chatlyn Secures €8M to Revolutionize Hotel Communication
June 25, 2025, 3:37 pm
Location: Australia, New South Wales, Sydney
Employees: 501-1000
Founded date: 2012
Total raised: $503M
Location: Germany, Bavaria, Munich
Employees: 51-200
Founded date: 2017
Total raised: $41.41M
In the bustling world of hospitality, communication is the lifeblood. Yet, many hotels drown in a sea of fragmented messages. Enter chatlyn, a Vienna-based startup that just secured €8 million in Series A funding. This investment is not just a financial boost; it’s a lifeline for hotels grappling with disjointed guest interactions.
Founded in late 2022 by a trio of visionaries—Nicolas Vorsteher, Michael Urbanek, and Matthias Haubner—chatlyn aims to be the "AI brain for hotels." This platform is designed to streamline communication across various channels, from email to WhatsApp, and even social media. Imagine a conductor leading an orchestra, ensuring every note harmonizes perfectly. That’s chatlyn for hotel operations.
The funding round was led by Smedvig Ventures, with notable participation from industry players like Andreas Burike and Blaguss. Additionally, chatlyn received a grant from the FFG, Austria's national funding institution. This financial backing will fuel the company’s ambition to enhance its platform, which already integrates with over 20 major property management systems, including Oracle Opera and Mews.
The hospitality industry faces a staggering challenge. Hotels often juggle multiple platforms—sometimes up to a dozen—leading to chaos and missed opportunities. This fragmentation costs the global hotel sector an estimated €10 billion annually. It’s like trying to catch water with a sieve. chatlyn’s solution? A centralized hub that brings order to this chaos.
With chatlyn, hotels can manage guest communications across more than ten channels. This includes SMS, webchat, and social media, all while leveraging intelligent automation and real-time translation in over 35 languages. The platform is designed to empower hotel staff, allowing them to focus on what truly matters: creating memorable guest experiences.
Consider this: a potential guest sends an inquiry at 2 AM. Without a swift response, that opportunity could vanish. chatlyn’s AI-driven system ensures that inquiries are handled promptly, regardless of the hour. It’s like having a multilingual concierge that never sleeps, tirelessly working to convert inquiries into bookings.
Since its inception, chatlyn has rapidly scaled its operations, serving over 1,000 properties across 30 countries. Luxury brands like St. Regis Mauritius and InterContinental Vienna are already reaping the benefits. The platform’s success is rooted in several industry-first innovations. For instance, its AI-powered visual webchat not only displays live room pricing but also guides guests through the booking process. This level of engagement leads to a staggering 98% open rate for communications, far surpassing traditional email metrics.
The funding will enable chatlyn to expand its product offerings and enhance its AI capabilities. Plans are in place to develop advanced features for phone support and launch a cross-channel AI Booking Assistant. This will not only streamline operations but also boost direct bookings, a crucial revenue stream for hotels.
The founders of chatlyn are not just building software; they are crafting a new narrative for the hospitality industry. Their vision is to transform every hotel conversation into an intelligent, connected experience. This goes beyond mere automation; it’s about understanding context and anticipating guest needs. The goal is to create those delightful moments that turn first-time visitors into loyal patrons.
The hospitality sector is on the brink of a technological revolution. The rise of AI is reshaping how hotels interact with guests. chatlyn is positioned at the forefront of this shift. The company’s rapid adoption by premium hotel brands speaks volumes about its potential. Investors see a massive, underserved market ripe for innovation.
As chatlyn gears up for its next phase of growth, it plans to strengthen its presence in German-speaking markets while expanding into Europe, Asia-Pacific, and the UAE. The company is not just looking to grow; it aims to lead. By expanding its AI and development team, chatlyn will offer not just software solutions but also expert AI consulting to its clients.
Recognition is already pouring in for chatlyn. The company was recently honored as the Best Chatbot Solution Provider in 2024 by the World Travel Awards. Such accolades underscore its commitment to excellence and innovation in the hospitality sector.
In a world where first impressions matter, chatlyn is redefining the guest experience. It’s about more than just technology; it’s about creating connections. The future of hospitality is here, and chatlyn is leading the charge. With its recent funding, the company is poised to make waves, transforming how hotels communicate and operate.
In conclusion, chatlyn is not just another tech startup. It’s a game-changer. As it continues to innovate and expand, the hospitality industry can expect a brighter, more connected future. The journey has just begun, and the possibilities are endless.
Founded in late 2022 by a trio of visionaries—Nicolas Vorsteher, Michael Urbanek, and Matthias Haubner—chatlyn aims to be the "AI brain for hotels." This platform is designed to streamline communication across various channels, from email to WhatsApp, and even social media. Imagine a conductor leading an orchestra, ensuring every note harmonizes perfectly. That’s chatlyn for hotel operations.
The funding round was led by Smedvig Ventures, with notable participation from industry players like Andreas Burike and Blaguss. Additionally, chatlyn received a grant from the FFG, Austria's national funding institution. This financial backing will fuel the company’s ambition to enhance its platform, which already integrates with over 20 major property management systems, including Oracle Opera and Mews.
The hospitality industry faces a staggering challenge. Hotels often juggle multiple platforms—sometimes up to a dozen—leading to chaos and missed opportunities. This fragmentation costs the global hotel sector an estimated €10 billion annually. It’s like trying to catch water with a sieve. chatlyn’s solution? A centralized hub that brings order to this chaos.
With chatlyn, hotels can manage guest communications across more than ten channels. This includes SMS, webchat, and social media, all while leveraging intelligent automation and real-time translation in over 35 languages. The platform is designed to empower hotel staff, allowing them to focus on what truly matters: creating memorable guest experiences.
Consider this: a potential guest sends an inquiry at 2 AM. Without a swift response, that opportunity could vanish. chatlyn’s AI-driven system ensures that inquiries are handled promptly, regardless of the hour. It’s like having a multilingual concierge that never sleeps, tirelessly working to convert inquiries into bookings.
Since its inception, chatlyn has rapidly scaled its operations, serving over 1,000 properties across 30 countries. Luxury brands like St. Regis Mauritius and InterContinental Vienna are already reaping the benefits. The platform’s success is rooted in several industry-first innovations. For instance, its AI-powered visual webchat not only displays live room pricing but also guides guests through the booking process. This level of engagement leads to a staggering 98% open rate for communications, far surpassing traditional email metrics.
The funding will enable chatlyn to expand its product offerings and enhance its AI capabilities. Plans are in place to develop advanced features for phone support and launch a cross-channel AI Booking Assistant. This will not only streamline operations but also boost direct bookings, a crucial revenue stream for hotels.
The founders of chatlyn are not just building software; they are crafting a new narrative for the hospitality industry. Their vision is to transform every hotel conversation into an intelligent, connected experience. This goes beyond mere automation; it’s about understanding context and anticipating guest needs. The goal is to create those delightful moments that turn first-time visitors into loyal patrons.
The hospitality sector is on the brink of a technological revolution. The rise of AI is reshaping how hotels interact with guests. chatlyn is positioned at the forefront of this shift. The company’s rapid adoption by premium hotel brands speaks volumes about its potential. Investors see a massive, underserved market ripe for innovation.
As chatlyn gears up for its next phase of growth, it plans to strengthen its presence in German-speaking markets while expanding into Europe, Asia-Pacific, and the UAE. The company is not just looking to grow; it aims to lead. By expanding its AI and development team, chatlyn will offer not just software solutions but also expert AI consulting to its clients.
Recognition is already pouring in for chatlyn. The company was recently honored as the Best Chatbot Solution Provider in 2024 by the World Travel Awards. Such accolades underscore its commitment to excellence and innovation in the hospitality sector.
In a world where first impressions matter, chatlyn is redefining the guest experience. It’s about more than just technology; it’s about creating connections. The future of hospitality is here, and chatlyn is leading the charge. With its recent funding, the company is poised to make waves, transforming how hotels communicate and operate.
In conclusion, chatlyn is not just another tech startup. It’s a game-changer. As it continues to innovate and expand, the hospitality industry can expect a brighter, more connected future. The journey has just begun, and the possibilities are endless.