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Independent news and insights on customer experience technology. News, analysis and practical guidance for CX leaders, practitioners, and partners.
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Location
Canada, Ontario, Toronto
Mentions in press and media 25
| Date | Title | Description |
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| Aug 9, 2026 | Смерть b2b-компаний на рубеже пяти лет | 95% корпоративных ИИ-пилотов не дают измеримого эффекта. Из этой цифры обычно делают вывод «ИИ пока не готов». Я полтора года перестраиваю b2b-компанию под ИИ-агентов изнутри и сделал другой вывод: не готовы компании. Внедрить агентов в биз... |
| May 29, 2026 | From Complaints to Growth: 5 Reasons to Read a New Book on Customer Experience | Created by Carl Williams Published: May 29 2026, 03:36 AM EDT Share on Facebook Share on Twitter Share on LinkedIn Share on Reddit Share on Flipboard |
| May 8, 2026 | Why South Africa is Zoho’s third-fastest-growing market | Zoho’s Andrew Bourne South Africa now sits as the third-fastest-growing market in Zoho’s top 15, according to Andrew Bourne, the Indian business software company’s regional head for Southern Africa. This, he said in an interview with TechCe... |
| Aug 28, 2025 | Voca CIC Secures Microsoft Teams Unify Certification, Wins UC Today | Highlights AudioCodes Voca Conversational Interaction Center (CIC) has been Certified for Microsoft Teams for its Microsoft Teams Unify integration, natively extending Teams Phone capabilities into its contact center solution Voca being bui... |
| Jul 24, 2025 | CallMiner Named Best Conversational Intelligence Solution at CX Awards 2025 | CallMiner, the leading provider of AI-powered conversation intelligence to improve customer experience (CX), was named the winner in the Best Conversational Intelligence Solution category at the CX Awards 2025. The recognition validates how... |
| Jul 16, 2025 | AudioCodes Voca CIC Wins Best CX Deployment at 2025 CX Awards | Highlights AudioCodes Voca Conversational Interaction Center (CIC) named Best CX Deployment by CX Today at the 2025 CX Awards The winning deployment at the University of Central Florida consolidated 40+ contact center desks and 400 agents i... |
| Feb 4, 2025 | CVS Will Make Shopping Slightly Less Annoying If You Download An App, Consent To Being Tracked | I don’t know if it’s the same where you are, but all the pharmacies here in South Seattle have a decidedly… apocalyptic feel. Many shelves are empty. A lot of goods have been locked up to address a retail theft epidemic that didn’t actually... |
| Jan 15, 2025 | INSART CEO Declares VCs All In on AI. What Happens to Everyone Else? | Created by Carl Williams Updated: Jan 15 2025, 19:55 PM EST Share on Facebook Share on Twitter Share on LinkedIn Share on Reddit Share on Flipboard |
| Dec 3, 2024 | Edcor Named Team of the Year Finalist for CX Leaders Awards 2024 | Company competes with other global big-name innovators in various industries To be named a finalist among such impressive competition clearly shows we are delivering a world-class experience for our clients.” — Adrienne Way, CEO and Owner, ... |
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FAQ about CX Today
What has the press written about CX Today?
Parsers VC has collected 25 articles mentioning CX Today, among them “Смерть b2b-компаний на рубеже пяти лет” (Aug 9, 2026) and “From Complaints to Growth: 5 Reasons to Read a New Book on Customer Experience” (May 29, 2026).
Is CX Today still active?
Yes, CX Today is active; its latest activity on Parsers VC dates from Sep 10, 2026.