Caplena is a customer feedback tool that uses augmented intelligence to help market researchers, CX professionals, and consultants uncover deep insights from their open-ended text.
Caplena’s story began when co-founders, Maurice and Pascal, realized that most market research firms that handle customer feedback face the same issue: Too many open ends and not enough time to accurately analyze them.
Since its inception in the Spring of 2018, Caplena has analyzed over 50 million responses, with 120 new projects added each week. Today Caplena is the text analytics tool of choice for over 100 companies in more than 15 countries, boasting customers such as Swisscom, eBay, DHL, Coop, and Joyn.
Employees: 11-50
Founded date: 2017
Investors 4
| Date | Name | Website |
| - | Venture Ki... | venturekic... |
| - | COREangels... | coreangels... |
| - | VentureLab | venturelab... |
| 03.03.2023 | SICTIC | sictic.ch |
Mentions in press and media 2
| Date | Title | Description | Source |
| 01.04.2022 | SaaS startup Caplena raises 7-figure seed round | Founded by Maurice Gonzenbach and Pascal de Buren, ETH Zurich spinoff Caplena uses AI to drastical... | startuptic... |
| 03.09.2019 | Deutscher Preis für Schweizer KI-Startup | Marktforscher schätzen offene Fragen und Antworten, weil sie in der Regel viel ergiebiger sind als... | startuptic... |