Navigating the New Norms of Hotel Etiquette: A Balancing Act Between Comfort and Courtesy
June 28, 2025, 3:55 am
Location: United States, Maryland, North Bethesda
Employees: 10001+
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In the world of hospitality, the line between comfort and etiquette is becoming increasingly blurred. Hotels aim to create a welcoming atmosphere, yet some guests take liberties that can disrupt the experience for others. A recent survey by Hotels.com sheds light on this growing concern, revealing that certain behaviors are deemed unacceptable by the majority of travelers.
Walking barefoot in public spaces tops the list, with a staggering 94% of respondents disapproving of this practice. Close behind are wearing hotel robes in the lobby (92%) and public displays of affection in the pool (86%). These findings highlight a tension between the desire for a home-like experience and the need for decorum in shared spaces.
Hotels are responding to these challenges with a mix of subtlety and directness. Many establishments prefer a gentle approach, encouraging guests to adhere to etiquette without heavy-handed enforcement. For instance, staff members might lower their voices, signaling to guests that a quieter atmosphere is preferred. This tactic can foster a sense of community and respect among guests.
However, not all hotels share the same philosophy. Some are more traditional, enforcing strict dress codes and behavior guidelines. At high-end retreats, showing up in pajamas or barefoot can be seen as disrespectful. These establishments often communicate their expectations through pre-arrival emails or during check-in, setting the tone for the stay.
Conversely, some hotels embrace a more modern interpretation of luxury. They welcome guests in pajamas at breakfast and allow pets in beds. The Maybourne Beverly Hills exemplifies this approach, prioritizing respect for the safety and privacy of all guests. This flexibility reflects a shift in the hospitality industry, where comfort often trumps formality.
Yet, the issue of inappropriate behavior extends beyond attire. Loud phone conversations and disruptive antics can mar the tranquility of a hotel environment. Staff members are trained to handle such situations delicately, often moving disturbances to private areas to avoid escalating tensions. The goal is to maintain a peaceful atmosphere while ensuring guests feel at home.
Interestingly, the survey also highlights a common annoyance: guests who hog pool chairs. Approximately 60% of respondents expressed disapproval of this behavior. In response, some hotels have implemented policies to curb chair hoarding. For example, Marriott’s Maui Ocean Club allows guests to reserve only one additional chair, while St. George Beach Hotel & Spa Resort allocates sunbeds upon arrival. These measures aim to create a fair and enjoyable experience for all.
The hospitality industry is at a crossroads. On one hand, there’s a push for a more relaxed, home-like environment. On the other, there’s a need to uphold standards that ensure all guests can enjoy their stay. This balancing act is crucial for maintaining a positive atmosphere.
As hotels navigate these challenges, they must remain vigilant. Training staff to handle disruptive behavior is essential. The goal is to de-escalate situations without alienating guests. After all, a hotel is a sanctuary, a place where people seek refuge from the chaos of everyday life.
The rise of social media has also influenced guest behavior. With platforms like Instagram, many travelers feel compelled to document their experiences, sometimes leading to over-the-top displays of affection or attention-seeking antics. Hotels must find ways to manage these behaviors while still allowing guests to express themselves.
Ultimately, the key to successful hospitality lies in communication. Clear guidelines and expectations can help guests understand what is acceptable. Hotels that foster a culture of respect and consideration will likely see higher satisfaction rates.
As the industry evolves, so too will the expectations of travelers. The challenge will be to adapt without losing the essence of hospitality. Creating a welcoming environment is paramount, but it must be balanced with the need for decorum.
In conclusion, the landscape of hotel etiquette is shifting. Guests are looking for comfort, but they must also be mindful of those around them. Hotels play a crucial role in guiding this behavior, setting the stage for a harmonious experience. As we move forward, the focus should be on fostering respect and understanding in shared spaces. After all, a little courtesy goes a long way in making every stay memorable.
Walking barefoot in public spaces tops the list, with a staggering 94% of respondents disapproving of this practice. Close behind are wearing hotel robes in the lobby (92%) and public displays of affection in the pool (86%). These findings highlight a tension between the desire for a home-like experience and the need for decorum in shared spaces.
Hotels are responding to these challenges with a mix of subtlety and directness. Many establishments prefer a gentle approach, encouraging guests to adhere to etiquette without heavy-handed enforcement. For instance, staff members might lower their voices, signaling to guests that a quieter atmosphere is preferred. This tactic can foster a sense of community and respect among guests.
However, not all hotels share the same philosophy. Some are more traditional, enforcing strict dress codes and behavior guidelines. At high-end retreats, showing up in pajamas or barefoot can be seen as disrespectful. These establishments often communicate their expectations through pre-arrival emails or during check-in, setting the tone for the stay.
Conversely, some hotels embrace a more modern interpretation of luxury. They welcome guests in pajamas at breakfast and allow pets in beds. The Maybourne Beverly Hills exemplifies this approach, prioritizing respect for the safety and privacy of all guests. This flexibility reflects a shift in the hospitality industry, where comfort often trumps formality.
Yet, the issue of inappropriate behavior extends beyond attire. Loud phone conversations and disruptive antics can mar the tranquility of a hotel environment. Staff members are trained to handle such situations delicately, often moving disturbances to private areas to avoid escalating tensions. The goal is to maintain a peaceful atmosphere while ensuring guests feel at home.
Interestingly, the survey also highlights a common annoyance: guests who hog pool chairs. Approximately 60% of respondents expressed disapproval of this behavior. In response, some hotels have implemented policies to curb chair hoarding. For example, Marriott’s Maui Ocean Club allows guests to reserve only one additional chair, while St. George Beach Hotel & Spa Resort allocates sunbeds upon arrival. These measures aim to create a fair and enjoyable experience for all.
The hospitality industry is at a crossroads. On one hand, there’s a push for a more relaxed, home-like environment. On the other, there’s a need to uphold standards that ensure all guests can enjoy their stay. This balancing act is crucial for maintaining a positive atmosphere.
As hotels navigate these challenges, they must remain vigilant. Training staff to handle disruptive behavior is essential. The goal is to de-escalate situations without alienating guests. After all, a hotel is a sanctuary, a place where people seek refuge from the chaos of everyday life.
The rise of social media has also influenced guest behavior. With platforms like Instagram, many travelers feel compelled to document their experiences, sometimes leading to over-the-top displays of affection or attention-seeking antics. Hotels must find ways to manage these behaviors while still allowing guests to express themselves.
Ultimately, the key to successful hospitality lies in communication. Clear guidelines and expectations can help guests understand what is acceptable. Hotels that foster a culture of respect and consideration will likely see higher satisfaction rates.
As the industry evolves, so too will the expectations of travelers. The challenge will be to adapt without losing the essence of hospitality. Creating a welcoming environment is paramount, but it must be balanced with the need for decorum.
In conclusion, the landscape of hotel etiquette is shifting. Guests are looking for comfort, but they must also be mindful of those around them. Hotels play a crucial role in guiding this behavior, setting the stage for a harmonious experience. As we move forward, the focus should be on fostering respect and understanding in shared spaces. After all, a little courtesy goes a long way in making every stay memorable.