.2024 | evaluagent Partners with Five9 to Elevate CX with Intelligent Automated QA and Agent Performance Improvement | The evaluagentCX platform is now available on the Five9 CX Marketplace With many organizations already benefiting from the strength of our integration, it makes complete sense for the services to be accessible from the Five9 marketplace.” —... |
| 24.04.2024 | evaluagentCX helps contact centers ditch unreliable customer surveys with AI-powered NPS | xNPS will help evaluagentCX users better understand their customers' true experience. evaluagent invites product testers for incoming feature, xNPS (Expected Net Promoter Score) We’re excited about the potential of this feature and how NPS ... |
| 24.04.2024 | evaluagentCX helps contact centers ditch unreliable customer surveys with AI-powered NPS | xNPS uses AI to help contact centers understand what their Net Promoter Scores would be from every interaction. evaluagent invites product testers for incoming feature, xNPS (Expected Net Promoter Score) MIDDLESBOROUGH, United Kingdom, Apri... |
| 18.03.2024 | evaluagent Named as a Contact Center Solution Finalist in the 18th Annual Stevie® Awards for Sales & Customer Service | evaluagent analyzes 100% of customer interactions through call, text, chat and email channels to identify actionable insights from every engagement with a customer. Automated agent improvement and engagement platform helps brands boost the ... |
| 18.03.2024 | evaluagent Named as a Contact Centre Solution Finalist in the 18th Annual Stevie® Awards for Sales & Customer Service | evaluagent analyses 100% of customer interactions through call, text, chat and email channels to identify actionable insights from every engagement with a customer. Automated agent improvement and engagement platform helps brands boost the ... |
| 09.02.2024 | evaluagentCX Provides All-in-One Platform to Help Brands Elevate Customer Experience | Automated quality assurance and agent performance improvement software boosts the quality of sales and service interactions evaluagent, a global leader in contact center quality assurance and performance improvement software, introduced eva... |
| 08.02.2024 | evaluagentCX Provides All-in-One Platform to Help Brands Elevate Customer Experience | evaluagent evaluates 100% of customer interactions through call, text, chat and email channels to identify actionable insights from every engagement with a customer. Automated quality assurance and agent performance improvement software boo... |
| 08.02.2024 | evaluagentCX Provides All-in-One Platform to Help Brands Elevate Customer Experience | evaluagentCX evaluates 100% of customer interactions through call, text, chat and email channels to identify actionable insights from every engagement with a customer. Automated quality assurance and agent performance improvement software b... |
| 26.06.2023 | EvaluAgent Raises $20M in Series A Funding | EvaluAgent, a Middlesborough, UK-based provider of contact center quality assurance and performance improvement software, raised $20M in Series A funding. The round saw participation from PeakSpan Capital. The company intends to use the fun... |
| 26.06.2023 | EvaluAgent Raises $20 Million to Fuel Continued Growth and Global Expansion in Contact Center QA | EvaluAgent, a contact center quality assurance and performance improvement software, announced that it raised $20 million in a Series A round from PeakSpan Capital, a Silicon Valley and New York City based investment firm focused on growth-... |
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