Delloop

Delloop takes Retailers "Beyond the Front Door"™ The Customer journey does not end with the sale or delivery of a product, in fact, that is where it enters into its most important step of the lifecycle. Delloop understands this and helps the Retailer take advantage of it. Being connected with customers long term allows retailers to think of their relationship as a life cycle, not just a sales cycle. It just makes sense to be there when your customer needs you. By capturing the moments of truth across the lifecycle; sale, delivery, usage, warranty and indeed disposal in a closed-loop Delloop opens up a wealth of insights that help everyone in the value chain to discover, understand and improve the customer experience and of course, profit. Delloop is a universal method for every Customer to communicate and interact with every Retailer and Vice-Versa. An enduring bi-directional connection where they can communicate about everything – Customer Service, Delivery Issues, Technical Support, Warranty and Returns, Sales offers, Incentives and even Recycling? Delloop’s pioneering platform ensures everyone in the e-commerce loop has the vital communication tools they need to either provide or enjoy an exceptional customer experience. Apart from obvious savings in servicing customers, Retailers also enjoy permission-based marketing opportunities. on-selling and cross-selling opportunities and more, all presented to the Customer at the most appropriate time in the lifecycle. Imagine presenting a Customer with the opportunity to replace an item about to be recycled at end-of-life. Opportunities abound. We call this Endless Ordering.