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| Apr 23, 2025 | The Regulatory Tightrope: Balancing Innovation and Oversight in the Digital Age | In the rapidly evolving landscape of technology and finance, regulation is a double-edged sword. On one side, it protects consumers and ensures fair play. On the other, it can stifle innovation and slow progress. Recent developments in the ... |
| Apr 18, 2025 | Chargebacks911 CEO Expresses Concern Over Regulatory Shift in the US and UK, Claims It May “Stifle” Innovation | Listen to this article
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Regulation is a hot topic in the US and UK, with massive changes over recent months, but what effect will this have on consumers. Monica Eaton, Founder and CEO of Chargebacks911, explores Tr... |
| Jan 10, 2025 | What the FTC's 'Click-to-Cancel' Rule Means for Merchants Subscriptions are easy to start but often difficult to cancel, leading frustrated consumers to seek chargebacks due to confusing cancellation policies. The FTC's new "click-to-cancel" rule mandates that cancellation must be as strai... | Initiating a subscription is easy. Visit a merchant's site, click a few buttons, and now you're enrolled.
Perhaps that's why subscriptions are so popular. New data shows that Americans subscribe to an average of 4.5 services and spend $924 ... |
| Jan 8, 2025 | There is a Rapid Increase in Fraud in the APAC Region. What's the Solution? Fraud in online transactions is rising in the Asia-Pacific region, posing challenges for merchants through increased identity fraud, chargebacks and revenue losses. However, AI tools and proactive strategies can help det ... | Digital fraud is nothing new; it's been a problem since the early days of the internet. The problem has historically been focused on markets like North America and Europe. That may be changing, though.
A recently released report from transa... |
| Nov 8, 2024 | The Ripple Effect of Chargebacks: How Cardholder Misconduct is Reshaping the Payment Landscape | In the world of commerce, every transaction is a thread in a vast tapestry. But when cardholder misconduct frays those threads, the entire fabric of the marketplace is at risk. Recent data reveals a troubling trend: chargebacks, particularl... |
| Nov 4, 2024 | How Cardholder Misconduct is Driving Up Costs for Consumers and Leading to Poorer Customer Experience New data suggests that cardholder misconduct is on the rise, and it's worrying for both merchants and consumers. | The recently published 2024 Chargeback Field Report surveyed nearly 300 retailers, from small businesses to enterprise merchants, about their experiences with payment disputes, also known as chargebacks.
Merchants face significant costs due... |
| May 15, 2024 | American Banker announces finalists for 2024's Most Influential Women in Fintech award, celebrating female founders and thought leaders in financial technology | American Banker's MOST INFLUENTIAL WOMEN IN FINTECH 2024
The 20 finalists will be celebrated during a dedicated recognition dinner at the DIGITAL BANKING conference in Florida this June, where one top winner will be named
NEW YORK, May 15, ... |
| Feb 22, 2024 | Chargebacks911, Banyan partnership brings enhanced receipt data, chargeback insights to help merchants grow | Data from both companies will help merchants avoid post-transaction fraud, enrich item-level receipt data, and create personalized experiences for consumers
At Chargebacks911, we’re thrilled for this partnership because it emphasizes a core... |
| Jan 14, 2024 | Chargeback Management and Prevention Firm Chargebacks911 Releases Findings of Cardholder Dispute Index | Chargebacks911, an international chargeback management and prevention company, released the highly-anticipated findings of its 2024 Cardholder Dispute Index.
This comprehensive research study compiles insights “from more than 4,000 consumer... |
| Aug 7, 2023 | Payments Expert Warns Recession-Wary Merchants to Prepare for Rise in Friendly Fraud Chargebacks | Chargeback The economic downturn currently impacting consumers and retailers serves as a stark reminder that every dollar counts
TAMPA, Fla. (PRWEB) August 07, 2023
The Federal Reserve Bank of New York is predicting a 67% chance of a recess... |
| Jul 17, 2023 | The Credit Card Lifecycle: Behind the Scenes of a Single Transaction | Credit Card Lifecycle By adhering to financial regulations and industry security standards, proactive planning, and adopting proper risk detection and mitigation strategies, merchants can prevent revenue losses from avoidable chargebacks, f... |
| Jun 22, 2023 | Chargebacks911 Appoints Bill Oglesby as VP of Partnerships | His extensive experience and remarkable track record in cultivating strategic alliances will undoubtedly drive our partnerships to new heights and deliver unparalleled value to our clients. We look forward to the innovative ideas and initia... |
| Jun 13, 2023 | What Rights Do Merchants Have When Dealing With Chargebacks? | Merchants are at a distinct disadvantage in the chargeback dispute process, assumed guilty until proven innocent, leading to billions of dollars in losses for online retailers each year, which means merchants need protection from fraud as m... |
| Jun 6, 2023 | Bank of America and Apple executives join Chargebacks911 to drive rapid expansion | As chairman, Guy will help steer our strategic vision and global expansion efforts, and Eric is set to make his mark across the business with his hands-on experience and Go-To-Market prowess. I look forward to this next phase in our journey... |
| May 30, 2023 | 2023 Chargeback Field Report: Friendly Fraud, First-Party Misuse Skyrockets to Pandemic Levels, Industry Survey Reveals | Most customers are unaware of what goes on behind the scenes when a chargeback is filed and I’m sure they would be surprised to know that merchants pay on average around $3.60 for every dollar lost to a fraudulent or illegitimate chargeback... |
| May 16, 2023 | The Ethical Dilemmas of Fintech Breed Distrust; Top 3 Challenges | Trust is earned, and fostering public trust in any business venture must be built on a foundation of integrity and a sincere commitment to the best interests of your clients and the community at large
TAMPA, Fla. (PRWEB) May 16, 2023
Financ... |
| May 8, 2023 | The 411 on How Contesting Chargebacks Protects Consumers’ Rights and Safeguards the Industry | Make it easier for customers to reach out to your business by providing contact information that is easily visible to your customers. Provide personal and exceptional customer service.
TAMPA BAY, Fla. (PRWEB) May 08, 2023
The U.S. has the d... |
| May 1, 2023 | Chargebacks911 Calls for Regulatory Discretion as Fintech Industry Expands | Lumping ALL companies that sell solutions supporting a financial service or process or have clients that are FinTech into one group is 'categorically' wrong. It is dangerous to the economy and, ultimately, consumers.
TAMPA BAY, Fla. (PRWEB)... |
| May 1, 2023 | Beyond Payments for High-Risk Industries | Today, most merchants looking to sell a product or service online can quickly get their payment system live with the help of a modern checkout platform. If the merchant works in a “high-risk” industry like games, sports betting, telehealth,... |
| Apr 25, 2023 | Monica Eaton Assumes CEO Title for Chargebacks911 | Monica Eaton Chargebacks911 is uniquely positioned with its people, products, and relationships, to drive innovation and transformative change – I couldn’t be more excited to lead us into this next phase of growth
TAMPA BAY, Fla. (PRWEB) Ap... |
| Apr 24, 2023 | The 411 on FTC’s ‘Click To Cancel’ Rule Proposal | With the rise of banking apps and digital communication platforms, innovative technology has forever shifted the behavior and expectations of consumers. The drive to digitization requires experiences to be safe and secure, but also faster, ... |
| Apr 24, 2023 | Monica Eaton Assumes CEO Title at Chargebacks911 | Monica Eaton Chargebacks911 is uniquely positioned with its people, products, and relationships, to drive innovation and transformative change – I couldn’t be more excited to lead us into this next phase of growth
TAMPA BAY, Fla. (PRWEB) Ap... |
| Apr 20, 2023 | False Profits: The Chargeback Lessons Learned by Businesses This Tax Season | It’s important to know how to report chargebacks to the IRS to keep your company’s books accurate, as well as best practices to prevent these chargebacks from being filed in the first place
TAMPA, Fla. (PRWEB) April 20, 2023
For transaction... |
| Apr 18, 2023 | Q1 Retail Reports Signal Consumer Behavior Changes | Success doesn't happen by chance. Chargebacks911 examined the data and worked with merchants to develop innovative technologies that leverage emerging consumer trends
TAMPA BAY, Fla. (PRWEB) April 18, 2023
Consumers spent $211.7 billion onl... |
| Mar 15, 2023 | Gambling Scams: Beware the Ides of March Madness | Once your money has been deposited into a bogus account, the scammers don’t just take the money and run. They wait to see what happens with the bet itself, to see if they can scam you further
TAMPA, Fla. (PRWEB) March 15, 2023
The first rou... |
| Mar 6, 2023 | Inspiring Girls to Enter STEM Begins in Elementary and Middle School | There are stumbling blocks to progress that must be addressed if women are to earn the opportunities to provide the depth of diverse aptitudes and management strengths that equate to the success of all businesses in science, technology, eng... |
| Feb 20, 2023 | Crypto Commerce in Desperate Need of Chargebacks and Other Consumer Protections | In order for a payment method between a buyer and seller to scale and grow, the buyer must have some level of security and consumer protection.
TAMPA BAY, Fla. (PRWEB) February 20, 2023
On the first business day of the new year, the Federal... |
| Feb 20, 2023 | The Great Breakup: How Corporate America can ‘Make Up’ With Wronged Female Leaders | You can’t make real change without challenging the status quo, and companies need to make valiant efforts to recognize and emphasize the advantage of a diversified team, including female leaders.
TAMPA BAY, Fla. (PRWEB) February 20, 2023
An... |
| Jan 30, 2023 | 2022 Holiday eCommerce Shopping Exceeded Expectations — So Will Chargebacks | When businesses stretch their marketing budget or payment options too far during the holiday season, they fail to allocate any spending toward the annual spike in chargebacks merchants face in the first quarter of the year — many of which m... |
| Dec 20, 2022 | Payment Dispute Loophole Evolves into 2nd Party Friendly Fraud | To proactively identify friendly fraud attempts, merchants need a process for providing real-time feedback to financial institutions
TAMPA BAY, Fla. (PRWEB) December 20, 2022
Driven by the COVID-19 pandemic, U.S. eCommerce sales increased b... |
| Nov 28, 2022 | Potential Chargeback Impact Ricochets on News of CFPB Being Ruled Unconstitutional | Without loosening the choke on financial institutions, innovation is stifled, and the only way to improve the current landscape - consumer protection systems included - is by permitting the unbiased freedom for financial institutions to evo... |
| Oct 5, 2022 | The Durbin Amendment Will Imperil Security And Innovation In The Credit Card Market | The usual Congressional lame duck session entails passing a budget, extending a few expiring tax provisions, and a wholesale attempt by the party in power to attach various amendments to these vehicles to advance their agenda before a new C... |
| Sep 30, 2022 | Keep your payment service provider close, and your fraud prevention partners closer | The payments ecosystem is increasingly dynamic and so too is the fraud landscape that threatens it. The UK is the second-largest country for online transactions in 2022; this is set to continue, despite ongoing global supply chain issues an... |
| Sep 19, 2022 | Finding a Balance Between Fraud Prevention and the Customer Experience | Source: Pexels
There is no doubt that customer experience is the pillar of any successful business. Prioritizing a customer-centric journey can boost revenue by 1.7X, increase customer lifetime value by 2.3X, and lead to higher customer ret... |
| Jul 30, 2022 | Worldpay from FIS Extends Partnership with Chargebacks911 | Financial technology provider Worldpay from FIS is extending its partnership with dispute technology provider, Chargebacks911, by launching “an enhanced range of Disputes Deflector products.”
These products will “provide merchants with a br... |
| Jan 7, 2022 | Successful Chargeback Management Starts with Fraud Prevention | Failing to prevent criminal fraud makes it harder to address other threat sources that can potentially cause chargebacks.
If you’ve operated in the eCommerce space for any significant length of time, you’re probably familiar with credit car... |
| Dec 3, 2021 | What Businesses Need To Know About The FTC Statement On Subscriptions | Monica Eaton-Cardone is the co-founder and COO of Chargebacks911. She has over 15 years of experience in e-commerce, payments and finance. |
| Nov 16, 2021 | Justt emerges from stealth with $70M to fight chargeback fraud with AI | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
Justt, a company developing an AI-powered platfor... |
| Nov 16, 2021 | Justt emerges from stealth with $70M to fight chargeback fraud with AI | Justt, a company developing an AI-powered platform to fight fraudulent chargebacks, today emerged from stealth with $70 million raised across three funding rounds, including a series B led by Oak HC/FT and two previously unannounced rounds ... |
| Nov 3, 2021 | Breaking Down Return Fraud and Ways To Prevent It | Breaking Down Return Fraud and Ways To Prevent It
Businesses in the retail industry face tremendous pressure to satisfy their customer's needs and provide flexibility in the purchasing process. Unfortunately, their efforts to do so make the... |
| Sep 8, 2021 | Dispute Tech Specialist Chargebacks911 Appoints Brad Dillahunty as EVP | Dispute tech specialist, Chargebacks911, reveals that it has appointed technology management professional, Brad Dillahunty, as EVP and Chief Product Officer at Chargebacks911 and sister brand Fi911.
Brad will be responsible for driving the ... |
| May 11, 2021 | Intellicheck : How Companies Can Prevent Fraud in Online Gaming | Types of fraud
Unfortunately, the Computer Fraud and Abuse Act (CFAA) enacted in the US in 1986 currently does not address all forms of online fraud. The CFAA is also limited to the US in scope, allowing criminal rings distributed across mu... |
| Jan 6, 2021 | Digital Channels Present Opportunities (And Risks) For The Restaurant Industry | Monica Eaton-Cardone is the Co-Founder and COO of Chargebacks911. She has over 15 years of experience in eCommerce, payments and finance. |
| Dec 31, 2020 | Here Are 3 Ways You Can Use Negative Feedback To Improve Your Career | Constructive feedback is a significant part of career growth.getty |
| May 12, 2020 | Remote Team Morale Is About To Plummet, Here’s What Leaders Must Do | As the coronavirus lockdown continues – and with a slow return to normal likely – leaders need to be ... [+] prepared for drops in remote team morale.Boston Globe via Getty Images |
| Jan 14, 2019 | What to Watch: Retail’s FashTech Providers | Big show, bigger ideas. Innovation moves at a blistering pace, and as such, there’s not a moment to waste during NRF’s Big Show 2019 at the Jacob K. Javits Convention Center in Manhattan where retailers, brands, solution providers and indus... |
| May 7, 2018 | With Influx of Online Sales, Cases of Online Fraud Boom | As the frequency of online shopping continues to swell, so do the cases of online fraud. According to the U.S. Census Bureau, e-commerce sales increased 16 percent year-over-year, but that influx of e-commerce shopping necessitates that mer... |
| Apr 22, 2018 | No token effort: Blockchain can make esports more transparent | Did you miss a session from GamesBeat Summit 2022? All sessions are available to stream now. Learn more.
Over the last few years, both esports and blockchain-powered applications have gone a long way toward entering the mainstream. Esports ... |
| Jan 30, 2018 | Why blockchain is the real star of the cryptocurrency boom | Bitcoin remains one of the hottest financial topics of the last several years. The digital currency grew from less than $1,000 per coin at the start of 2017, to nearly $20,000 by the end of the year.
The buzz around Bitcoin continues to gro... |
| Jun 17, 2017 | The good, the bad, and the ugly of chatbots | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
It’s amazing how rapidly the world of technology ... |
| Nov 4, 2015 | The 25 Best Small-Company Cultures in 2015 | November 4, 2015 5 min read
From startups to growing businesses and established companies, having a high-performance company culture helps drive a mission, achieve goals, provides support and creates the foundation for employee growth. It p... |
| With Influx of Online Sales, Cases of Online Fraud Boom | As the frequency of online shopping continues to swell, so do the cases of online fraud. According to the U.S. Census Bureau, e-commerce sales increased 16 percent year-over-year, but that influx of e-commerce shopping necessitates that mer... |
| Could agentic AI risk more chargebacks for ecommerce businesses? | The purpose of agentic AI is to act like a personal shopping assistant that helps users automatically find deals, recommend products, and even shop on their behalf.
However, it’s the latter that is seriously raising the risk chargebacks for... |
| What to Watch: Retail’s FashTech Providers | Big show, bigger ideas. Innovation moves at a blistering pace, and as such, there’s not a moment to waste during NRF’s Big Show 2019 at the Jacob K. Javits Convention Center in Manhattan where retailers, brands, solution providers and indus... |
