The 2025 Best in KLAS Awards: A Spotlight on Healthcare Innovation
February 7, 2025, 4:23 pm
The healthcare technology landscape is a bustling marketplace, filled with players vying for recognition. The 2025 Best in KLAS Awards, released by KLAS Research, shines a spotlight on the champions of this arena. These awards are not just accolades; they are a testament to excellence, innovation, and customer satisfaction in healthcare technology.
KLAS Research, a trusted name in healthcare IT evaluation, surveyed over 23,000 healthcare professionals. Their insights shape the Best in KLAS rankings, which highlight the top vendors and service providers. This year, the awards celebrate those who have made significant strides in performance and customer satisfaction throughout 2024.
Epic Systems continues to reign supreme. For the fifteenth consecutive year, it has been named the top Overall Health System Suite. Epic’s dominance in the Electronic Health Record (EHR) market is akin to a seasoned athlete who consistently outperforms the competition. Its robust solutions have become the backbone of many healthcare organizations, enabling seamless patient care and operational efficiency.
athenahealth, too, has carved its niche. Winning the Overall Independent Physician Practice Suite award for the second year in a row, it showcases resilience and adaptability in the ambulatory market. This recognition reflects its commitment to empowering independent practices with innovative solutions that enhance patient care.
Chartis made waves this year, being named the top Overall IT Services Firm for the first time. This accolade highlights its expertise in healthcare management consulting and IT services. Like a skilled navigator, Chartis guides healthcare organizations through the complexities of technology integration and operational improvement.
Evergreen Healthcare Partners also deserves a nod. It earned the top Overall Implementation Services Firm award for the second consecutive year. This recognition underscores its unwavering commitment to excellence in EHR implementation, ensuring that healthcare providers can harness technology effectively.
The awards also spotlight the most improved products and services. AGFA HealthCare’s Enterprise Imaging VNA saw a remarkable 17% increase in customer satisfaction. This leap reflects a growing recognition of the importance of vendor-neutral archives in managing imaging data. Similarly, Inovalon Converged Quality achieved a 17% increase in its performance score, driven by enhancements in customer service and system performance.
nimble solutions, formerly known as National Medical Billing Services, experienced a staggering 28% increase in client satisfaction. This surge illustrates the growing demand for EHR-agnostic ambulatory revenue cycle management services. Clearwater, too, reported a 14% increase in satisfaction among clients using its security and privacy managed services. These improvements signal a shift towards prioritizing patient data security in an increasingly digital healthcare landscape.
The Best in KLAS awards are not just about the winners; they reflect broader trends in healthcare technology. The introduction of the Virtual Sitting & Nursing category is a prime example. Collette Health emerged as the top performer in this new category, scoring 92.8 out of 100. This recognition highlights the rapid adoption of virtual care solutions, a trend accelerated by the pandemic. Collette Health’s commitment to enhancing nurse efficiency and patient safety through AI-driven solutions positions it as a leader in this transformative space.
The 2025 awards also emphasize the importance of integrated solutions. Healthcare is no longer a series of isolated services; it’s a complex ecosystem. Vendors that offer comprehensive solutions are better equipped to meet the evolving needs of healthcare providers. This holistic approach is crucial in an era where patient care demands seamless coordination across various platforms.
The awards cover a wide array of categories, from inpatient clinical care to outpatient therapy and revenue cycle management. Each category winner represents a unique facet of healthcare technology. For instance, Epic’s dominance in multiple EHR categories showcases its versatility and comprehensive offerings. Meanwhile, specialized solutions like Nextech’s EHR for dermatology highlight the importance of tailored services in niche markets.
The methodology behind the Best in KLAS awards is rigorous. KLAS Research gathers feedback from healthcare professionals across more than 6,000 organizations. This data-driven approach ensures that the awards reflect real-world experiences and insights. It’s not just about numbers; it’s about the stories behind those numbers. Each award winner has a narrative of innovation, resilience, and commitment to improving patient care.
As the healthcare landscape continues to evolve, the Best in KLAS awards serve as a guiding light. They inspire vendors to strive for excellence and encourage healthcare organizations to seek out the best solutions for their needs. The recognition of top performers fosters a culture of innovation, pushing the boundaries of what’s possible in healthcare technology.
In conclusion, the 2025 Best in KLAS Awards encapsulate the spirit of progress in healthcare technology. They celebrate the champions who are not only meeting the demands of today but are also paving the way for the future. As we look ahead, these awards remind us that in the world of healthcare, excellence is not a destination; it’s a journey. The winners today are the trailblazers of tomorrow, shaping a healthier world for all.
KLAS Research, a trusted name in healthcare IT evaluation, surveyed over 23,000 healthcare professionals. Their insights shape the Best in KLAS rankings, which highlight the top vendors and service providers. This year, the awards celebrate those who have made significant strides in performance and customer satisfaction throughout 2024.
Epic Systems continues to reign supreme. For the fifteenth consecutive year, it has been named the top Overall Health System Suite. Epic’s dominance in the Electronic Health Record (EHR) market is akin to a seasoned athlete who consistently outperforms the competition. Its robust solutions have become the backbone of many healthcare organizations, enabling seamless patient care and operational efficiency.
athenahealth, too, has carved its niche. Winning the Overall Independent Physician Practice Suite award for the second year in a row, it showcases resilience and adaptability in the ambulatory market. This recognition reflects its commitment to empowering independent practices with innovative solutions that enhance patient care.
Chartis made waves this year, being named the top Overall IT Services Firm for the first time. This accolade highlights its expertise in healthcare management consulting and IT services. Like a skilled navigator, Chartis guides healthcare organizations through the complexities of technology integration and operational improvement.
Evergreen Healthcare Partners also deserves a nod. It earned the top Overall Implementation Services Firm award for the second consecutive year. This recognition underscores its unwavering commitment to excellence in EHR implementation, ensuring that healthcare providers can harness technology effectively.
The awards also spotlight the most improved products and services. AGFA HealthCare’s Enterprise Imaging VNA saw a remarkable 17% increase in customer satisfaction. This leap reflects a growing recognition of the importance of vendor-neutral archives in managing imaging data. Similarly, Inovalon Converged Quality achieved a 17% increase in its performance score, driven by enhancements in customer service and system performance.
nimble solutions, formerly known as National Medical Billing Services, experienced a staggering 28% increase in client satisfaction. This surge illustrates the growing demand for EHR-agnostic ambulatory revenue cycle management services. Clearwater, too, reported a 14% increase in satisfaction among clients using its security and privacy managed services. These improvements signal a shift towards prioritizing patient data security in an increasingly digital healthcare landscape.
The Best in KLAS awards are not just about the winners; they reflect broader trends in healthcare technology. The introduction of the Virtual Sitting & Nursing category is a prime example. Collette Health emerged as the top performer in this new category, scoring 92.8 out of 100. This recognition highlights the rapid adoption of virtual care solutions, a trend accelerated by the pandemic. Collette Health’s commitment to enhancing nurse efficiency and patient safety through AI-driven solutions positions it as a leader in this transformative space.
The 2025 awards also emphasize the importance of integrated solutions. Healthcare is no longer a series of isolated services; it’s a complex ecosystem. Vendors that offer comprehensive solutions are better equipped to meet the evolving needs of healthcare providers. This holistic approach is crucial in an era where patient care demands seamless coordination across various platforms.
The awards cover a wide array of categories, from inpatient clinical care to outpatient therapy and revenue cycle management. Each category winner represents a unique facet of healthcare technology. For instance, Epic’s dominance in multiple EHR categories showcases its versatility and comprehensive offerings. Meanwhile, specialized solutions like Nextech’s EHR for dermatology highlight the importance of tailored services in niche markets.
The methodology behind the Best in KLAS awards is rigorous. KLAS Research gathers feedback from healthcare professionals across more than 6,000 organizations. This data-driven approach ensures that the awards reflect real-world experiences and insights. It’s not just about numbers; it’s about the stories behind those numbers. Each award winner has a narrative of innovation, resilience, and commitment to improving patient care.
As the healthcare landscape continues to evolve, the Best in KLAS awards serve as a guiding light. They inspire vendors to strive for excellence and encourage healthcare organizations to seek out the best solutions for their needs. The recognition of top performers fosters a culture of innovation, pushing the boundaries of what’s possible in healthcare technology.
In conclusion, the 2025 Best in KLAS Awards encapsulate the spirit of progress in healthcare technology. They celebrate the champions who are not only meeting the demands of today but are also paving the way for the future. As we look ahead, these awards remind us that in the world of healthcare, excellence is not a destination; it’s a journey. The winners today are the trailblazers of tomorrow, shaping a healthier world for all.