Increase conversions, deliver a world-class customer experience, and decrease ramp time with Balto’s Real-Time Guidance for contact centers.
Balto is the #1 Real-Time Guidance for contact centers. Powered by AI, Balto listens to both sides of a conversation and visually prompts agents with the best things to say, live on every call. Scale “perfect” to thousands of agents with the push of a button and get immediate insight into what’s working and what’s not.
Learn more about the #1 Real-Time Guidance platform at https://balto.ai.
Balto is the #1 Real-Time Guidance for contact centers. Powered by AI, Balto listens to both sides of a conversation and visually prompts agents with the best things to say, live on every call. Scale “perfect” to thousands of agents with the push of a button and get immediate insight into what’s working and what’s not.
Learn more about the #1 Real-Time Guidance platform at https://balto.ai.
Location: United States, Missouri, St. Louis
Employees: 51-200
Total raised: $48.8M
Founded date: 2017
Investors 1
| Date | Name | Website |
| - | Sandalphon... | sandalphon... |
Funding Rounds 3
| Date | Series | Amount | Investors |
| 21.08.2021 | Series B | $37.5M | - |
| 15.10.2020 | Series A | $10M | - |
| 24.10.2018 | Seed | $1.3M | OCA Ventur... |
Mentions in press and media 25
| Date | Title | Description |
| 03.04.2025 | The Future of Customer Engagement: A Seamless Digital Experience | In the fast-paced world of customer engagement, businesses are racing to keep up with evolving consumer expectations. The landscape is shifting. Customers want flexibility, speed, and personalization. They expect to connect with brands on t... |
| 01.04.2025 | CRM Magazine Names Its Sixth Annual List of "Top 100" Vendors | CRM Magazine's Top 100 CRM magazine recognizes the top providers of customer relationship management technology for customer service, marketing, and sales. NEW YORK, April 1, 2025 /PRNewswire-PRWeb/ -- CRM magazine has compiled its seventh ... |
| 05.12.2024 | Aragon Research Releases the 2025 Globe™ Report on AI Agent Platforms in the Intelligent Contact Center | Aragon Research Globe™ for AI Agent Platforms in the Intelligent Contact Center (ICC), 2025 The rise of AI Agent Platforms marks a significant shift in the contact center landscape. PALO ALTO, Calif., Dec. 5, 2024 /PRNewswire-PRWeb/ -- Arag... |
| 21.08.2024 | RingCentral Announces New AI-Powered Capabilities for RingCX | RingCentral, Inc. (NYSE: RNG), a leading provider of AI-driven cloud business communications, contact center, video and hybrid event solutions, today announced new innovations for its AI-powered contact center solution, RingCX™. These innov... |
| 07.08.2024 | 5 Things Call Center AI Can Do Today and What’s on the Way | Call center artificial intelligence is already helping contact and call centers in a wide range of areas, from agent performance and assistance to automation and the customer experience. 5 technologies enabled by call center AI today I’ve c... |
| 13.01.2023 | Daily AI Roundup: Biggest Machine Learning, Robotic And Automation Updates 13th January 2023 | This is our AI Daily Roundup today. We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in artificial intelligence (AI), Machine Learning, Robotic Process Automation, Fintech, and hu... |
| 12.01.2023 | Balto Launches Beacon, New Era of Agent Empowerment With Crowd-Sourced Call Recommendations | Balto, the leader in empowering agents with AI for better conversations, has launched the latest real-time capability to benefit agents with crowd-sourced and tested real-time recommendations: Beacon. Beacon is the latest innovation to capi... |
| 23.08.2021 | Fanatics kills a Topps SPAC deal | This is the web version of Term Sheet, a daily newsletter on the biggest deals and dealmakers. Sign up to get it delivered free to your inbox. Paid Content Change your marketer experience and unleash growth for your business From Optimizely... |
| 23.08.2021 | Fanatics kills a Topps SPAC deal | This is the web version of Term Sheet, a daily newsletter on the biggest deals and dealmakers. Sign up to get it delivered free to your inbox. Paid Content The Fortune 500—visualized From Qlik If nothing else, it’s proof why startups find v... |
| 21.08.2021 | Daily funding roundup - August 20th, 2021 | Balto landed $37M; Metabase secured $30M; Gross-Wen Technologies raised $6.5M DriveWealth: DriveWealth is a Chatham, N.J.-based brokerage infrastructure startup that enables companies to embed investing services like fractional trading with... |
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