Connection IT

“A better way to buy information technology products.”
That's what Patricia Gallup and David Hall had in mind when they founded our company in 1982. Seeing a significant business opportunity in the emerging personal computer industry, the two entrepreneurs launched their direct computer supply business with the philosophy that providing technical advice and focusing on customer service was as important as low prices. Using their personal savings, they purchased $8,000 of inventory, placed a 1/9th-page ad in Byte Magazine, and took their first step on the road to unprecedented growth and innovation. As the magazine hit the newsstands, they waited two long days for the telephone to ring. On the third day, it started ringing. It hasn't stopped since.

-- A Continuing Commitment to Service --
Before the first phone call was answered, Gallup and Hall planned to create a business culture designed to provide exemplary service and build long-term customer relationships. This strategy has proved to be very successful and remains a key component of our mission. Since its inception, our company has been credited with many direct marketing service innovations, and has received many awards for customer service and dedication.

Some of the programs our experts pioneered established industry standards while raising the expectations of today’s technology shoppers. Some of our innovations include:
> Toll-free technical support before, during, and after the sale
> Everything Overnight®: most orders placed as late as 7:00 p.m. ET are delivered the next business day
> One-Minute Mail Order®: incoming orders can be filled in under one minute through instant electronic access to customer records
> Custom configuration

-- Growing and Expanding --
In recent years, we have grown into a Fortune 1000 company. Today, our more than 2,500 employees work in three offices throughout the country, and in our full service, ISO 9001:2008-certified technical configuration lab and distribution center in Wilmington, Ohio.