The Dawn of Omnichannel AI: Forethought's Game-Changer for Customer Experience
May 15, 2025, 5:34 am
Location: United States, California, San Francisco
Employees: 11-50
Founded date: 2000
Location: United States, California, Palo Alto
Employees: 51-200
Founded date: 1977
In the bustling world of customer service, a new player has emerged, ready to change the game. Forethought has unveiled the first multi-agent, omnichannel AI designed specifically for customer experience (CX). This innovation is not just a step forward; it’s a leap into a new era of customer engagement.
Imagine a world where AI agents seamlessly navigate through chat, email, voice, and SMS. Picture them resolving real customer issues, driving sales, and guiding product discovery. This is not science fiction; it’s the reality Forethought is creating. The company’s co-founder and CEO envisions a future where AI agents transcend mere question-answering. They will become integral to every customer-facing function, transforming how businesses interact with their clientele.
To fuel this ambitious vision, Forethought has secured a $25 million investment, pushing its total funding to $115 million. This Series D round was led by Blue Cloud Ventures, with notable participation from various AI innovators. The financial backing is a testament to the confidence investors have in Forethought’s potential to revolutionize customer experience.
Forethought’s reach is impressive. The company supports over a billion customer interactions monthly, serving clients like Airtable, Grammarly, and Datadog. Its proprietary agentic reasoning engine, Autoflows, launched in 2023, has already set the stage for this omnichannel approach. The recent introduction of Forethought Voice in partnership with Cartesia further enhances its capabilities.
The results speak volumes. Companies using Forethought report significant returns on investment. One client noted a staggering 168% ROI and over 2,000 hours saved in agent time. This efficiency allows teams to focus on delivering personalized experiences, a crucial factor in today’s competitive landscape. Customer satisfaction scores are climbing as repetitive queries are handled by AI, freeing human agents to tackle more complex issues.
Data from Forethought’s 2025 AI in CX Benchmark Report reveals a clear demand for multi-agent systems. Sixty percent of consumers believe voice is the most effective channel for resolving issues, while 46% of businesses prioritize chat for customer support. These statistics highlight a shift in consumer preferences and the necessity for businesses to adapt.
The landscape of customer service is undergoing a seismic shift. Traditional models, reliant on human agents and rigid bots, are giving way to true agentic AI. This new breed of AI can reason, act, and deliver outcomes across various channels. It’s not just about automation; it’s about intelligent interaction. Forethought’s platform promises tangible results from day one, eliminating the lengthy implementation processes that often accompany AI deployment.
The vision for an AI-native customer experience is not just a dream; it’s becoming a reality. Forethought’s leadership emphasizes the importance of proven, production-ready solutions. Enterprise customers are seeking reliable tools that integrate seamlessly into their existing systems. This new investment positions Forethought to meet that demand head-on.
The implications of this technology are profound. Businesses can now engage with customers in a more meaningful way. AI agents can analyze data, understand context, and provide personalized responses. This level of interaction was once the realm of human agents, but now it’s within reach of AI.
As Forethought continues to innovate, the potential for growth is immense. The company is not just responding to current trends; it’s shaping the future of customer experience. With a focus on omnichannel support, Forethought is paving the way for a more connected and efficient customer journey.
The future of customer service is bright. As AI technology evolves, so too will the expectations of consumers. They will demand faster, more accurate responses and personalized interactions. Forethought is at the forefront of this evolution, ready to meet the challenge.
In conclusion, Forethought’s multi-agent, omnichannel AI is more than just a tool; it’s a catalyst for change. It represents a shift in how businesses approach customer engagement. With significant investment backing and a clear vision, Forethought is poised to lead the charge into a new era of customer experience. The journey has just begun, and the possibilities are endless. As businesses embrace this technology, they will not only enhance their operations but also redefine their relationships with customers. The dawn of omnichannel AI is here, and it promises to transform the landscape of customer service forever.
Imagine a world where AI agents seamlessly navigate through chat, email, voice, and SMS. Picture them resolving real customer issues, driving sales, and guiding product discovery. This is not science fiction; it’s the reality Forethought is creating. The company’s co-founder and CEO envisions a future where AI agents transcend mere question-answering. They will become integral to every customer-facing function, transforming how businesses interact with their clientele.
To fuel this ambitious vision, Forethought has secured a $25 million investment, pushing its total funding to $115 million. This Series D round was led by Blue Cloud Ventures, with notable participation from various AI innovators. The financial backing is a testament to the confidence investors have in Forethought’s potential to revolutionize customer experience.
Forethought’s reach is impressive. The company supports over a billion customer interactions monthly, serving clients like Airtable, Grammarly, and Datadog. Its proprietary agentic reasoning engine, Autoflows, launched in 2023, has already set the stage for this omnichannel approach. The recent introduction of Forethought Voice in partnership with Cartesia further enhances its capabilities.
The results speak volumes. Companies using Forethought report significant returns on investment. One client noted a staggering 168% ROI and over 2,000 hours saved in agent time. This efficiency allows teams to focus on delivering personalized experiences, a crucial factor in today’s competitive landscape. Customer satisfaction scores are climbing as repetitive queries are handled by AI, freeing human agents to tackle more complex issues.
Data from Forethought’s 2025 AI in CX Benchmark Report reveals a clear demand for multi-agent systems. Sixty percent of consumers believe voice is the most effective channel for resolving issues, while 46% of businesses prioritize chat for customer support. These statistics highlight a shift in consumer preferences and the necessity for businesses to adapt.
The landscape of customer service is undergoing a seismic shift. Traditional models, reliant on human agents and rigid bots, are giving way to true agentic AI. This new breed of AI can reason, act, and deliver outcomes across various channels. It’s not just about automation; it’s about intelligent interaction. Forethought’s platform promises tangible results from day one, eliminating the lengthy implementation processes that often accompany AI deployment.
The vision for an AI-native customer experience is not just a dream; it’s becoming a reality. Forethought’s leadership emphasizes the importance of proven, production-ready solutions. Enterprise customers are seeking reliable tools that integrate seamlessly into their existing systems. This new investment positions Forethought to meet that demand head-on.
The implications of this technology are profound. Businesses can now engage with customers in a more meaningful way. AI agents can analyze data, understand context, and provide personalized responses. This level of interaction was once the realm of human agents, but now it’s within reach of AI.
As Forethought continues to innovate, the potential for growth is immense. The company is not just responding to current trends; it’s shaping the future of customer experience. With a focus on omnichannel support, Forethought is paving the way for a more connected and efficient customer journey.
The future of customer service is bright. As AI technology evolves, so too will the expectations of consumers. They will demand faster, more accurate responses and personalized interactions. Forethought is at the forefront of this evolution, ready to meet the challenge.
In conclusion, Forethought’s multi-agent, omnichannel AI is more than just a tool; it’s a catalyst for change. It represents a shift in how businesses approach customer engagement. With significant investment backing and a clear vision, Forethought is poised to lead the charge into a new era of customer experience. The journey has just begun, and the possibilities are endless. As businesses embrace this technology, they will not only enhance their operations but also redefine their relationships with customers. The dawn of omnichannel AI is here, and it promises to transform the landscape of customer service forever.