The 2025 Best in KLAS Awards: A Beacon of Excellence in Healthcare Technology
February 7, 2025, 4:23 pm
The healthcare technology landscape is a vast ocean, teeming with innovation and competition. Each year, the Best in KLAS Awards shine a spotlight on the top performers, guiding healthcare organizations toward the best solutions. The 2025 awards, recently announced by KLAS Research, highlight the vendors that have not only survived but thrived in a challenging environment. This year’s winners exemplify excellence, innovation, and customer satisfaction, setting the bar high for the industry.
Epic Systems continues to reign supreme, securing the title of Overall Health System Suite for the fifteenth consecutive year. Like a seasoned captain navigating turbulent waters, Epic has mastered the complexities of electronic health records (EHR). Its dominance in the EHR market is not just a matter of longevity; it reflects a deep commitment to improving patient care through technology. Epic’s solutions are not merely tools; they are lifelines for healthcare providers, enabling them to deliver efficient and effective care.
In the realm of independent physician practices, athenahealth has emerged victorious for the second year in a row. Its ambidextrous approach to the ambulatory market has proven successful, allowing it to adapt and innovate. Like a chameleon, athenahealth has adjusted to the needs of its clients, ensuring that it remains relevant and valuable. Its recognition in the Best in KLAS Awards underscores its unwavering focus on customer satisfaction and performance.
Chartis has made waves this year, earning the title of Overall IT Services Firm for the first time. This recognition is akin to a rising star breaking through the clouds. Chartis’s expertise in healthcare management consulting and IT services has positioned it as a trusted partner for organizations seeking to enhance their operational efficiency. Its ascent in the rankings is a testament to its ability to listen to clients and respond with tailored solutions.
Evergreen Healthcare Partners has also demonstrated consistency, clinching the award for Overall Implementation Services Firm for the second consecutive year. Like a reliable anchor in a storm, Evergreen has proven its worth in EHR implementation. Its commitment to excellence ensures that healthcare organizations can transition smoothly to new systems, minimizing disruption and maximizing effectiveness.
The 2025 awards also highlight significant improvements across various products and services. AGFA HealthCare’s Enterprise Imaging VNA has shown a remarkable 17% increase in customer satisfaction, a testament to its commitment to enhancing user experience. Inovalon Converged Quality has similarly improved, achieving a 17% boost in its overall performance score. These advancements reflect a broader trend in the industry: the relentless pursuit of better service and outcomes.
Nimble Solutions, formerly known as National Medical Billing Services, has experienced a staggering 28% increase in client satisfaction with its EHR-agnostic ambulatory revenue cycle management services. This transformation is akin to a caterpillar emerging as a butterfly, showcasing the power of adaptability and innovation in a competitive landscape. Clearwater’s security and privacy managed services also reported a 14% increase in satisfaction, highlighting the growing importance of data security in healthcare.
The Best in KLAS Awards also recognize individual category winners across various segments. Inpatient clinical care saw Epic’s EpicCare Inpatient EHR/Resolute Hospital Billing dominate in large, medium, and small bed categories. This sweep is reminiscent of a sports team clinching multiple championships in a single season, showcasing Epic’s comprehensive solutions that cater to diverse healthcare settings.
In the ambulatory and post-acute care categories, Epic again proved its mettle with its EpicCare Ambulatory EHR. This consistency across categories reinforces Epic’s reputation as a versatile and robust solution provider. Meanwhile, athenahealth’s athenaClinicals continues to shine in the independent practice sector, demonstrating its ability to cater to the unique needs of smaller healthcare providers.
Sectra, a name synonymous with imaging solutions, has also made headlines. Winning eight Best in KLAS awards, including recognition for its PACS (Picture Archiving and Communication System), Sectra has solidified its position as a leader in customer satisfaction. Its commitment to continuous improvement and innovation is evident in its transition to software as a service delivered through the public cloud. This strategic shift is akin to a ship adjusting its sails to catch the wind, ensuring it remains on course in a rapidly changing environment.
The Best in KLAS Awards are not just accolades; they are a reflection of the hard work and dedication of healthcare technology vendors. They serve as a compass for healthcare organizations, guiding them toward solutions that enhance patient care and operational efficiency. As the industry continues to evolve, these awards will remain a vital benchmark for excellence.
In conclusion, the 2025 Best in KLAS Awards highlight the best and brightest in healthcare technology. From Epic’s unwavering dominance to the impressive rise of Chartis and the remarkable improvements seen across various products, the landscape is vibrant and full of promise. As healthcare organizations navigate the complexities of technology, these awards provide a beacon of hope, illuminating the path toward better care and improved outcomes. The journey is ongoing, but with these leaders at the helm, the future looks bright.
Epic Systems continues to reign supreme, securing the title of Overall Health System Suite for the fifteenth consecutive year. Like a seasoned captain navigating turbulent waters, Epic has mastered the complexities of electronic health records (EHR). Its dominance in the EHR market is not just a matter of longevity; it reflects a deep commitment to improving patient care through technology. Epic’s solutions are not merely tools; they are lifelines for healthcare providers, enabling them to deliver efficient and effective care.
In the realm of independent physician practices, athenahealth has emerged victorious for the second year in a row. Its ambidextrous approach to the ambulatory market has proven successful, allowing it to adapt and innovate. Like a chameleon, athenahealth has adjusted to the needs of its clients, ensuring that it remains relevant and valuable. Its recognition in the Best in KLAS Awards underscores its unwavering focus on customer satisfaction and performance.
Chartis has made waves this year, earning the title of Overall IT Services Firm for the first time. This recognition is akin to a rising star breaking through the clouds. Chartis’s expertise in healthcare management consulting and IT services has positioned it as a trusted partner for organizations seeking to enhance their operational efficiency. Its ascent in the rankings is a testament to its ability to listen to clients and respond with tailored solutions.
Evergreen Healthcare Partners has also demonstrated consistency, clinching the award for Overall Implementation Services Firm for the second consecutive year. Like a reliable anchor in a storm, Evergreen has proven its worth in EHR implementation. Its commitment to excellence ensures that healthcare organizations can transition smoothly to new systems, minimizing disruption and maximizing effectiveness.
The 2025 awards also highlight significant improvements across various products and services. AGFA HealthCare’s Enterprise Imaging VNA has shown a remarkable 17% increase in customer satisfaction, a testament to its commitment to enhancing user experience. Inovalon Converged Quality has similarly improved, achieving a 17% boost in its overall performance score. These advancements reflect a broader trend in the industry: the relentless pursuit of better service and outcomes.
Nimble Solutions, formerly known as National Medical Billing Services, has experienced a staggering 28% increase in client satisfaction with its EHR-agnostic ambulatory revenue cycle management services. This transformation is akin to a caterpillar emerging as a butterfly, showcasing the power of adaptability and innovation in a competitive landscape. Clearwater’s security and privacy managed services also reported a 14% increase in satisfaction, highlighting the growing importance of data security in healthcare.
The Best in KLAS Awards also recognize individual category winners across various segments. Inpatient clinical care saw Epic’s EpicCare Inpatient EHR/Resolute Hospital Billing dominate in large, medium, and small bed categories. This sweep is reminiscent of a sports team clinching multiple championships in a single season, showcasing Epic’s comprehensive solutions that cater to diverse healthcare settings.
In the ambulatory and post-acute care categories, Epic again proved its mettle with its EpicCare Ambulatory EHR. This consistency across categories reinforces Epic’s reputation as a versatile and robust solution provider. Meanwhile, athenahealth’s athenaClinicals continues to shine in the independent practice sector, demonstrating its ability to cater to the unique needs of smaller healthcare providers.
Sectra, a name synonymous with imaging solutions, has also made headlines. Winning eight Best in KLAS awards, including recognition for its PACS (Picture Archiving and Communication System), Sectra has solidified its position as a leader in customer satisfaction. Its commitment to continuous improvement and innovation is evident in its transition to software as a service delivered through the public cloud. This strategic shift is akin to a ship adjusting its sails to catch the wind, ensuring it remains on course in a rapidly changing environment.
The Best in KLAS Awards are not just accolades; they are a reflection of the hard work and dedication of healthcare technology vendors. They serve as a compass for healthcare organizations, guiding them toward solutions that enhance patient care and operational efficiency. As the industry continues to evolve, these awards will remain a vital benchmark for excellence.
In conclusion, the 2025 Best in KLAS Awards highlight the best and brightest in healthcare technology. From Epic’s unwavering dominance to the impressive rise of Chartis and the remarkable improvements seen across various products, the landscape is vibrant and full of promise. As healthcare organizations navigate the complexities of technology, these awards provide a beacon of hope, illuminating the path toward better care and improved outcomes. The journey is ongoing, but with these leaders at the helm, the future looks bright.