Talkdesk

http://350.org/
Tags:CenterComputerDataHardwareInformationInternetReal TimeSoftware
The contact center for innovative enterprises Talkdesk is the world's leading browser-based call center software. Our out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing support costs. Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. No phones, hardware, coding or downloads required - all that is needed is a computer and Internet. With one click, Talkdesk integrates with Salesforce, Zendesk, Shopify, Olark and others to provide comprehensive information about customers. Using IVR, ACD and skills-based routing, callers are routed to the agent who is most qualified to meet their needs based on customizable data. Talkdesk then displays the caller's name, image, contact information, purchase history and contact history in the agent's browser in real-time. With real-time and historical reporting, call monitoring and call recording, teams can make data-driven decisions based on comprehensive information.
Member count: 501-1000
Total raised: $124M

Mentions in press and media 6

DateTitleDescriptionCategoryAuthorSource
02.12.2020Advertisin...2 2 Shares 4 Mins Read A n...--greenqueen...
23.09.2020Vote As If...1 1 Share 5 Mins Read By: ...--greenqueen...
17.03.2020Sustainabl...11 1 12 Shares 3 Mins Read ...--greenqueen...
18.09.2019Letters: M...Steven Haymes: Municipalizatio...-Daily Came...dailycamer...
16.02.2016Five Must-...6 Mins Read Ever since An Inc...--greenqueen...
25.09.2015The DeanBe...Erin Robinson Swink is a seaso...-Dean Takah...venturebea...