The Rise of AI in Sales: Whobot's Humanlike Touch

June 21, 2025, 10:12 am
36kr
36kr
IndustryInternetMediaNewsPlatformScience
Location: China, Beijing
Employees: 501-1000
Founded date: 2011
In the bustling world of sales, a new player is making waves. Whobot, a Chinese AI company, is redefining how businesses approach customer interactions. Founded in 2023, this innovative firm has quickly carved out a niche in the enterprise communication landscape. With a fresh infusion of capital and a clear vision, Whobot is poised to change the game.

Whobot recently secured significant Series A funding, a financial boost that will fuel its technology development and market expansion. The company’s mission is simple yet ambitious: to create AI voice agents that feel human. This is not just about automation; it’s about enhancing the customer experience.

Imagine a sales call where the AI agent understands nuances, pauses, and even adapts to the conversation's flow. This is the promise of Whobot. Its platform integrates advanced language models and voice interaction systems, allowing for seamless communication. The goal? To improve lead conversion efficiency for clients across various sectors.

In just a year, Whobot has grown from a startup to a team of 13, signing over 100 clients. Remarkably, it boasts a 100% renewal rate among paying users. This speaks volumes about the effectiveness of its technology. Whobot’s AI agents are not just tools; they are digital employees that work tirelessly, reducing labor costs while operating around the clock.

What sets Whobot apart from traditional call centers is its ability to adapt. The AI agents handle a range of tasks, from lead qualification to customer service. They engage customers through popular platforms like WeChat, ensuring that businesses can connect with their audience where they are most active.

The founder, Dong Lianping, emphasizes the importance of humanlike interaction. Whobot’s AI is designed to simulate real-time conversations. It can remember previous interactions and pick up where they left off, making the experience feel more personal. This level of sophistication is crucial. Customers often disengage when they sense they are speaking to a machine. Whobot aims to eliminate that disconnect.

The technology behind Whobot is impressive. It combines dialogue modeling with a multimodal decision engine. This allows the AI to manage longer conversations and respond naturally to interruptions. Internal data suggests that 65% of users mistake Whobot’s AI for human customer service. This statistic is a testament to the company’s commitment to realism.

Training data plays a pivotal role in this success. Whobot has developed over 100 proprietary datasets based on real scripts from top-performing sales agents. This rich training ground enables the AI to learn quickly and adapt to various industry scenarios. Whether in education, automotive, or telecommunications, Whobot’s agents are ready to step in.

One standout feature is multitasking. Traditional AI bots often stop after qualifying leads. Whobot’s agents, however, can perform multiple operations during a call. For instance, in educational campaigns, they can initiate WeChat friend requests while conversing, streamlining the conversion process. This proactive approach has led to impressive results, with conversion rates reaching up to 95% in trials.

Whobot’s technology also extends to fraud prevention. During lead generation campaigns, the system monitors user behavior, flagging suspicious activity. This adds an extra layer of security for businesses, ensuring that they can trust the leads generated by the AI.

The founding team brings a wealth of experience from major Chinese tech firms. Dong Lianping’s background in edtech and leadership roles at Baidu, combined with CTO Liang Bin’s extensive engineering experience, positions Whobot for success. Their vision is clear: to redefine service workflows, allowing human employees to focus on creative and judgment-based tasks.

Whobot is not just about replacing human workers; it’s about enhancing their capabilities. By taking over repetitive tasks, the AI frees up time for employees to engage in more meaningful work. This shift in focus can lead to increased job satisfaction and productivity.

As the demand for AI solutions in sales continues to grow, Whobot is well-positioned to lead the charge. Its innovative approach to customer interaction is a breath of fresh air in an industry often bogged down by outdated practices. The company’s commitment to creating humanlike AI agents is not just a trend; it’s a necessary evolution in how businesses communicate.

In a world where efficiency and personalization are paramount, Whobot stands out as a beacon of innovation. Its technology promises to transform the sales landscape, making interactions smoother and more effective. As businesses look to the future, embracing AI like Whobot may be the key to staying ahead of the competition.

In conclusion, Whobot is more than just an AI company; it’s a pioneer in the realm of digital communication. With its humanlike touch, it’s setting new standards for customer engagement. As it continues to grow and evolve, the impact of Whobot on the sales industry will be profound. The future of sales is here, and it speaks with a human voice.