The AI Revolution: Transforming Business Operations and Incident Management
April 11, 2025, 4:31 pm
In the digital age, artificial intelligence (AI) is not just a buzzword; it’s a game-changer. Companies are harnessing AI to streamline operations, enhance decision-making, and improve incident management. Two notable players in this arena are Making Science and incident.io. Both are pioneering the integration of AI into their business models, setting the stage for a new era of efficiency and innovation.
Making Science, a consultancy firm specializing in digital business acceleration, has taken a bold step by adopting Google Agentspace. This platform, powered by generative AI, allows users to interact with various corporate applications through a single interface. Imagine having a Swiss Army knife for your business processes. With Agentspace, users can access Salesforce, SAP, Jira, and more, all while facilitating decision-making and executing complex tasks seamlessly.
Over 800 users at Making Science are already experiencing the benefits of this technology. The company is not just adopting AI; it’s embedding it into its DNA. Their strategic plan, dubbed “AI Transformation Quarter,” aims to integrate generative AI tools across departments. This initiative includes training programs and an “AI Champions” network to support staff in navigating this new landscape. The goal? To enhance efficiency and provide clients with the tools they need to adopt AI themselves.
The implementation of Agentspace is more than just a technological upgrade; it’s a statement of intent. Making Science is positioning itself as a leader in the adoption of disruptive technologies. By automating key processes, such as sending SAP invoices directly from the platform, they are not only improving their internal operations but also validating use cases for their clients. This hands-on experience will enable them to develop methodologies and technical accelerators that can be shared with other organizations.
On the other side of the AI spectrum, incident.io is revolutionizing incident management. This platform, trusted by elite engineering teams at companies like Netflix and Etsy, has raised $62 million in Series B funding to enhance its AI capabilities. The company is building AI agents that act like your best engineer, diagnosing and resolving incidents in real time. Picture a seasoned engineer standing by your side during a crisis, analyzing the situation and offering solutions. That’s the promise of incident.io.
Founded by ex-Monzo engineers, incident.io is tackling the complexities of modern software development. As AI accelerates the pace of coding, it also introduces new operational risks. Incidents are becoming more frequent and challenging to debug. Incident.io recognizes this shift and is responding with AI agents that can investigate incidents, surface root causes, and even recommend fixes. This proactive approach minimizes downtime and maximizes productivity.
The funding will allow incident.io to scale its engineering teams and expand its global reach. With a focus on developing autonomous response agents, the company aims to redefine incident management for a world increasingly reliant on AI. Their platform covers the entire incident lifecycle, from on-call coordination to resolution and postmortems. Integrations with tools like Slack and GitHub ensure that teams can respond swiftly and effectively.
Both Making Science and incident.io are examples of how AI is reshaping business operations. Making Science’s commitment to integrating generative AI into its processes demonstrates a forward-thinking approach to digital transformation. By training its teams and developing methodologies, the company is not just adopting technology; it’s creating a culture of innovation.
Similarly, incident.io’s focus on AI-driven incident management highlights the need for reliable solutions in an increasingly complex digital landscape. As software development accelerates, the demand for effective incident response will only grow. Companies that can adapt to this new reality will thrive.
The intersection of AI and business is a fertile ground for innovation. As organizations like Making Science and incident.io lead the charge, they are paving the way for others to follow. The future of work is here, and it’s powered by AI.
In conclusion, the adoption of AI is not merely a trend; it’s a necessity. Companies must embrace this technology to remain competitive. Making Science and incident.io are shining examples of how AI can transform operations and incident management. As these companies continue to innovate, they will undoubtedly inspire others to harness the power of AI. The revolution is underway, and the possibilities are limitless.
Making Science, a consultancy firm specializing in digital business acceleration, has taken a bold step by adopting Google Agentspace. This platform, powered by generative AI, allows users to interact with various corporate applications through a single interface. Imagine having a Swiss Army knife for your business processes. With Agentspace, users can access Salesforce, SAP, Jira, and more, all while facilitating decision-making and executing complex tasks seamlessly.
Over 800 users at Making Science are already experiencing the benefits of this technology. The company is not just adopting AI; it’s embedding it into its DNA. Their strategic plan, dubbed “AI Transformation Quarter,” aims to integrate generative AI tools across departments. This initiative includes training programs and an “AI Champions” network to support staff in navigating this new landscape. The goal? To enhance efficiency and provide clients with the tools they need to adopt AI themselves.
The implementation of Agentspace is more than just a technological upgrade; it’s a statement of intent. Making Science is positioning itself as a leader in the adoption of disruptive technologies. By automating key processes, such as sending SAP invoices directly from the platform, they are not only improving their internal operations but also validating use cases for their clients. This hands-on experience will enable them to develop methodologies and technical accelerators that can be shared with other organizations.
On the other side of the AI spectrum, incident.io is revolutionizing incident management. This platform, trusted by elite engineering teams at companies like Netflix and Etsy, has raised $62 million in Series B funding to enhance its AI capabilities. The company is building AI agents that act like your best engineer, diagnosing and resolving incidents in real time. Picture a seasoned engineer standing by your side during a crisis, analyzing the situation and offering solutions. That’s the promise of incident.io.
Founded by ex-Monzo engineers, incident.io is tackling the complexities of modern software development. As AI accelerates the pace of coding, it also introduces new operational risks. Incidents are becoming more frequent and challenging to debug. Incident.io recognizes this shift and is responding with AI agents that can investigate incidents, surface root causes, and even recommend fixes. This proactive approach minimizes downtime and maximizes productivity.
The funding will allow incident.io to scale its engineering teams and expand its global reach. With a focus on developing autonomous response agents, the company aims to redefine incident management for a world increasingly reliant on AI. Their platform covers the entire incident lifecycle, from on-call coordination to resolution and postmortems. Integrations with tools like Slack and GitHub ensure that teams can respond swiftly and effectively.
Both Making Science and incident.io are examples of how AI is reshaping business operations. Making Science’s commitment to integrating generative AI into its processes demonstrates a forward-thinking approach to digital transformation. By training its teams and developing methodologies, the company is not just adopting technology; it’s creating a culture of innovation.
Similarly, incident.io’s focus on AI-driven incident management highlights the need for reliable solutions in an increasingly complex digital landscape. As software development accelerates, the demand for effective incident response will only grow. Companies that can adapt to this new reality will thrive.
The intersection of AI and business is a fertile ground for innovation. As organizations like Making Science and incident.io lead the charge, they are paving the way for others to follow. The future of work is here, and it’s powered by AI.
In conclusion, the adoption of AI is not merely a trend; it’s a necessity. Companies must embrace this technology to remain competitive. Making Science and incident.io are shining examples of how AI can transform operations and incident management. As these companies continue to innovate, they will undoubtedly inspire others to harness the power of AI. The revolution is underway, and the possibilities are limitless.