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Espressive is the pioneer in AI for employee self-service, redefining how employees get help by delivering exceptional employee experiences. We were founded on the belief that getting help at work shouldn’t be so hard. While others have focused on solving the problems faced by help desk agents, Espressive shifted the focus to the employee—because you can’t have self-service if your employees are not engaged. However, this doesn’t mean the help desk is left behind. When you improve the employee experience through automation, you reduce redundant help desk work, enabling agents to focus on more strategic projects.
Barista, our AI-based virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Amazon Alexa and Google Home, into the workplace. Barista automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 50 to 70%.
Barista, our AI-based virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Amazon Alexa and Google Home, into the workplace. Barista automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 50 to 70%.
Overview
Location
United States, California, Santa Clara
Employees
51-200
Total raised
$53M
Founded date
2017
Investors 2
| Date | Name | Website |
| Sign up to see | Sign up to see | Sign up to see |
| Jul 18, 2021 | General Catalyst | generalcatalyst.com |
Funding Rounds 2
| Date | Series | Amount | Investors |
| Sign up to see | Sign up to see | Sign up to see | Sign up to see |
| Jul 31, 2018 | Funding round | $23M |
Mentions in press and media 18
| Date | Title | Description |
| Sign up to see | Sign up to see | Sign up to see |
| Mar 21, 2023 | New Espressive Barista Large Language Model (LLM) Gateway Delivers a Safe and Scalable Path to ChatGPT for the Enterprise | The Barista Employee Language Cloud is the First Domain-specific LLM for Employee Language to Safely Leverage the Massive Content of a Generalized LLM Espressive, the pioneer in automating digital workplace assistance, announced the new Esp... |
| Feb 15, 2023 | Espressive Unveils Integration Designer Advancements to Connect Multiple Backend Systems Concurrently and in Real-Time, Automating Resolution of Complex Issues | New Service Quality Wizard Monitors Over 2000 SaaS Applications, Minimizing the Significant Cost of Outages While Enhancing Both Agent and Employee Productivity Espressive, the pioneer in automating digital workplace assistance, unveiled ne... |
| Feb 15, 2023 | Espressive Unveils Integration Designer Advancements to Connect Multiple Backend Systems Concurrently and in Automating Resolution of Complex Issues | New Service Quality Wizard Monitors Over 2000 SaaS Applications, Minimizing the Significant Cost of Outages While Enhancing Both Agent and Employee Productivity Espressive, the pioneer in automating digital workplace assistance, unveiled ne... |
| Apr 7, 2022 | Espressive integrates with Workday to support personalized experiences for employees | Espressive integrates with Workday to support personalized experiences for employees Espressive, a provider of artificial intelligence (AI) for enterprise service management (ESM), is offering integration with leading HR systems such as Wor... |
| Feb 25, 2022 | IT support still not getting to grips with hybrid working | In spite of two years of radical change brought about by COVID-19, most IT service management (ITSM) organizations still haven't redesigned their employee support for a hybrid world. A new study from AI service management company Espre... |
| Jul 15, 2021 | Espressive Empowers Enterprises to Fully Customize AI-Based Virtual Agent Barista with a No-Code Experience | Pioneer in AI for Enterprise Service Management Fills the Gap Between Toolkits and Out-Of-Box Solutions Espressive, the pioneer in artificial intelligence (AI) for enterprise service management (ESM), announced availability of the Espressiv... |
| Mar 2, 2021 | Leveraging AI And NLP For Automated Resolution Of Tasks | Pat Calhoun, a visionary leader focused on UX and adoption, is the CEO and Founder of Espressive, transforming enterprise self-help with AI. |
| Sep 4, 2020 | IT’s New Role: Powering The Hybrid Workforce Of The Future | Pat Calhoun, a visionary leader focused on UX and adoption, is the CEO and Founder of Espressive, transforming enterprise self-help with AI. |
| Mar 26, 2020 | Enterprise Service Management Company Espressive Closes $30 Million | Espressive, a pioneer in AI for enterprise service management (ESM), announced it raised $30 million in Series B funding led by Insight Partners Espressive — a pioneer in AI for enterprise service management (ESM) — announced it raised $30 ... |
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FAQ about Espressive
When was Espressive founded?
Espressive was founded in 2017.
How much funding has Espressive raised?
Espressive has raised $53M in total across 2 funding rounds.
What funding rounds has Espressive raised?
Parsers VC lists 2 funding rounds of Espressive, among them a funding round of $23M on Jul 31, 2018.
Who has invested in Espressive?
Parsers VC lists 2 investors of Espressive, among them General Catalyst.
What has the press written about Espressive?
Parsers VC has collected 18 articles mentioning Espressive, among them “New Espressive Barista Large Language Model (LLM) Gateway Delivers a Safe and Scalable Path to ChatGPT for the Enterprise” (Mar 21, 2023) and “Espressive Unveils Integration Designer Advancements to Connect Multiple Backend Systems Concurrently and in Real-Time, Automating Resolution of Complex Issues” (Feb 15, 2023).
Is Espressive still active?
Yes, Espressive is active; its latest activity on Parsers VC dates from Sep 10, 2025.