Infinitus: Pioneering Trust in Healthcare with Voice AI
April 26, 2025, 10:10 pm
Location: United States, California, San Francisco
Employees: 51-200
Founded date: 2019
Total raised: $102.9M
In the ever-evolving landscape of healthcare, trust is the bedrock upon which patient-provider relationships are built. Infinitus Systems, Inc. is stepping into this arena with a groundbreaking voice AI platform designed to bridge the gap between technology and human care. With over 100 million minutes of healthcare conversations under its belt, Infinitus is not just another tech company; it’s a lifeline for patients and providers alike.
Infinitus has launched the first voice AI agents specifically tailored for healthcare, where trust is paramount. These agents are not just chatbots; they are designed to engage in complex, multi-turn conversations that adhere to strict clinical and regulatory standards. Imagine a trusted companion, always available, ready to answer questions and provide guidance. This is the essence of Infinitus’ innovation.
At the heart of this technology is a proprietary architecture that eliminates the dreaded “hallucination” effect common in many AI systems. Hallucination refers to the generation of inaccurate or nonsensical responses. Infinitus has crafted a solution that ensures its AI agents deliver reliable, accurate information. This is achieved through a discrete action space that harnesses the power of large language models (LLMs) while maintaining strict adherence to approved protocols.
The platform also employs a dynamic knowledge graph. Think of it as a real-time map that helps the AI navigate the complex landscape of patient information. This graph contextualizes and verifies information during conversations, ensuring that every interaction is grounded in trusted sources. It’s like having a knowledgeable guide by your side, validating every step of the way.
But trust doesn’t stop at accuracy. Infinitus incorporates an AI review layer that acts as a safety net. After each interaction, the AI evaluates its responses against a backdrop of human-level reasoning. This post-processing check ensures that the information provided is not only accurate but also relevant to the context of the conversation. If something seems off, the AI can flag it for human review, adding an extra layer of accountability.
Security and compliance are non-negotiable in healthcare. Infinitus adheres to stringent SOC 2 and HIPAA requirements, ensuring that patient data is handled with the utmost care. This includes bias testing and the redaction of protected health information (PHI). In a world where data breaches are all too common, Infinitus stands as a fortress, safeguarding sensitive information.
The implications of this technology are profound. For patients, the Infinitus voice AI agents provide around-the-clock support. They can answer questions, assist with medication adherence, and even escalate concerns about side effects. This is particularly beneficial for individuals managing chronic conditions or those on specialty medications. Imagine having a knowledgeable ally available at any hour, ready to help navigate the complexities of healthcare.
On the provider side, Infinitus’ AI agents streamline administrative tasks. They simplify prior authorizations, facilitate care coordination, and minimize the burden of documentation. This allows healthcare professionals to focus on what they do best: caring for patients. By automating routine tasks, Infinitus enhances efficiency and improves the overall patient experience.
Zing Health, a Medicare Advantage provider, has already embraced this technology. By integrating Infinitus’ AI agents into their onboarding process, Zing Health can conduct comprehensive health risk assessments within the first 60 days of a new member’s journey. This early intervention allows for tailored care, addressing patient needs before they escalate. It’s a proactive approach that transforms the patient experience from reactive to anticipatory.
The expansion of payor-facing capabilities further underscores Infinitus’ commitment to innovation. New features, such as Medicare Part B and MBI lookups, streamline eligibility verification. This not only reduces delays but also ensures that patients can access the therapies they need without unnecessary hurdles. In a system often bogged down by red tape, Infinitus is a breath of fresh air.
Recognition follows innovation. Infinitus was recently named one of Fast Company’s World’s Most Innovative Companies of 2025. This accolade reflects its transformative impact on healthcare delivery. With partnerships spanning 44% of Fortune 50 healthcare organizations, Infinitus is not just leading the charge; it’s redefining the landscape of healthcare technology.
In conclusion, Infinitus is more than a voice AI platform; it’s a catalyst for change in healthcare. By prioritizing trust, accuracy, and compliance, it empowers both patients and providers. In a world where technology often feels impersonal, Infinitus is a reminder that innovation can enhance the human experience. As we move forward, the promise of voice AI in healthcare is not just about efficiency; it’s about building relationships grounded in trust. The future of healthcare is here, and it speaks with a trusted voice.
Infinitus has launched the first voice AI agents specifically tailored for healthcare, where trust is paramount. These agents are not just chatbots; they are designed to engage in complex, multi-turn conversations that adhere to strict clinical and regulatory standards. Imagine a trusted companion, always available, ready to answer questions and provide guidance. This is the essence of Infinitus’ innovation.
At the heart of this technology is a proprietary architecture that eliminates the dreaded “hallucination” effect common in many AI systems. Hallucination refers to the generation of inaccurate or nonsensical responses. Infinitus has crafted a solution that ensures its AI agents deliver reliable, accurate information. This is achieved through a discrete action space that harnesses the power of large language models (LLMs) while maintaining strict adherence to approved protocols.
The platform also employs a dynamic knowledge graph. Think of it as a real-time map that helps the AI navigate the complex landscape of patient information. This graph contextualizes and verifies information during conversations, ensuring that every interaction is grounded in trusted sources. It’s like having a knowledgeable guide by your side, validating every step of the way.
But trust doesn’t stop at accuracy. Infinitus incorporates an AI review layer that acts as a safety net. After each interaction, the AI evaluates its responses against a backdrop of human-level reasoning. This post-processing check ensures that the information provided is not only accurate but also relevant to the context of the conversation. If something seems off, the AI can flag it for human review, adding an extra layer of accountability.
Security and compliance are non-negotiable in healthcare. Infinitus adheres to stringent SOC 2 and HIPAA requirements, ensuring that patient data is handled with the utmost care. This includes bias testing and the redaction of protected health information (PHI). In a world where data breaches are all too common, Infinitus stands as a fortress, safeguarding sensitive information.
The implications of this technology are profound. For patients, the Infinitus voice AI agents provide around-the-clock support. They can answer questions, assist with medication adherence, and even escalate concerns about side effects. This is particularly beneficial for individuals managing chronic conditions or those on specialty medications. Imagine having a knowledgeable ally available at any hour, ready to help navigate the complexities of healthcare.
On the provider side, Infinitus’ AI agents streamline administrative tasks. They simplify prior authorizations, facilitate care coordination, and minimize the burden of documentation. This allows healthcare professionals to focus on what they do best: caring for patients. By automating routine tasks, Infinitus enhances efficiency and improves the overall patient experience.
Zing Health, a Medicare Advantage provider, has already embraced this technology. By integrating Infinitus’ AI agents into their onboarding process, Zing Health can conduct comprehensive health risk assessments within the first 60 days of a new member’s journey. This early intervention allows for tailored care, addressing patient needs before they escalate. It’s a proactive approach that transforms the patient experience from reactive to anticipatory.
The expansion of payor-facing capabilities further underscores Infinitus’ commitment to innovation. New features, such as Medicare Part B and MBI lookups, streamline eligibility verification. This not only reduces delays but also ensures that patients can access the therapies they need without unnecessary hurdles. In a system often bogged down by red tape, Infinitus is a breath of fresh air.
Recognition follows innovation. Infinitus was recently named one of Fast Company’s World’s Most Innovative Companies of 2025. This accolade reflects its transformative impact on healthcare delivery. With partnerships spanning 44% of Fortune 50 healthcare organizations, Infinitus is not just leading the charge; it’s redefining the landscape of healthcare technology.
In conclusion, Infinitus is more than a voice AI platform; it’s a catalyst for change in healthcare. By prioritizing trust, accuracy, and compliance, it empowers both patients and providers. In a world where technology often feels impersonal, Infinitus is a reminder that innovation can enhance the human experience. As we move forward, the promise of voice AI in healthcare is not just about efficiency; it’s about building relationships grounded in trust. The future of healthcare is here, and it speaks with a trusted voice.