Startups
ContactBabel is an industry research and analyst firm, looking at the contact centre and customer ex
Overview
Location
United Kingdom, England, Newcastle upon Tyne
Employees
11-50
Phone
+44 191 271 5269
Founded date
2001
Mentions in press and media 8
| Date | Title | Description |
| Sign up to see | Sign up to see | Sign up to see |
| Jul 20, 2023 | OpenQuestion Targets Mitigating Customers Irritations, Confronting the $934 Million Annual Expense of Call Abandonment and Misrouting in U.S. Contact Centers | OpenQuestion Targets Mitigating Customers Irritations, Confronting the $934 Million Annual Expense of Call Abandonment and Misrouting in U.S. Contact Centers Thu, Jul 20, 2023 15:00 CET Report this content There's a universal experienc... |
| Apr 14, 2021 | How the human / bot dynamic inspires extraordinary service delivery | Presented by NICE RPA It’s no secret that Covid-19 has put businesses under significant operational pressure to improve their service delivery approaches to stay competitive. Along with the enforced shift to new ways of working — which are ... |
| Sep 10, 2019 | Boulder’s Radish Systems launches new visual call software | Boulder-based Radish Systems has developed new software to help add a visual component to phone calls, the company announced Tuesday. Called ChoiceView, the cloud-based technology can help businesses and institutions that provide customer s... |
| Oct 10, 2018 | UK customers now contact brands nearly half a billion times every month, costing organisations £1.227 billion | Research finds consumers happy to adopt automated channels such as Alexa-style voice assistants, self-service and chatbots Reading, UK, 10 October 2018 – New research highlights the growing volume of consumer queries that UK brands now need... |
| Nov 9, 2017 | How AI can reduce agent turnover at support centers | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today! The turnover rate for call center support agents ... |
| Nov 9, 2017 | How AI can reduce agent turnover at support centers | The turnover rate for call center support agents is high. According to the 2016 U.S. Contact Center Decision Makers’ Guide, the average term for a customer service representative is 3.3 years. Additionally, 60 percent of the turnover rate i... |
| Jan 29, 2008 | UK Call Centres Carry On Calling | Birmingham 29 January 2008 – “The UK Contact Centre Operational Review (5th edition)”, a recent major study of over 200 contact centres, carried out by ContactBabel, has found that legislation curtailing outbound telemarketing has as yet ma... |
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FAQ about ContactBabel
When was ContactBabel founded?
ContactBabel was founded in 2001.
What has the press written about ContactBabel?
Parsers VC has collected 8 articles mentioning ContactBabel, among them “OpenQuestion Targets Mitigating Customers Irritations, Confronting the $934 Million Annual Expense of Call Abandonment and Misrouting in U.S. Contact Centers” (Jul 20, 2023) and “How the human / bot dynamic inspires extraordinary service delivery” (Apr 14, 2021).
Is ContactBabel still active?
Yes, ContactBabel is active; its latest activity on Parsers VC dates from Apr 14, 2021.