Commerce Bank

Commerce Facebook guidelines:

Welcome to the Commerce Bank Facebook page! We’re happy you’re here and we look forward to sharing fun, informative and useful content with you.

Our Facebook mission is to provide our followers with information that advises, assists and appreciates. We’re here to provide useful financial information and, as always, we’re here as your experienced and trusted financial advisors. We’ve got your best interests at heart and will share our knowledge to help you succeed financially (while having some fun along the way)!

We encourage you to “Like” us and join the conversation! We want this page to be a forum within the Facebook community where you can learn, discuss ideas and engage in relevant discussions. We believe our page is most enjoyable when you follow the golden rule. Treat fellow posters with respect and courtesy and seek to add value by staying on topic.

Please keep the following guidelines in mind as you engage with Commerce on Facebook.

• Maintain private or confidential information. Please do not provide any of your specific account details or other personal information. For service related questions or concerns please call, 1-800-453-2265 or visit one of our branches.

• Stay on topic – please don’t solicit or advertise. We invite you to share your thoughts as they relate to the topic of the post or the purpose of our page. Posts focused on selling a product or service, or posted just to drive traffic to a particular website for personal, political, or monetary gain will be removed.

• Be respectful. If you disagree with the content, we’d like to hear from you, but abusive, unproductive, offensive, or unlawful comments and rants will be removed.

• Keep it clean. Please refrain from using obscenities, pornography, illegal or otherwise harmful or offensive content in posts, images, or private messages. Posts that include any of this content will be removed.

• Comments on threatened or actual litigation. Please do not comment on threatened or actual litigation, or disputes between you and any other person or entity. If you have concerns about an issue and would like to provide feedback, or would like follow-up from us, please e-mail us at [email protected]


• Commerce Bank employees. Please disclose your employment with Commerce Bank to ensure the community is aware of any biases you may have. We welcome team member engagement but do not endorse those posts that are not from authorized social media representative.

• Protect your identity. Protecting your privacy is important to us! To ensure the security of your personal and financial information, please do not post personal information and do not share any information that can be used to obtain access to your financial information (i.e. Social Security Number, online banking password or user ID or debit/credit card number). Please know if you do post account, confidential or otherwise sensitive information to the Commerce page that our community moderator will remove it for privacy purposes. We’re looking out for you and the security of your personal and financial information.

• Be reasonable & kind. We ask that you to avoid using this Facebook page as a means to vent your frustrations, rant or otherwise post in disruptive ways. If you have an issue with Commerce Bank or one of our products or services, please let us know by e-mailing us at [email protected] and give us a chance to make it right.


• Disclaimers. Facebook is a third party website not affiliated with Commerce Bank. Commerce is not responsible for the privacy or security policies at this site or other third party sites that may be linked to from within it.

We reserve the right to remove any post(s) at our discretion that we believe violate these guidelines and to temporarily or permanently hide posts from any individual who repeatedly violates these guidelines.

Hours of moderation:

Moderation of the Commerce Bank Facebook page will take place between the hours of 8 a.m. and 5 p.m. (CT) Monday through Friday, with the exception of the following holidays observed by Commerce Bank:

• New Year’s Day
• Martin Luther King Jr. Day
• Presidents’ Day
• Memorial Day
• Independence Day
• Labor Day
• Columbus Day
• Veteran’s Day
• Thanksgiving Day
• Christmas Day

For matters requiring more immediate assistance, please contact us at 1-800-453-2265 Monday through Friday from 7:30 a.m.-10:00 p.m. and Saturday and Sunday from 7:30 a.m.-4:00 p.m. Please do not use Facebook to request financial or securities transactions.

You participate at your own risk on Facebook. All content may be monitored. You are responsible for any and all post(s) under your username.

Use the information provided on this site at your own risk. To ensure the authenticity of the comments and protect the opinions of members, we cannot take responsibility for the content or opinions posted on the Commerce Bank wall by users.

For an explanation of how we manage customer information, please read our Privacy Statement. You can also learn how Commerce protects your personal information at the Security Center.