Our Philosophy: Great brands need a direct connection with their consumers.
CustomerGauge is a product from Directness BV, a a software firm with an in-depth background in marketing and sales.
This results in a thorough understanding of what really matters to drive commercial success, how to best interpret and present customer feedback, highlight satisfaction results and how to manage and analyse core issues to executives.
We are not a research firm. We are a ‘focus-on-the-end-customer-firm’. And everything we do has that as a core focus.
That is why we deliver what we believe to be the simplest and easiest systems for measuring your company’s Net Promotor Score (NPS) and show ROI from your marketing investments.
We hold Net Promoter principles dear to our hearts. We aim to turn all our clients into promoters. Much of our business has come from word of mouth.
Directness is a fast-growing, privately funded start-up, founded in 2006. The company is based in Amsterdam, The Netherlands – the European heart of e-commerce activities with a global blue-chip client base.
Location: United States, Virginia
Employees: 11-50
Phone: +31 20 820 2160
Total raised: $2.5M
Founded date: 2006
Investors 3
| Date | Name | Website |
| - | Newion Inv... | newion.com |
| 18.12.2020 | The Rivers... | riversidec... |
| - | Riverside ... | riverside.... |
Funding Rounds 1
| Date | Series | Amount | Investors |
| 07.12.2015 | Series A | $2.5M | - |
Mentions in press and media 11
| Date | Title | Description | Source |
| 16.12.2023 | Frederik Van OS Joins CustomerGauge as Director of Customer ... | Consumer Packaged Goods veteran set to join the #1 CPG Voice of Customer solution as head of CPG CX ... | aithority.... |
| 27.11.2023 | Empowering Frontline Employees With Real-Time Feedback Is th... | New AI-powered software suite from CustomerGauge is enabling thousands of staff in customer-facing r... | aithority.... |
| 21.06.2022 | USOSM Partner Practices Achieve “World-Class” Net Promoter S... | USOSM President and CEO Richard Hall Praises Partner Practices' Exceptional Net Promoter Scores. Thi... | prweb.com/... |
| 19.05.2022 | Seasoned CX Leader Tim Hannington Joins CustomerGauge as Chi... | With CustomerGauge recognized as the leader in B2B, I look forward to working with the team to build... | prweb.com/... |
| 06.05.2022 | CustomerGauge Announces Best B2B Customer Experience Award W... | As the B2B market evolves, it's critical these awards recognize the companies with exceptional B2B c... | prweb.com/... |
| 03.12.2020 | CustomerGauge Named in Gartner 2020 Magic Quadrant For The V... | "Gartner has validated our vision for B2B Account Experience and we believe our call for all B2... | prweb.com/... |
| 27.09.2020 | One-Button Fintech? Where And How Embedded Finance Will Work | Fintech is touching every type of industrygetty One of the most transformative trends in fintech ta... | forbes.com... |
| 19.07.2020 | Would Your Customers Recommend You? | Frederick Reichheld introduced the Net Promoter Score®. It continues to be an important way to ... [... | forbes.com... |
| 27.01.2020 | CustomerGauge Receives Investment From Riverside Acceleratio... | CustomerGauge, a Boston, MA-based provider of a software-as-a-service account experience platform fo... | finsmes.co... |
| 31.01.2019 | The Importance of Product-Market Fit to Startups | Every startup wants to succeed. They know nine out of 10 startups fail. They want to be that one tha... | digit.fyi/... |
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