Assembled aims to transform and elevate customer support. Our workforce management platform helps teams solve forecasting, scheduling, and analytics in order to provide great experiences for their customers. Our customers include some of the most innovative support teams in the world, including Stripe, GoFundMe, Harry’s, and Looker.
Forecasting
We automatically forecast support volume and translate it into the right staffing plan. In an environment where customers have many ways to get in touch—chat, email, phone, social media—it’s tricky and time-consuming to get this right.
Scheduling
We provide an intuitive team calendar that works across time zones and/or multiple specializations. For individuals to interact with their own calendar, we meet people where they already are by integrating with tools like Google Calendar and Slack.
Unified metrics
We make support schedules and metrics, like response times, visible across all levels. Many users have said that Assembled was the first place where everyone on the team shared a blueprint for success.
Location: United States, California, Palo Alto
Employees: 11-50
Total raised: $67.6M
Founded date: 2018
Investors 5
| Date | Name | Website |
| - | Emergence ... | emcap.com |
| 06.10.2020 | Y Combinat... | ycombinato... |
| - | Basis Set ... | basisset.v... |
| - | SignalFire | signalfire... |
| - | Basis Set ... | basisset.c... |
Funding Rounds 2
| Date | Series | Amount | Investors |
| 27.05.2022 | - | $51M | Emergence ... |
| 12.03.2021 | - | $16.6M | - |
Mentions in press and media 4
| Date | Title | Description | Source |
| 27.05.2022 | Tiger Global plans to raise a new fund for private investmen... | This is the web version of Term Sheet, a daily newsletter on the biggest deals and dealmakers. Sign ... | fortune.co... |
| 26.05.2022 | Customer support management platform Assembled lands $51M | Assembled, which bills itself as a workforce management platform for customer support teams, today a... | techcrunch... |
| 12.03.2021 | Assembled, an operating system for support teams, raises $16... | From the point of view of a consumer, customer service sometimes feels like a monolith, but behind t... | techcrunch... |
| 11.03.2020 | Assembled raises $3.1M led by Stripe to build ‘the operating... | CRM software accounts for one-quarter of all enterprise IT spend. But ironically, while a lot of mon... | techcrunch... |