Kustomer Secures $30 Million to Propel AI-Native Customer Experience
August 8, 2025, 9:37 pm
Location: United States, California, Menlo Park
Employees: 11-50
Founded date: 1999
Kustomer secured $30 million in Series B funding. Norwest led the significant investment. This capital fuels Kustomer's AI-native customer service platform expansion. The technology revolutionizes enterprise customer experience. AI agents enhance human representative productivity over 30%. They autonomously resolve nearly 40% of customer inquiries across digital channels. The platform integrates real-time data and deep context. It acts as a system of action, not just record. Kustomer accelerates its AI roadmap. Global market expansion is also a key focus. The company aims to redefine scalable, intelligent customer support operations.
Kustomer, an innovator in AI-powered customer service, announced a substantial $30 million Series B funding round. Norwest led the investment. Battery Ventures, Redpoint Ventures, and Boldstart Ventures also provided continued support. This significant capital infusion propels Kustomer's advanced AI product roadmap. It accelerates platform development. The company scales rapidly to meet surging market demand.
Customer experience has undergone a dramatic shift. Expectations are high. Engagement now relies on digital-first interaction. Artificial intelligence fundamentally transforms how brands connect with their audience. Kustomer meets these evolving demands. It delivers a comprehensive, intelligent customer experience (CX) platform.
Traditional helpdesk solutions prove inadequate. They manage tickets, not deliver fluid experiences. These legacy systems struggle with cross-channel complexity. They lack personalization capabilities. Newer AI-first vendors offer slick chat interfaces. Yet, they often miss crucial customer data access. Their functionality depth is limited. Orchestration capabilities fall short for complex service operations.
Kustomer stands apart. Its platform operationalizes AI. It uses real-time data. It provides deep customer context. This foundation enables a true "system of action." It moves beyond mere record-keeping. The platform embeds AI into daily CX workflows. It directly reaches customers. This integration sets Kustomer apart in the market.
The company already launched two pivotal AI-native products. These include AI Agents for Reps and AI Agents for Customers. AI Agents for Reps function as intelligent copilots. They draft responses for human agents. They surface relevant data instantly. Manual busywork diminishes. Agent productivity surges by over 30%. This represents a significant efficiency gain.
AI Agents for Customers resolve inquiries autonomously. They handle up to 40% of customer questions. These interactions span various channels. They operate across chat, email, voice, and WhatsApp. These agents integrate deeply within the Kustomer platform. They work together via a shared, unified timeline. They execute within live workflows. Each interaction refines their performance. They become integral members of every support team.
The platform connects to backend systems. Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems integrate seamlessly. AI agents update records. They issue refunds. They trigger specific actions. They complete entire workflows without human intervention. Kustomer observes significant growth from these new products.
Delivering an exceptional agentic customer support experience requires robust infrastructure. Kustomer built the correct foundation for this new CX era. It offers a native system of action. Built-in AI workflows provide crucial support. Deep context memory enhances interactions. Enterprise-grade scalability ensures reliability. Kustomer aims to become the essential infrastructure layer for intelligent, orchestrated support at scale. Scott Beechuk, Partner at Norwest, joined Kustomer’s board of directors following the investment.
The new capital will expand Kustomer’s AI roadmap. It accelerates innovation. More brands will modernize their support operations confidently. Kustomer enhances core platform capabilities. It also improves tools for transparency and accountability. It enables flexible, personalized experiences. Brands maintain their unique standards.
Kustomer expands its international footprint. Localized support offerings are key. Regional go-to-market teams are forming. Tailored solutions address unique global customer needs. This strategic expansion broadens Kustomer’s market reach significantly.
Kustomer bolsters its executive leadership team. Anna Fisher was appointed Chief Marketing Officer. Fisher brings extensive experience. She led marketing teams at top SaaS companies. Her background includes Salesforce, Spiff, and ZoomInfo. At Salesforce, she oversaw marketing for critical cloud businesses. She launched new strategic offerings there. She joined Salesforce through its acquisition of Spiff. At Spiff, she scaled marketing across multiple growth stages. Earlier, she played a vital role in ZoomInfo’s rapid expansion. This included its successful IPO. As CMO, Fisher leads Kustomer’s global marketing strategy. She drives brand expansion. She accelerates Kustomer’s mission. Her focus: bringing AI-native CX to more enterprises worldwide.
Kustomer is poised for continued disruption. Its AI-native approach redefines customer service. The new funding fuels this transformation. Kustomer offers a clear path forward for businesses. They seek to elevate customer interactions. They aim to boost operational efficiency. The future of intelligent customer experience is here. Kustomer leads the way.
Kustomer, an innovator in AI-powered customer service, announced a substantial $30 million Series B funding round. Norwest led the investment. Battery Ventures, Redpoint Ventures, and Boldstart Ventures also provided continued support. This significant capital infusion propels Kustomer's advanced AI product roadmap. It accelerates platform development. The company scales rapidly to meet surging market demand.
Customer experience has undergone a dramatic shift. Expectations are high. Engagement now relies on digital-first interaction. Artificial intelligence fundamentally transforms how brands connect with their audience. Kustomer meets these evolving demands. It delivers a comprehensive, intelligent customer experience (CX) platform.
Traditional helpdesk solutions prove inadequate. They manage tickets, not deliver fluid experiences. These legacy systems struggle with cross-channel complexity. They lack personalization capabilities. Newer AI-first vendors offer slick chat interfaces. Yet, they often miss crucial customer data access. Their functionality depth is limited. Orchestration capabilities fall short for complex service operations.
Kustomer stands apart. Its platform operationalizes AI. It uses real-time data. It provides deep customer context. This foundation enables a true "system of action." It moves beyond mere record-keeping. The platform embeds AI into daily CX workflows. It directly reaches customers. This integration sets Kustomer apart in the market.
The company already launched two pivotal AI-native products. These include AI Agents for Reps and AI Agents for Customers. AI Agents for Reps function as intelligent copilots. They draft responses for human agents. They surface relevant data instantly. Manual busywork diminishes. Agent productivity surges by over 30%. This represents a significant efficiency gain.
AI Agents for Customers resolve inquiries autonomously. They handle up to 40% of customer questions. These interactions span various channels. They operate across chat, email, voice, and WhatsApp. These agents integrate deeply within the Kustomer platform. They work together via a shared, unified timeline. They execute within live workflows. Each interaction refines their performance. They become integral members of every support team.
The platform connects to backend systems. Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems integrate seamlessly. AI agents update records. They issue refunds. They trigger specific actions. They complete entire workflows without human intervention. Kustomer observes significant growth from these new products.
Delivering an exceptional agentic customer support experience requires robust infrastructure. Kustomer built the correct foundation for this new CX era. It offers a native system of action. Built-in AI workflows provide crucial support. Deep context memory enhances interactions. Enterprise-grade scalability ensures reliability. Kustomer aims to become the essential infrastructure layer for intelligent, orchestrated support at scale. Scott Beechuk, Partner at Norwest, joined Kustomer’s board of directors following the investment.
The new capital will expand Kustomer’s AI roadmap. It accelerates innovation. More brands will modernize their support operations confidently. Kustomer enhances core platform capabilities. It also improves tools for transparency and accountability. It enables flexible, personalized experiences. Brands maintain their unique standards.
Kustomer expands its international footprint. Localized support offerings are key. Regional go-to-market teams are forming. Tailored solutions address unique global customer needs. This strategic expansion broadens Kustomer’s market reach significantly.
Kustomer bolsters its executive leadership team. Anna Fisher was appointed Chief Marketing Officer. Fisher brings extensive experience. She led marketing teams at top SaaS companies. Her background includes Salesforce, Spiff, and ZoomInfo. At Salesforce, she oversaw marketing for critical cloud businesses. She launched new strategic offerings there. She joined Salesforce through its acquisition of Spiff. At Spiff, she scaled marketing across multiple growth stages. Earlier, she played a vital role in ZoomInfo’s rapid expansion. This included its successful IPO. As CMO, Fisher leads Kustomer’s global marketing strategy. She drives brand expansion. She accelerates Kustomer’s mission. Her focus: bringing AI-native CX to more enterprises worldwide.
Kustomer is poised for continued disruption. Its AI-native approach redefines customer service. The new funding fuels this transformation. Kustomer offers a clear path forward for businesses. They seek to elevate customer interactions. They aim to boost operational efficiency. The future of intelligent customer experience is here. Kustomer leads the way.