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Increase conversions, deliver a world-class customer experience, and decrease ramp time with Balto’s Real-Time Guidance for contact centers.
Balto is the #1 Real-Time Guidance for contact centers. Powered by AI, Balto listens to both sides of a conversation and visually prompts agents with the best things to say, live on every call. Scale “perfect” to thousands of agents with the push of a button and get immediate insight into what’s working and what’s not.
Learn more about the #1 Real-Time Guidance platform at https://balto.ai.
Balto is the #1 Real-Time Guidance for contact centers. Powered by AI, Balto listens to both sides of a conversation and visually prompts agents with the best things to say, live on every call. Scale “perfect” to thousands of agents with the push of a button and get immediate insight into what’s working and what’s not.
Learn more about the #1 Real-Time Guidance platform at https://balto.ai.
Overview
Location
United States, Missouri, St. Louis
Employees
51-200
Total raised
$48.8M
Founded date
2017
Investors 1
| Date | Name | Website |
| Sign up to see | Sign up to see | Sign up to see |
Funding Rounds 3
| Date | Series | Amount | Investors |
| Sign up to see | Sign up to see | Sign up to see | Sign up to see |
| Oct 15, 2020 | Series A round | $10M | |
| Oct 24, 2018 | Seed round | $1.3M |
Mentions in press and media 27
| Date | Title | Description |
| Sign up to see | Sign up to see | Sign up to see |
| Apr 3, 2025 | The Future of Customer Engagement: A Seamless Digital Experience | In the fast-paced world of customer engagement, businesses are racing to keep up with evolving consumer expectations. The landscape is shifting. Customers want flexibility, speed, and personalization. They expect to connect with brands on t... |
| Apr 1, 2025 | CRM Magazine Names Its Sixth Annual List of "Top 100" Vendors | CRM Magazine's Top 100 CRM magazine recognizes the top providers of customer relationship management technology for customer service, marketing, and sales. NEW YORK, April 1, 2025 /PRNewswire-PRWeb/ -- CRM magazine has compiled its seventh ... |
| Dec 5, 2024 | Aragon Research Releases the 2025 Globe™ Report on AI Agent Platforms in the Intelligent Contact Center | Aragon Research Globe™ for AI Agent Platforms in the Intelligent Contact Center (ICC), 2025 The rise of AI Agent Platforms marks a significant shift in the contact center landscape. PALO ALTO, Calif., Dec. 5, 2024 /PRNewswire-PRWeb/ -- Arag... |
| Aug 21, 2024 | RingCentral Announces New AI-Powered Capabilities for RingCX | RingCentral, Inc. (NYSE: RNG), a leading provider of AI-driven cloud business communications, contact center, video and hybrid event solutions, today announced new innovations for its AI-powered contact center solution, RingCX™. These innov... |
| Aug 7, 2024 | 5 Things Call Center AI Can Do Today and What’s on the Way | Call center artificial intelligence is already helping contact and call centers in a wide range of areas, from agent performance and assistance to automation and the customer experience. 5 technologies enabled by call center AI today I’ve c... |
| Jul 1, 2024 | 7 Trends about Voice Cloning by Artur Kurasiński | The post was originally published in Polish on Artur’s LinkedIn profile. Artur kindly agreed that we repost what we think is of great value to our readers. Voice cloning can change our lives more than we think. Take a look 7 voice cloning t... |
| Jan 13, 2023 | Daily AI Roundup: Biggest Machine Learning, Robotic And Automation Updates 13th January 2023 | This is our AI Daily Roundup today. We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in artificial intelligence (AI), Machine Learning, Robotic Process Automation, Fintech, and hu... |
| Jan 12, 2023 | Balto Launches Beacon, New Era of Agent Empowerment With Crowd-Sourced Call Recommendations | Balto, the leader in empowering agents with AI for better conversations, has launched the latest real-time capability to benefit agents with crowd-sourced and tested real-time recommendations: Beacon. Beacon is the latest innovation to capi... |
| Aug 23, 2021 | Fanatics kills a Topps SPAC deal | This is the web version of Term Sheet, a daily newsletter on the biggest deals and dealmakers. Sign up to get it delivered free to your inbox. Paid Content Change your marketer experience and unleash growth for your business From Optimizely... |
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FAQ about Balto
When was Balto founded?
Balto was founded in 2017.
How much funding has Balto raised?
Balto has raised $48.8M in total across 3 funding rounds.
What funding rounds has Balto raised?
Parsers VC lists 3 funding rounds of Balto, among them a Series A round of $10M on Oct 15, 2020 and a seed round of $1.3M on Oct 24, 2018.
What has the press written about Balto?
Parsers VC has collected 27 articles mentioning Balto, among them “The Future of Customer Engagement: A Seamless Digital Experience” (Apr 3, 2025) and “CRM Magazine Names Its Sixth Annual List of "Top 100" Vendors” (Apr 1, 2025).
Is Balto still active?
Yes, Balto is active; its latest activity on Parsers VC dates from Apr 9, 2026.