Startups
Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our consumer self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners - make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver exceptional customer experiences no matter the channel — enabling faster growth with greater efficiency. For more information, visit engageware.com.
Overview
Location
United States, Massachusetts, Tewksbury
Employees
51-200
Founded date
2000
Investors 1
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Mentions in press and media 3
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| Aug 28, 2023 | Engageware Acquires Aivo, Extending Leadership Position as the Only Comprehensive, Customer Engagement Platform | Market leader acquires conversational AI innovator – providing organizations a comprehensive customer engagement platform that automates customer service, reduces call center workload, and improves customer experience Engageware, the market... |
| Aug 24, 2023 | Engageware Acquires Aivo | Engageware, a Boston, MA-based provider of cloud-based customer engagement software, acquired Aivo, a Buenos Aires, Argentina-based provider of conversational and generative AI technology. The amount of the deal was not disclosed. With the ... |
Reviews 0
FAQ about Engageware
When was Engageware founded?
Engageware was founded in 2000.
What has the press written about Engageware?
Parsers VC has collected 3 articles mentioning Engageware, among them “Engageware Acquires Aivo, Extending Leadership Position as the Only Comprehensive, Customer Engagement Platform” (Aug 28, 2023) and “Engageware Acquires Aivo” (Aug 24, 2023).
Is Engageware still active?
Yes, Engageware is active; its latest activity on Parsers VC dates from Oct 14, 2025.