Citibeats

Citibeats is an artificial intelligence platform that searches and analyzes large amounts of text provided by citizens. Citibeats makes sense of this data and identifies social facts and trends that are useful for companies and institutions. The platform is able to interpret the needs and opinions of users by flexibly adapting to the context in which they are expressed, the needs of the language, the data source and the structure of the text. The tool is very easy to implement and customize and allows for quick and efficient action because it monitors information in real time, in changing environments, on a large scale. The Citibeats algorithm combines Natural Language Processing and Machine Learning technology to filter relevant content, classify user opinions and information into categories, and to extract insights and patterns automatically. This technology is able to predict the real impact of any decision or action taken more accurately. Citibeats has been recognized internationally with prestigious awards such as the United Nations World Summit Awards and COGx for the best Artificial Intelligence for public services.