Navigating the Digital Frontier: BlackCloak and Zomato's Bold Moves in Cybersecurity and AI
February 19, 2025, 3:58 pm
In the fast-paced world of technology, two companies are making waves: BlackCloak and Zomato. Each is carving a niche in their respective fields—cybersecurity and artificial intelligence. Their recent developments signal a shift in how businesses protect their assets and engage with customers.
BlackCloak has appointed Santhana Parthasarathy as its new Vice President of Engineering. This move is more than just a change in leadership; it’s a strategic pivot. Parthasarathy brings over 25 years of experience. He’s a seasoned navigator in the turbulent waters of engineering and product development. His mission? To enhance BlackCloak’s capabilities in digital executive protection.
In a world where cyber threats loom large, BlackCloak stands as a fortress. The company specializes in safeguarding corporate leaders and high-net-worth individuals. With Parthasarathy at the helm, the focus will shift towards innovation. His hands-on approach promises to bolster the company’s engineering culture. This is crucial as cybercriminals evolve, targeting executives at home and on personal devices.
Before joining BlackCloak, Parthasarathy honed his skills at Yalo, where he led a global technology team. His experience spans multiple continents and industries. He’s adept at managing large teams and driving productivity. This expertise will be invaluable as BlackCloak seeks to fortify its Digital Executive Protection platform.
The need for robust cybersecurity solutions has never been more pressing. As attacks become more sophisticated, so must the tools to combat them. BlackCloak’s mission is clear: protect the digital lives of its clients. Parthasarathy’s strategic vision will guide this mission. His leadership will ensure that BlackCloak remains at the forefront of technology and efficacy.
Meanwhile, Zomato is making its own bold move. The company has launched Nugget, an AI-powered customer support platform. This marks Zomato’s expansion into the B2B software services arena. Nugget was initially an internal tool, but it has now evolved. It handles over 15 million support interactions monthly across Zomato’s various platforms.
The Indian conversational AI market is booming. It’s projected to grow from USD 274.5 million in 2022 to USD 1.03 billion by 2029. Zomato’s entry into this space aligns perfectly with industry trends. Nugget’s capabilities are impressive. It can autonomously resolve up to 80 percent of customer queries. This reduces response times and enhances efficiency.
Nugget is designed for scalability. It minimizes reliance on human agents, allowing businesses to handle large volumes of interactions seamlessly. Unlike traditional support tools, Nugget is a no-code platform. This means businesses can customize it without needing a dedicated technical team. It’s user-friendly and adaptable, making it an attractive option for companies looking to streamline their operations.
The AI system behind Nugget continuously learns from real-time interactions. This adaptability is key in today’s fast-changing environment. Businesses can set it up quickly, integrating it with popular tools like WhatsApp, Salesforce, and Slack. This integration can potentially reduce resolution times by 20 percent and increase compliance by 25 percent.
Zomato’s move comes at a critical time. The company reported significant revenue growth, with a 64.9 percent increase year-over-year. However, its net profit took a hit, falling by 57 percent. This decline is largely due to investments in expanding its quick commerce platform, Blinkit. By offering Nugget for free to businesses locked into contracts with legacy support providers, Zomato is incentivizing adoption.
Both BlackCloak and Zomato are navigating uncharted waters. They are responding to the growing demand for advanced solutions in cybersecurity and customer support. BlackCloak is reinforcing its defenses against cyber threats, while Zomato is revolutionizing customer interactions through AI.
The stakes are high. In a world where digital threats are omnipresent, the need for effective protection is paramount. BlackCloak’s focus on executive safety and Zomato’s commitment to enhancing customer experience through AI are commendable. They are not just reacting to trends; they are setting them.
As these companies forge ahead, they embody the spirit of innovation. They remind us that in the digital age, adaptability is key. Whether it’s protecting high-profile individuals or streamlining customer support, the future belongs to those who can pivot and evolve.
In conclusion, BlackCloak and Zomato are leading the charge in their respective fields. Their recent developments are not just business moves; they are strategic responses to a rapidly changing landscape. As they continue to innovate, they will undoubtedly shape the future of cybersecurity and customer engagement. The digital frontier is vast, and these companies are well-equipped to navigate it.
BlackCloak has appointed Santhana Parthasarathy as its new Vice President of Engineering. This move is more than just a change in leadership; it’s a strategic pivot. Parthasarathy brings over 25 years of experience. He’s a seasoned navigator in the turbulent waters of engineering and product development. His mission? To enhance BlackCloak’s capabilities in digital executive protection.
In a world where cyber threats loom large, BlackCloak stands as a fortress. The company specializes in safeguarding corporate leaders and high-net-worth individuals. With Parthasarathy at the helm, the focus will shift towards innovation. His hands-on approach promises to bolster the company’s engineering culture. This is crucial as cybercriminals evolve, targeting executives at home and on personal devices.
Before joining BlackCloak, Parthasarathy honed his skills at Yalo, where he led a global technology team. His experience spans multiple continents and industries. He’s adept at managing large teams and driving productivity. This expertise will be invaluable as BlackCloak seeks to fortify its Digital Executive Protection platform.
The need for robust cybersecurity solutions has never been more pressing. As attacks become more sophisticated, so must the tools to combat them. BlackCloak’s mission is clear: protect the digital lives of its clients. Parthasarathy’s strategic vision will guide this mission. His leadership will ensure that BlackCloak remains at the forefront of technology and efficacy.
Meanwhile, Zomato is making its own bold move. The company has launched Nugget, an AI-powered customer support platform. This marks Zomato’s expansion into the B2B software services arena. Nugget was initially an internal tool, but it has now evolved. It handles over 15 million support interactions monthly across Zomato’s various platforms.
The Indian conversational AI market is booming. It’s projected to grow from USD 274.5 million in 2022 to USD 1.03 billion by 2029. Zomato’s entry into this space aligns perfectly with industry trends. Nugget’s capabilities are impressive. It can autonomously resolve up to 80 percent of customer queries. This reduces response times and enhances efficiency.
Nugget is designed for scalability. It minimizes reliance on human agents, allowing businesses to handle large volumes of interactions seamlessly. Unlike traditional support tools, Nugget is a no-code platform. This means businesses can customize it without needing a dedicated technical team. It’s user-friendly and adaptable, making it an attractive option for companies looking to streamline their operations.
The AI system behind Nugget continuously learns from real-time interactions. This adaptability is key in today’s fast-changing environment. Businesses can set it up quickly, integrating it with popular tools like WhatsApp, Salesforce, and Slack. This integration can potentially reduce resolution times by 20 percent and increase compliance by 25 percent.
Zomato’s move comes at a critical time. The company reported significant revenue growth, with a 64.9 percent increase year-over-year. However, its net profit took a hit, falling by 57 percent. This decline is largely due to investments in expanding its quick commerce platform, Blinkit. By offering Nugget for free to businesses locked into contracts with legacy support providers, Zomato is incentivizing adoption.
Both BlackCloak and Zomato are navigating uncharted waters. They are responding to the growing demand for advanced solutions in cybersecurity and customer support. BlackCloak is reinforcing its defenses against cyber threats, while Zomato is revolutionizing customer interactions through AI.
The stakes are high. In a world where digital threats are omnipresent, the need for effective protection is paramount. BlackCloak’s focus on executive safety and Zomato’s commitment to enhancing customer experience through AI are commendable. They are not just reacting to trends; they are setting them.
As these companies forge ahead, they embody the spirit of innovation. They remind us that in the digital age, adaptability is key. Whether it’s protecting high-profile individuals or streamlining customer support, the future belongs to those who can pivot and evolve.
In conclusion, BlackCloak and Zomato are leading the charge in their respective fields. Their recent developments are not just business moves; they are strategic responses to a rapidly changing landscape. As they continue to innovate, they will undoubtedly shape the future of cybersecurity and customer engagement. The digital frontier is vast, and these companies are well-equipped to navigate it.