We are all about Voice data.
Our mission is to unlock every conversation and add Voice into the Enterprise data mix.
Our speech experts bring together Natural Language Processing and Artificial Intelligence to create the best-of-breed speech analytics eco system in the market. Using this environment to harness the power of voice data, we are helping organizations find answers to some of their biggest challenges, delivering insights that directly impact customer experience, business performance and compliance.
Call Journey is part of the TMA Group of Companies. We are proudly Australian-born technology firm, with operations across North America, Asia Pacific, and Europe.
Our mission is to unlock every conversation and add Voice into the Enterprise data mix.
Our speech experts bring together Natural Language Processing and Artificial Intelligence to create the best-of-breed speech analytics eco system in the market. Using this environment to harness the power of voice data, we are helping organizations find answers to some of their biggest challenges, delivering insights that directly impact customer experience, business performance and compliance.
Call Journey is part of the TMA Group of Companies. We are proudly Australian-born technology firm, with operations across North America, Asia Pacific, and Europe.
Location: Australia, Victoria, Melbourne
Employees: 501-1000
Founded date: 2009
Investors 1
| Date | Name | Website |
| - | Innovation... | innovation... |
Mentions in press and media 5
| Date | Title | Description |
| 02.12.2023 | Call Journey CI Unveils Cutting-Edge Voice of the Customer Software Revolutionizing Customer Insights | Users can expect a comprehensive, near-real-time understanding of contact drivers, customer sentiment, satisfaction, and preferences with Call Journey CI advanced technology. Call Journey CI, a leader in deriving customer experience insight... |
| 08.08.2022 | Call Journey joins over 2,000 CEOs and Organisations in unprecedented commitment to advance Diversity and Inclusion in the Workplace | "...through our internal focus on empowering our employees, we have developed a technology that helps companies create healthier, more psychologically safe cultures, and increase retention, productivity, and engagement as a result – Wo... |
| 29.06.2022 | Call Journey announces new employee experience analytics tool, Worklife Hero | “We are proud to be able to leverage our vast experience in helping organisations understand the true lived experience of their customers, to now helping them understand the true lived experience of their employees,” said Paul Humphrey, Cal... |
| 02.06.2022 | Call Journey announces technology expansion with advanced Customer Interaction Scoring and Triage capabilities | “Our aim is the make our customers’ lives easier”, said Paul Humphrey, Call Journey CEO. “By using AI to do much of the heavy lifting, our customers are able to spend more time on the things that drive value, like coaching.” INGLEWOOD, Cali... |
| 05.04.2022 | Call Journey announces technology expansion with text-based analytics, takes conversation analytics to new heights | “With many organisations adopting more digital channels, it’s only natural that we offer analytical solutions and value across all customer conversations," said Paul Humphrey, Call Journey Co-Founder and CEO. NEW SOUTH WALES, Australia... |