Improve customer experience and radically increase CX performance at the same time. This AI Native® software platform provides AI-driven predictions on what agents should and do throughout each interaction and increasingly automates routine tasks before, during, and after the conversation.
Employees: 201-500
Total raised: $305M
Founded date: 2014
Investors 8
Funding Rounds 2
| Date | Series | Amount | Investors |
| 19.05.2021 | Series C | $120M | - |
| 03.05.2020 | Series B | $185M | - |
Mentions in press and media 21
| Date | Title | Description |
| 05.03.2025 | ASAPP Appoints Priya Vijayarajendran as CEO | ASAPP, the leading provider of AI-powered contact center software, today appointed Priya Vijayarajendran to the position of CEO. As ASAPP’s former CTO and president of technology, Vijayarajendran brings three decades of AI and software lead... |
| 27.09.2024 | Techsommet Announces Virtual Event on Contact Center Automation & AI - Platinum Sponsor ASAPP | Techsommet ASAPP Esteemed Speakers, Panelists and Moderator of the event. Unlocking the Future of Contact Centers: Join Us on 30th September 2024 for Expert Insights and Cutting-Edge Solutions It is always a pleasure working with Techsommet... |
| 18.04.2024 | ASAPP unveils GenerativeAgent™ | ASAPP, the generative AI company for contact centers, today unveiled GenerativeAgent, a generative AI product designed to automate more than 90% of contact center interactions. GenerativeAgent can handle complex, free-form interactions that... |
| 10.05.2023 | ASAPP Launches Generative AI AutoAssist to Provide Real-Time Assistance for Contact Center Agents | Purpose-built generative AI for Customer Experience (CX) cuts new agent ramp time by 50% and reduces average call handle time by more than 10% ASAPP, the AI cloud company for contact centers, introduced AutoAssist, providing real-time assis... |
| 04.10.2021 | Unlocking The Transformational Value Of AI | AI value creation at the intersection of human-centered and machine-enabled design.Getty Images/iStockphoto |
| 11.09.2021 | New ASAPP Research Reveals Top 3 Reasons Why Contact Center Workers Have One of the Highest Turnover Rates in The Nation | ASAPP, Inc., the artificial intelligence (AI) research-driven company, published a new, first-of-its-kind report CX: The Human Factor. The report reveals the core challenges facing three million US contact center agents, an industry with on... |
| 10.09.2021 | New ASAPP Research Reveals Top 3 Reasons Why Contact Center Workers Have One of the Highest Turnover Rates in The Nation | |
| 10.09.2021 | Top 3 Reasons Why Contact Center Workers Have One of the Highest Turnover Rates in The Nation | Up to 1.2 million American Contact Center Agents Leave Their Job Each Year, Citing Lack of Training, Technology and Career Growth ASAPP, Inc., the artificial intelligence (AI) research-driven company, published a new, first-of-its-kind repo... |
| 16.06.2021 | ASAPP Included in Industry Report on How Conversation Intelligence Improves Revenue, Efficiency and Customer Experience (CX) at Scale | |
| 02.06.2021 | ASAPP named a 2021 Cool Vendor in CRM Customer Service and Support by Gartner |
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