Why Call Criteria ?
Who doesn’t need or want a third party organization bragging about their quality?
Call Criteria was founded by a group of call center industry leaders who were interested in making call center quality assurance, using human quality analysts, practical and cost-effective. Nothing can compare to the human ear in determining key behaviors that influence sales, service, and compliance like a real person listening to a call.
With millions of minutes reviewed, and years of experience scoring calls, Call Criteria has the experience, knowledge, and ingenuity to help you understand the details of what is happening in those interactions between your agents and your customers. We will help you, develop your team to ensure the integrity of sales interactions, to mitigate the risk and exposure to regulatory compliance, and give you the power to change agent behaviors.
Who doesn’t need or want a third party organization bragging about their quality?
Call Criteria was founded by a group of call center industry leaders who were interested in making call center quality assurance, using human quality analysts, practical and cost-effective. Nothing can compare to the human ear in determining key behaviors that influence sales, service, and compliance like a real person listening to a call.
With millions of minutes reviewed, and years of experience scoring calls, Call Criteria has the experience, knowledge, and ingenuity to help you understand the details of what is happening in those interactions between your agents and your customers. We will help you, develop your team to ensure the integrity of sales interactions, to mitigate the risk and exposure to regulatory compliance, and give you the power to change agent behaviors.
Location: United States, California, Los Angeles
Employees: 51-200
Phone: +1 866-903-9540
Mentions in press and media 4
| Date | Title | Description |
| 11.08.2025 | Capacity Raises $92M to Advance AI Platform for Contact Centers | Capacity, the AI-powered support automation platform for Contact Centers, has announced more than $92 million in investments to fuel its expansion. Additionally, the support automation platform is accelerating its leadership in Contact Cent... |
| 09.08.2025 | Capacity Secures $92M to Dominate AI Support Automation | Capacity, a St. Louis AI leader, secured $92M in new funding. This includes $50M from Chicago Atlantic and a $42.6M Series D round. The investment fuels product innovation, operational expansion, and strategic growth initiatives. Capacity a... |
| 08.08.2025 | Capacity: $92 Million Raised For AI-Based Support Automation Platform For Contact Centers | Capacity, an AI-based support automation platform for Contact Centers, has received over $92 million in investments to support its expansion. Investments include $50 million from Chicago Atlantic, a private markets investment firm, as well ... |
| 07.08.2025 | Capacity Receives $92M Investments | Capacity, a St.Louis, MO-based provider of an AI-powered support automation platform for Contact Centers, received a $92M investment. The new investments included $50M from Chicago Atlantic, and a Series D round closed at $42.6M. The compan... |