| Date | Title | Description |
| 28.04.2025 | Calabrio boosts contact centres with over 70 new AI features | - |
| 03.04.2025 | The Future of Customer Engagement: A Seamless Digital Experience | In the fast-paced world of customer engagement, businesses are racing to keep up with evolving consumer expectations. The landscape is shifting. Customers want flexibility, speed, and personalization. They expect to connect with brands on t... |
| 01.04.2025 | CRM Magazine Names Its Sixth Annual List of "Top 100" Vendors | CRM Magazine's Top 100
CRM magazine recognizes the top providers of customer relationship management technology for customer service, marketing, and sales.
NEW YORK, April 1, 2025 /PRNewswire-PRWeb/ -- CRM magazine has compiled its seventh ... |
| 07.02.2025 | Five9 Honors Outstanding Partner Performance with Global Partner Awards | Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced the winners of its 2024 Global Partner Awards, recognizing the achievements of its global ecosystem of channel partners, Systems Integrators (SIs), strategic all... |
| 06.02.2025 | Calabrio Appoints Carl Gillert as Chief Financial Officer to Drive Financial Strategy and Growth | https://www.calabrio.com/
Calabrio, the workforce performance company, today announced the appointment of Carl Gillert as Chief Financial Officer (CFO).
MINNEAPOLIS, Feb. 6, 2025 /PRNewswire/ -- Calabrio, the workforce performance company, ... |
| 09.12.2024 | The Future of Forensics and Connectivity: A New Era in Technology | In the rapidly evolving landscape of technology, two significant developments have emerged that promise to reshape the future of forensic science and mobile connectivity. The appointment of Tomas Taesler as Chief Product Officer at MSAB and... |
| 06.12.2024 | MSAB Announces the Appointment of Tomas Taesler as New Chief Product Officer (CPO) | MSAB Announces the Appointment of Tomas Taesler as New Chief Product Officer (CPO)
Fri, Dec 06, 2024 16:00 CET Report this content
MSAB, a global leader in forensic technology for mobile device extraction and analysis, today announces the a... |
| 09.10.2024 | Calabrio Receives Exemplary Rating in ISG's 2024 Agent Management Buyers Guide | https://www.calabrio.com/
Calabrio Recognized in ISG's Buyers Guide for Significant Contributions to Agent Management Technology, Evaluated Across Contact Center Basic, Advanced, and Agent Management Categories
MINNEAPOLIS, Oct. 9, 2024 /PR... |
| 24.09.2024 | Calabrio and Datadobi: Shaping the Future of Customer Experience and Data Management | In the fast-paced world of technology, innovation is the lifeblood that keeps companies thriving. Two recent events spotlight this truth: Calabrio's C3 2024 conference and Datadobi's recognition of Denise Natali. Both illustrate how compani... |
| 19.09.2024 | Calabrio Unveils Latest Innovations at C3 2024: Transforming Customer Contact Centers for the Future | https://www.calabrio.com/
Highlights Include New Product Launches, Industry Insights and Customer Awards
MINNEAPOLIS, Sept. 19, 2024 /PRNewswire-PRWeb/ -- Calabrio, the workforce performance company, this week announced a series of groundbr... |
| 18.09.2024 | Group Elite Enhances EliteKeep for Secure and Compliant Contact Center Recording Archive Management | Where should I store my call recordings for long term retention?
Multi-platform contact center recordings must be strategically accessible to be AI ready, and EliteKeep from Group Elite reduces the cost of maintaining outdated systems by 40... |
| 16.09.2024 | Calabrio ONE Awards Recognize Customers Driving Contact Center Innovation | https://www.calabrio.com/
Winners Celebrated at 2024 Calabrio Customer Connect Event
LAS VEGAS, Sept. 16, 2024 /PRNewswire-PRWeb/ -- Calabrio, the workforce performance company, today announced the annual ONE award winners during Calabrio C... |
| 10.09.2024 | Calabrio Announces the Appointment of Robert Rivera as Chief Sales Officer | https://www.calabrio.com/
Calabrio's appointment of new Chief Sales Officer Rick Rivera and his role in accelerating the company's growth.
MINNEAPOLIS, Sept. 10, 2024 /PRNewswire-PRWeb/ -- Calabrio, the workforce performance company, today ... |
| 16.07.2024 | Calabrio is a G2 Contact Center Workforce Leader | calabrio.com
Calabrio Named a Leader in G2 The Grid® Report for Contact Center Workforce, Summer 2024
MINNEAPOLIS, July 16, 2024 /PRNewswire-PRWeb/ -- Calabrio, the workforce performance company, today announced it has been recognized as a ... |
| 08.07.2024 | CRM Magazine Names Its Sixth Annual List of "Top 100" Vendors | CRM magazine recognizes the top providers of customer relationship management technology for customer service, marketing, and sales.
MEDFORD, N.J., July 8, 2024 /PRNewswire-PRWeb/ -- CRM magazine has compiled its annual list of the "To... |
| 04.06.2024 | Calabrio Continues Public Sector Momentum with StateRAMP and TX-RAMP Certifications | Calabrio Continues Public Sector Momentum with StateRAMP and TX-RAMP Certifications
Announcement kicks off Customer Contact Week, June 3-6, 2024
LAS VEGAS, June 4, 2024 /PRNewswire-PRWeb/ -- Calabrio, the workforce performance company, anno... |
| 10.01.2024 | Calabrio acquires Wysdom to optimize human and virtual agent interactions | Calabrio acquires Wysdom to optimize human and virtual agent interactions
Calabrio is acquiring Wysdom, experts in AI and virtual agent performance solutions, to accelerate Calabrio’s strategy to help customers leverage AI and ML (Machine L... |
| 10.01.2024 | Calabrio Enhances Customer Experience With Wysdom AI Acquisition | Calabrio, announced their acquisition of Wysdom, the leading experts in AI (Artificial Intelligence) and virtual agent performance solutions. This acquisition will accelerate Calabrio’s strategy to help customers leverage AI and ML (Machine... |
| 19.12.2023 | Calabrio Opens Middle East Cloud with AI-powered Interaction Analytics | Calabrio, a longstanding leader in Workforce Management (WFM) solutions in the Middle East, marks a significant milestone in its commitment to the region by introducing AI-Powered Interaction Analytics on a public cloud infrastructure withi... |
| 22.09.2023 | New Calabrio Research: AI will Impact Customer Service Agents, But Not How We Anticipate | A global study of contact center leaders explores the role of artificial intelligence in activating the agent of the future
Calabrio, the workforce performance company, has released its annual analysis of the contact center market, the Stat... |
| 26.07.2023 | Ascensos Uses Calabrio ONE To Schedule and Empower 2,500 Agents and Save 375 Hours a Week | Significant resource planning efficiencies help European customer service outsourcer release valuable time back into customer care
Calabrio, the workforce performance company, has announced that Ascensos is using Calabrio ONE to schedule 2,... |
| 23.05.2023 | Calabrio Appoints New CTO to Spearhead True-Cloud AI Innovation | Calabrio, the workforce performance company, announced the appointment of Joel Martins as Chief Technology Officer (CTO), spearheading Calabrio ONE’s true-cloud Artificial Intelligence (AI) solutions and customer-centric innovation.
AiThori... |
| 03.04.2023 | Calabrio announces workforce management integration with Zoom | Calabrio announces workforce management integration with Zoom
Calabrio, the workforce performance company, is integrating its new workforce management (WFM) solution with Zoom’s omnichannel contact center platform.
“Zoom has seen tremendous... |
| 28.03.2023 | Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution | Cloud Contact Center Leaders Collaborate to Empower Agents and Elevate the Customer Experience
Calabrio, the workforce performance company, announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center plat... |
| 10.08.2022 | Vancouver tech layoffs, talent, and hiring companies | As the innovation economy comes under pressure, a number of local tech companies have been forced to lay off employees. Here we’re sharing details on who has let go of staff, how to reach newly-available tech talent, and which companies are... |
| 05.06.2022 | Salesforce Doubles Down On Its Talent Strategy To Build Professional Learning Communities | Tony Hguyen Salesforce |
| 26.10.2021 | Laid-off Restaurant Manager Uses Salesforce to Start Tech Career | Quick Take:
After the pandemic led to record unemployment, the U.S. now faces a labor shortage as many employees reconsider where and how they want to work. This phenomenon is known as the Great Resignation.
Salesforce provides anyone with ... |
| 09.04.2021 | CISCO SYSTEMS, INC.
Cisco : Digital Transformation for a Major Retailer Takes a Co-Selling Team | Competition in the retail food space became even fiercer when Amazon bought Whole Foods, catapulting the digital giant into 450 physical locations across the United States. This move put all grocery store chains on notice: Digitally transfo... |
| 24.03.2021 | Calabrio: Investing in a Homegrown Innovator to Build an International Next-Generation Leader | By John Park Mar 24, 2021
It's no secret that the ways in which businesses and customers interact has evolved rapidly over the past few years. In 2015, our technology private equity team developed a thesis that legacy infrastructure was not... |
| 07.12.2020 | Don’t Make Customer Service Agents Wait For Self Service Tools | Recently, I had the pleasure of both presenting at and listening in to several sessions at the recent Calabrio C3 Connect conference. That allowed me to immerse myself in the world of Workforce Engagement Management (WEM) and the contact ce... |
| 12.10.2020 | The Upside Of Change: A Bright Future Of Remote Work | President and CEO at Calabrio. |
| 14.11.2018 | Term Sheet — Wednesday, November 14 | SOFTBANK
Good morning Term Sheet readers. This is Lucinda filling in for Polina until Friday. Please send all deals to lucinda.shen@fortune.com.
Paid Content How can you protect what you can't see? From ExtraHop
That comes after Softbank co... |
| 13.11.2018 | KKR Invests in Calabrio | Calabrio, a leading provider of customer engagement and analytics software, today announced a follow-on investment from KKR to continue its rapid growth and shift to the cloud.
With this investment, Calabrio will continue its focus on provi... |
| 13.11.2018 | KKR Invests in Calabrio | Calabrio, a leading provider of customer engagement and analytics software, today announced a follow-on investment from KKR to continue its rapid growth and shift to the cloud.
With this investment, Calabrio will continue its focus on provi... |
| 13.11.2018 | Calabrio Receives Investment from KKR | Calabrio, a Minneapolis, MN-based provider of customer engagement and analytics software, received a follow-on investment from KKR.
The amount of the deal was not disclosed.
The company intends to use the funds to continue its focus on prov... |
| 14.03.2017 | Business 2020: A clear and connected vision for the future | According to Walker Information’s Customers 2020 Report, by the year 2020, customer experience will be the number one competitive differentiator for brands. With just three years to go, brands still have some work to do to get smarter about... |
| 04.10.2016 | Three areas every business can apply analytics to in order to avoid regulatory trouble | Every business leader understands the importance of regulatory compliance and is aware of how dire the consequences can be if an organization is found to be out of compliance. With stringent regulations enforcing compliance, such as HIPAA o... |
| 30.08.2016 | KKR to Acquire Calabrio | Calabrio, a leading provider of customer engagement and analytics software, and KKR, a leading global investment firm, announced today that they have entered into a definitive purchase agreement whereby KKR will acquire Calabrio. Financial ... |
| 30.08.2016 | KKR to Acquire Calabrio | Calabrio, a leading provider of customer engagement and analytics software, and KKR, a leading global investment firm, announced today that they have entered into a definitive purchase agreement whereby KKR will acquire Calabrio. Financial ... |
| 11.07.2016 | The data whisperer -- Why you need one, and why it's not your data scientist | Data scientists can do no wrong, at least in the eyes of the companies that are clamoring to hire them. Every company wants them so they can use data to better understand and predict customer behavior. It’s why Glassdoor named data scientis... |
