| Date | Title | Description |
| 04.11.2024 | Chicago's Tech Revolution: A New Era in Education | Chicago is more than just a city of wind and skyscrapers. It’s a burgeoning hub of educational technology, where innovation meets learning. The tech scene here is reshaping classrooms, making education more engaging, inclusive, and accessib... |
| 04.11.2024 | Cyara Appoints Rishi Rana as the New CEO | Cyara, the leading AI-powered Customer Experience (CX) Transformation Platform provider, is pleased to announce that effective October 31, 2024, Rishi Rana will be promoted to its Chief Executive Officer (CEO). Rana has been President of Cy... |
| 13.10.2024 | Navigating the IVR Landscape: Testing and Recording for Success | In the world of customer service, the Interactive Voice Response (IVR) system is a double-edged sword. It can either enhance the customer experience or turn it into a frustrating ordeal. The key lies in how well these systems are tested and... |
| 11.10.2024 | Is Automated IVR Testing Reliable? Yes, With Oversight | Companies should conduct IVR testing routinely to ensure that their Interactive Voice Response (IVR) system is fully functional. Problems with IVR functionality, user experience, or load handling are going to result in immediate problems fo... |
| 09.08.2024 | 5 Types of IVR Testing Tools and When To Use Each | IVR is a powerful tool for managing call queues and improving customer satisfaction, but it requires maintenance for optimal use. Regular IVR testing is essential to make sure your system is secure and works as it should. Testing also helps... |
| 26.06.2024 | Cyara Honored as Winner in the 16th Annual Golden Bridge Awards® | Cyara is proud to announce that it has been named a winner in the prestigious 16th Annual 2024 Golden Bridge Awards®. The Golden Bridge Awards® honor the best in business and innovation across various industries around the world.
Cyara has ... |
| 22.05.2024 | Teneo.ai Launches Accuracy Booster for Contact Center Voice AI | Teneo.ai Launches Accuracy Booster for Contact Center Voice AI
Wed, May 22, 2024 12:00 CET Report this content
Slashes voice inaccuracies by 24% and boosts automation for a Contact Center to +50%. Increases the accuracy of your Conversation... |
| 09.04.2024 | Cyara finalist for 2024 SIIA CODiE Award in Best DevOps Tool Category | Cyara, the leading AI-powered Customer Experience (CX) Transformation Platform provider, today announced that Cyara Botium was named a 2024 SIIA CODiE Award Finalist in the Best DevOps Tool category. CODiE Finalists represent the best produ... |
| 28.03.2024 | RingCentral wins the Overall Best of Enterprise Connect 2024 Award | Enterprise Connect, the leading conference and exhibition for enterprise communications and customer experience, announces RingCentral wins the Overall Best of Enterprise Connect award. RingCentral won for RingSense AI, a personal AI helper... |
| 22.03.2024 | Cyara to exhibit at Enterprise Connect 2024 | Cyara, the leading AI-powered Customer Experience (CX) Transformation Platform provider, will participate as an exhibitor at Enterprise Connect 2024, the leading conference and exhibition for enterprise communications and customer experienc... |
| 04.12.2023 | Daily AI Roundup: Biggest Machine Learning, Robotic And Automation Updates | This is our AI Daily Roundup. We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in artificial intelligence (AI), Machine Learning, Robotic Process Automation, Fintech, and human-sy... |
| 01.12.2023 | Cyara Announces NICE CXexchange Marketplace Availability | Cyara partners with NICE to provide unmatched quality assurance for every aspect of the contact center environment to NICE CXone customers
Cyara, the creator and leader of the AI-Powered Customer Experience (CX) Assurance category, today an... |
| 29.11.2023 | Cyara Strengthens AI-based Chatbot Optimization Capabilities with Acquisition of QBox | Strategic acquisition delivers advanced conversational AI testing capabilities for improved chatbot accuracy and performance
Cyara, the leading AI-powered Customer Experience (CX) Assurance Platform provider, announced its acquisition of in... |
| 28.11.2023 | Cyara Acquires QBox | Cyara, a Redwood City, CA-based AI-powered customer experience (CX) assurance platform provider, acquired QBox, a Reading, UK-baserd conversational AI testing company.
The amount of the deal was not disclosed.
With the acquisition, Cyara wi... |
| 01.11.2023 | Streamlining public transportation CX with AI-powered chatbots | Public transportation systems have a rich history dating back over a century, with iconic examples like the 1863-established London Underground and New York City's subway, which began operations in 1904. While these systems have evolved alo... |
| 25.09.2023 | Cyara Drives CX Transformation with over 50% YoY Revenue Growth in FY23, Open AI Integration and Strategic Acquisitions | Cyara announces FY23 growth, continues to accelerate global growth with AI-led innovations in chatbot development, acquisitions and expanded leadership team
Cyara, the leading AI-led Customer Experience (CX) Transformation Platform provider... |
| 21.06.2023 | Cyara Acquires CentraCX Adding Voice of the Customer (VOC) to Customer Experience Transformation Solutions | Strategic acquisition delivers insights from customer feedback to improve customer satisfaction, agent engagement and brand reputation
Cyara, the leading AI-led Customer Experience (CX) Transformation Platform provider, announced its acquis... |
| 20.06.2023 | Cyara Buys CentraCX | Cyara, a Redwood, City, CA-based AI-led Customer Experience (CX) transformation platform provider, acquired CentraCX, a Melbourne, Australia-based comprehensive SaaS-based Voice of the Customer (VOC) solution, designed specifically for the ... |
| 13.06.2023 | AI Chatbots and the Importance of Automated Testing | By Christoph Börner
Senior Director, Digital
Cyara
Today
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Over recent years, there has been a significant and noticeable rise in the use of chatbots across a wide variety of indu... |
| 24.05.2023 | Cyara Announces OpenAI GPT-3 Integration to Accelerate Conversational AI Chatbot Training and Testing | New integration enables organizations to reduce costs, increase efficiency and boost test coverage
Cyara, the creator and leader of the Customer Experience (CX) Assurance category, announced its integration of OpenAI’s GPT-3, which will acc... |
| 28.03.2023 | Cyara Acquires Spearline to Deliver World’s Most Comprehensive Customer Experience Assurance Platform | Strategic acquisition expands Cyara’s solutions for AI and cloud contact center migration assurance
Cyara, the creator and leader of the Customer Experience (CX) Assurance category, announced its acquisition of industry-leading global commu... |
| 27.03.2023 | Cyara Buys Spearline | Cyara, a Redwood City, CA-based leader in Customer Experience (CX) Assurance, acquired Cork, Ireland-based global communication testing company Spearline.
The amount of the deal was not disclosed.
The acquisition expands Cyara’s global in-c... |
| 07.02.2023 | Survey shows most customers are frustrated by chatbots | 30% would shop elsewhere after a bad chatbot experience, 61% would return after a good experience
When I find myself on a customer support portal these days I always just assume that the "person" I'm talking to is a bot, rather th... |
| 03.02.2023 | New Survey Finds Chatbots Are Still Falling Short of Consumer Expectations | Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, released a new global study that shows while most customers want to use chatbots for automated support, many businesses fail to deliver positive cha... |
| 29.01.2023 | Battle tested: Continuous testing helps chatbots thrive | If you’ve been interacting with your favorite brands lately, you’ve likely noticed that chatbots seem to be everywhere. We are a society obsessed with instant gratification. We want answers immediately and often that means rolling the dice ... |
| 27.10.2022 | 15 Ways E-Commerce Companies Can Prepare For The Holiday Rush | getty |
| 17.06.2022 | Most Companies Overlook These Valuable Insights For Innovation And Product Development | Alok Kulkarni is Co-Founder and CEO of Cyara, a customer experience (CX) leader trusted by leading brands around the world. |
| 05.04.2022 | Aussie firm buys Austrian AI chatbot startup to fuel European expansion | Austrian chatbot testing company Botium has now been acquired by Melbourne-based customer experience (CX) assurance platform Cyara. The deal will lead to the addition of chatbot and conversational AI testing capabilities to Cyara’s portfoli... |
| 01.02.2022 | Cyara raises almost $500 million in a “great testament” to Aussie tech | Cyara co-founder and chief executive Alok Kulkarni. Source: supplied.
Melbourne-founded Software-as-a-Service (Saas) company Cyara has closed a mammoth US$350 million ($495.2 million) funding round, equaling the largest raise in Aussie star... |
| 31.01.2022 | Cyara Secures Growth Investment of Over AU $485 Million to Accelerate Automated CX Assurance Adoption | Cyara, a leading provider of automated customer experience (CX) assurance solutions, today announced it has received more than AU $485 million from K1 Investment Management (K1), a leading investment firm focused on high-growth enterprise s... |
| 31.01.2022 | Cyara looks to improve customer interactions by automating CX testing | Did you miss a session from the Future of Work Summit? Head over to our Future of Work Summit on-demand library to stream.
Customer service is everything: all it takes is one bad experience with a company for customers to take their busines... |
| 31.01.2022 | Cyara Secures Over USD$350M Growth Investment From K1 Investment Management | Cyara, a Melbourne, Australia-based provider of automated customer experience (CX) assurance solutions, received more than $350m from K1 Investment Management.
The company intends to use the funds to:
accelerate product innovation,
expand C... |
| 31.01.2022 | Cyara looks to improve customer interactions by automating CX testing | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
Customer service is everything: all it takes is o... |
| 31.01.2022 | Cyara Secures Growth Investment of Over $350 Million USD to Accelerate Automated CX Assurance Adoption | Cyara, a leading provider of automated customer experience (CX) assurance solutions, today announced it has received more than $350 million from K1 Investment Management (K1), a leading investment firm focused on high-growth enterprise soft... |
| 02.11.2021 | 13 Ways E-Commerce Companies Should Prepare For High-Traffic Seasons | getty |
| 27.07.2021 | Cyara : Announces the Opening of the 2021 CXcellence Awards for Customer Success, Innovation and Achievement | Cyara, provider of the award-winning Automated CX Assurance Platform today announced the details surrounding its second annual Cyara CXcellence Awards. Also known as the Smileys, these awards recognize Cyara customers and partners who have ... |
| 18.05.2021 | Cyara Receives SOC 2 Type II Attestation from KirkpatrickPrice | As a company that aims to help our customers elevate their own customer experience (CX), we’re proud they can feel confident in Cyara’s ability to protect the sensitive information processed by our Automated CX Assurance Platform.
REDWOOD C... |
| 12.05.2021 | Cyara Ranks Among Highest-Scoring Businesses on INC. Magazine's Annual List of Best Workplaces for 2021 | At Cyara, we truly believe that when you establish a company culture that cultivates and raises the skill level and knowledge of employees through training and education, it shows employees that you value their work and you’re willing to in... |
| 11.05.2021 | Cyara Announces “Xchange 2021 Virtual Roadshow,” Focused on Accelerating CX Innovation | The speakers at Cyara Xchange 2021 Virtual Roadshow represent some of the best minds in CX and test automation. They will be sharing real-world stories from the fast lane of customer experience and invaluable insights they’ve gained in deve... |
| 06.05.2021 | Cyara Named SIIA Business Technology Product CODiE Award Finalist for Best DevOps Tool | Cyara, provider of the leading Automated Customer Experience (CX) Assurance Platform, today announced that the Cyara Automated CX Assurance Platform was named a 2021 SIIA CODiE Award finalist in the Best DevOps Tool category.
REDWOOD CITY, ... |
| 29.04.2021 | Cyara Honored as Silver Stevie® Award Winner in 2021 American Business Awards® | Stevie® Award judges said, “Classifying the support into premium and expert levels gives the CS team focused attention to the ones who need the most [support].” The judges went on to add, “the retention rate indicates great customer service... |
| 13.04.2021 | Cyara Call Explorer Bridges the Gap between Manual and Automated Customer Experience Testing for Voice Calls | Call Explorer, a new feature on the Cyara Platform, provides enterprises with an easy-to-use, web-based user interface (UI) to manually dial and test interactive voice response (IVR) calls.
REDWOOD CITY, Calif. (PRWEB) April 13, 2021
Cyara,... |
| 25.03.2021 | Cyara Receives 2021 CUSTOMER Magazine Product of the Year Award | Cyara, provider of the leading Automated Customer Experience (CX) Assurance Platform, today announced that TMC, a global, integrated media company, has named the Cyara Automated CX Assurance Platform as a 2021 CUSTOMER Product of the Year A... |
| 16.03.2021 | Cyara Exceeds Growth Goals by 35%, Appoints New EMEA VP and Expands Global Partner Program | The pandemic has forever changed the way that businesses remotely and digitally interact with their customers. Increased adoption of automated CX assurance capabilities shows that maintaining elevated customer experiences is a critical need... |
| 25.02.2021 | Cyara Deepens Relationship with AWS to Enable Seamless Customer Migrations and Scalability with Amazon Connect | Cyara simplifies the process for customers migrating on-premise contact centers to the Amazon Connect cloud contact center while increasing the speed of the migration and improving quality through automated testing coverage.
REDWOOD CITY, C... |
| 09.02.2021 | Covid-19 Drives Contact Center Digitalization And Automation | Alok Kulkarni is Co-Founder and CEO of Cyara, a customer experience (CX) leader trusted by leading brands around the world. |
| 08.02.2021 | 11 Of The Top IT Investments Businesses Will Make In 2021 | Companies across every industry have had to make quick operational changes to acclimate to the pandemic and mitigate its impacts on the bottom line. Resources, projects and functions may have been outsourced initially or cobbled together in... |
| 12.08.2020 | ANZ breaks down Agile transformation of its contact centre | ANZ Banking Group is taking a purposely incremental approach to the Agile transformation of its contact centre environment, and is using an automated test regime to ensure the overall customer experience is maintained throughout.
Engineerin... |
| 19.05.2016 | 7 Technologies Changing the Government | The Obama administration has made a consistent push to increase innovation and to increase the adoption of startups and non-traditional technologies. The word “innovation” may conjure headlines on remote sensing devices or drone technologie... |
| 31.03.2016 | Australia: Cyara completes $25m Series A funding round | Premium
Australia-based Software-as-a-Service (SaaS) company Cyara Solutions Corp has raised $25 million in Series A funding round led by PeakSpan Capital and Greenspring Associates.
Continue reading this story with a subscription to DealSt... |
| 30.03.2016 | Cyara Solutions Secures $25M in Series A Funding | Cyara Solutions Corp., a Redwood City, CA-based provider of an omnichannel customer experience testing and monitoring platform, secured $25m in Series A funding.
The round was led by PeakSpan Capital and Greenspring Associates.
The company ... |
| 30.03.2016 | Daily funding roundup - March 30, 2016 | Zavante closed $45M Series A funding; MapD secured $10M; Invoca closed $30M Series D funding
Invoca, a marketing platform for call analytics and automation, closed a $30 million Series D round of funding led by Morgan Stanley Alternative In... |
| - | Cyara Secures Growth Investment of Over $350 Million USD | Cyara, a leading provider of automated customer experience (CX) assurance solutions, today announced it has received more than $350 million from K1 Investment Management (K1), a leading investment firm focused on high-growth enterprise soft... |
| - | Aussie firm buys Austrian AI chatbot startup to fuel European expansion | Austrian chatbot testing company Botium has now been acquired by Melbourne-based customer experience (CX) assurance platform Cyara. The deal will lead to the addition of chatbot and conversational AI testing capabilities to Cyara’s portfoli... |
