Capacity Secures $92M to Dominate AI Support Automation
August 9, 2025, 9:35 pm
Capacity, a St. Louis AI leader, secured $92M in new funding. This includes $50M from Chicago Atlantic and a $42.6M Series D round. The investment fuels product innovation, operational expansion, and strategic growth initiatives. Capacity acquired Call Criteria and Verbio Technologies, enhancing its voice AI, QA automation, and speech analytics capabilities. Serving over 20,000 companies, the platform boosts efficiency, reduces costs, and improves customer satisfaction. Capacity now reports profitability with $60M ARR, reinforcing its market leadership in AI-powered support solutions for Contact Centers and enterprise automation.
Capacity, a leader in AI-powered support automation, has secured substantial new investments. The St. Louis-based firm announced a $92 million funding infusion. This capital aims to accelerate its market dominance. It targets enhanced product innovation and expanded operational reach.
The funding round included a significant $50 million investment from Chicago Atlantic. Additionally, Capacity successfully closed its Series D round at $42.6 million. This Series D was oversubscribed, initially raising $26 million. These investments bring Capacity's total secured funding to over $155 million. This sum encompasses various equity, debt, and other investment rounds. TVC Capital and Toloka.vc also contributed to the Series D.
The new capital will drive aggressive growth. Capacity plans to intensify its product development efforts. It will expand its operational footprint. The strategy supports a compound startup model. This approach integrates acquired technologies with core offerings.
Capacity delivers a cutting-edge AI-powered support automation platform. It leverages practical and generative AI technologies. The platform efficiently deflects customer inquiries. It handles tickets, emails, and phone calls. This reduces the burden on live agents.
The company serves a vast client base. Over 20,000 companies across diverse industries utilize its platform. Capacity supports both external customer interactions and internal employee enablement. Its versatile platform extends support across numerous communication channels. These include web, SMS, email, voice, social media, Slack, MS Teams, and various helpdesks.
Capacity's expertise spans critical areas. It excels in knowledge management. It specializes in Contact Center automation. These foundational strengths provide a robust framework for its AI solutions.
A key part of Capacity's expansion involves strategic acquisitions. The company recently integrated Call Criteria. It also acquired Verbio Technologies. These acquisitions significantly bolster Capacity's platform capabilities.
Call Criteria provides advanced QA automation tools. These tools analyze contact center interactions. They use speech analytics and generative AI for deep insights. Businesses leverage Call Criteria to identify coaching opportunities. It helps improve compliance standards. It also enhances overall agent performance.
Verbio Technologies, based in Barcelona, Spain, further strengthens Capacity's voice AI. Verbio supplies Intelligent Voice Virtual Agents. These agents manage customer engagement. They handle complex interactions. They resolve issues autonomously. This significantly decreases reliance on live agents. It boosts operational efficiency.
The integration of Call Criteria and Verbio Technologies creates a comprehensive solution. These acquisitions enhance Capacity’s capabilities in several critical areas. They solidify its expertise in voice AI. They boost its quality assurance (QA) automation. They also deepen its speech analytics offerings. This integrated technology provides organizations with end-to-end support solutions.
Capacity's AI automation platform delivers tangible benefits to businesses. It helps companies increase revenue streams. It achieves substantial cost reductions. It dramatically enhances customer satisfaction levels. The platform offers faster, more personalized, and fully automated support experiences. It optimizes contact center operations.
The company, founded in 2017, is led by CEO David Karandish. Capacity has demonstrated impressive growth. It reported strong performance in 2025. The company now claims profitability. It boasts $60 million in annual recurring revenue (ARR). This financial health underscores its robust business model.
The market for AI-powered support is expanding rapidly. Businesses increasingly seek efficient digital transformation. They demand solutions that streamline customer service. Capacity's platform meets these urgent needs. Its comprehensive suite of tools offers a competitive edge.
Capacity is positioned as a market leader. Its integrated platform combines diverse AI technologies. It merges knowledge management with advanced automation. This creates a powerful offering for enterprises. The future of customer experience relies on such innovation. Capacity stands ready to lead this evolution. Its strategic investments and acquisitions reinforce its commitment. The company is driving the next generation of automated support.
Capacity, a leader in AI-powered support automation, has secured substantial new investments. The St. Louis-based firm announced a $92 million funding infusion. This capital aims to accelerate its market dominance. It targets enhanced product innovation and expanded operational reach.
The funding round included a significant $50 million investment from Chicago Atlantic. Additionally, Capacity successfully closed its Series D round at $42.6 million. This Series D was oversubscribed, initially raising $26 million. These investments bring Capacity's total secured funding to over $155 million. This sum encompasses various equity, debt, and other investment rounds. TVC Capital and Toloka.vc also contributed to the Series D.
The new capital will drive aggressive growth. Capacity plans to intensify its product development efforts. It will expand its operational footprint. The strategy supports a compound startup model. This approach integrates acquired technologies with core offerings.
Capacity delivers a cutting-edge AI-powered support automation platform. It leverages practical and generative AI technologies. The platform efficiently deflects customer inquiries. It handles tickets, emails, and phone calls. This reduces the burden on live agents.
The company serves a vast client base. Over 20,000 companies across diverse industries utilize its platform. Capacity supports both external customer interactions and internal employee enablement. Its versatile platform extends support across numerous communication channels. These include web, SMS, email, voice, social media, Slack, MS Teams, and various helpdesks.
Capacity's expertise spans critical areas. It excels in knowledge management. It specializes in Contact Center automation. These foundational strengths provide a robust framework for its AI solutions.
A key part of Capacity's expansion involves strategic acquisitions. The company recently integrated Call Criteria. It also acquired Verbio Technologies. These acquisitions significantly bolster Capacity's platform capabilities.
Call Criteria provides advanced QA automation tools. These tools analyze contact center interactions. They use speech analytics and generative AI for deep insights. Businesses leverage Call Criteria to identify coaching opportunities. It helps improve compliance standards. It also enhances overall agent performance.
Verbio Technologies, based in Barcelona, Spain, further strengthens Capacity's voice AI. Verbio supplies Intelligent Voice Virtual Agents. These agents manage customer engagement. They handle complex interactions. They resolve issues autonomously. This significantly decreases reliance on live agents. It boosts operational efficiency.
The integration of Call Criteria and Verbio Technologies creates a comprehensive solution. These acquisitions enhance Capacity’s capabilities in several critical areas. They solidify its expertise in voice AI. They boost its quality assurance (QA) automation. They also deepen its speech analytics offerings. This integrated technology provides organizations with end-to-end support solutions.
Capacity's AI automation platform delivers tangible benefits to businesses. It helps companies increase revenue streams. It achieves substantial cost reductions. It dramatically enhances customer satisfaction levels. The platform offers faster, more personalized, and fully automated support experiences. It optimizes contact center operations.
The company, founded in 2017, is led by CEO David Karandish. Capacity has demonstrated impressive growth. It reported strong performance in 2025. The company now claims profitability. It boasts $60 million in annual recurring revenue (ARR). This financial health underscores its robust business model.
The market for AI-powered support is expanding rapidly. Businesses increasingly seek efficient digital transformation. They demand solutions that streamline customer service. Capacity's platform meets these urgent needs. Its comprehensive suite of tools offers a competitive edge.
Capacity is positioned as a market leader. Its integrated platform combines diverse AI technologies. It merges knowledge management with advanced automation. This creates a powerful offering for enterprises. The future of customer experience relies on such innovation. Capacity stands ready to lead this evolution. Its strategic investments and acquisitions reinforce its commitment. The company is driving the next generation of automated support.