Healthcare Tech Triumphs: Lyric and Sectra Shine in KLAS Awards
February 7, 2025, 4:23 pm
In the bustling world of healthcare technology, two companies have emerged as shining stars. Lyric and Sectra have both earned prestigious accolades in the 2025 Best in KLAS Awards. These awards are not just trophies; they symbolize excellence in customer satisfaction and innovation.
Lyric, based in Philadelphia, has captured the spotlight with its win in the Pre-Payment Accuracy and Integrity Solutions category. This recognition is a testament to Lyric's commitment to transforming payment accuracy in healthcare. The company’s flagship product, ClaimsXten, has been pivotal in reducing waste within the healthcare ecosystem. With an impressive overall performance score of 87.9, Lyric has demonstrated its prowess across four key customer experience pillars: company culture, customer loyalty, relationships, and overall product value.
The company’s success story is built on a foundation of swift, technology-driven solutions. Lyric42, its best-in-class technology platform, is a game changer. It enables enhanced solutions through strategic partnerships and internal product development. This approach has not only improved operational activities but has also solidified customer relationships.
Sectra, hailing from Sweden, has made waves with its remarkable achievement of eight Best in KLAS awards. This marks the twelfth consecutive year that Sectra PACS has been ranked number one in customer satisfaction in the U.S. and six years in Canada. The company’s enterprise imaging modules for radiology and digital pathology have garnered praise across multiple regions, including Northern and Southern Europe, as well as the Middle East and Africa.
Sectra’s journey began in 1993 with its first PACS installation in Sweden. Today, it manages over 152 million annual imaging exams across more than 2,500 sites worldwide. The company’s dedication to customer satisfaction is evident in its transformation to a software-as-a-service model delivered through the public cloud. This shift has not only maintained high customer satisfaction but has also allowed Sectra to continuously evolve its products in collaboration with users.
Both companies have demonstrated that success in healthcare technology hinges on understanding customer needs. Lyric’s focus on payment accuracy resonates with healthcare providers striving to minimize waste. Meanwhile, Sectra’s commitment to enhancing imaging solutions reflects a broader trend in healthcare: the push for efficiency and effectiveness.
The Best in KLAS awards are not merely accolades; they are reflections of a company’s ability to innovate and adapt. KLAS Research, the organization behind the awards, conducts extensive research and gathers feedback from healthcare providers. This rigorous process ensures that the winners truly represent the best in the industry.
Lyric’s CEO, Raj Ronanki, expressed pride in the company’s recognition. He emphasized the importance of collaboration with customers to ensure payment accuracy. This sentiment echoes throughout the healthcare tech landscape. Companies that prioritize customer relationships are the ones that thrive.
Similarly, Sectra’s CEO, Torbjörn Kronander, highlighted the dedication of employees in maintaining customer satisfaction during significant organizational changes. This adaptability is crucial in a rapidly evolving industry.
The healthcare technology sector is a dynamic arena. It demands constant innovation and responsiveness to market needs. Companies like Lyric and Sectra are leading the charge. They are not just participants; they are pioneers shaping the future of healthcare.
As the industry continues to evolve, the importance of data-driven solutions cannot be overstated. Both Lyric and Sectra leverage technology to enhance their offerings. This focus on innovation positions them as leaders in a competitive landscape.
The awards serve as a beacon for other companies in the sector. They highlight the significance of understanding customer needs and delivering exceptional value. In a world where healthcare providers face mounting pressures, solutions that streamline processes and improve outcomes are invaluable.
Looking ahead, the future of healthcare technology is bright. With companies like Lyric and Sectra at the forefront, the industry is poised for continued growth and transformation. Their achievements in the Best in KLAS awards are just the beginning.
In conclusion, the 2025 Best in KLAS Awards have spotlighted two remarkable companies. Lyric and Sectra exemplify the best of healthcare technology. Their commitment to customer satisfaction and innovation sets a high bar for the industry. As they continue to push boundaries, the healthcare ecosystem stands to benefit immensely. The journey is ongoing, and the stakes are high. But with leaders like Lyric and Sectra, the future looks promising.
Lyric, based in Philadelphia, has captured the spotlight with its win in the Pre-Payment Accuracy and Integrity Solutions category. This recognition is a testament to Lyric's commitment to transforming payment accuracy in healthcare. The company’s flagship product, ClaimsXten, has been pivotal in reducing waste within the healthcare ecosystem. With an impressive overall performance score of 87.9, Lyric has demonstrated its prowess across four key customer experience pillars: company culture, customer loyalty, relationships, and overall product value.
The company’s success story is built on a foundation of swift, technology-driven solutions. Lyric42, its best-in-class technology platform, is a game changer. It enables enhanced solutions through strategic partnerships and internal product development. This approach has not only improved operational activities but has also solidified customer relationships.
Sectra, hailing from Sweden, has made waves with its remarkable achievement of eight Best in KLAS awards. This marks the twelfth consecutive year that Sectra PACS has been ranked number one in customer satisfaction in the U.S. and six years in Canada. The company’s enterprise imaging modules for radiology and digital pathology have garnered praise across multiple regions, including Northern and Southern Europe, as well as the Middle East and Africa.
Sectra’s journey began in 1993 with its first PACS installation in Sweden. Today, it manages over 152 million annual imaging exams across more than 2,500 sites worldwide. The company’s dedication to customer satisfaction is evident in its transformation to a software-as-a-service model delivered through the public cloud. This shift has not only maintained high customer satisfaction but has also allowed Sectra to continuously evolve its products in collaboration with users.
Both companies have demonstrated that success in healthcare technology hinges on understanding customer needs. Lyric’s focus on payment accuracy resonates with healthcare providers striving to minimize waste. Meanwhile, Sectra’s commitment to enhancing imaging solutions reflects a broader trend in healthcare: the push for efficiency and effectiveness.
The Best in KLAS awards are not merely accolades; they are reflections of a company’s ability to innovate and adapt. KLAS Research, the organization behind the awards, conducts extensive research and gathers feedback from healthcare providers. This rigorous process ensures that the winners truly represent the best in the industry.
Lyric’s CEO, Raj Ronanki, expressed pride in the company’s recognition. He emphasized the importance of collaboration with customers to ensure payment accuracy. This sentiment echoes throughout the healthcare tech landscape. Companies that prioritize customer relationships are the ones that thrive.
Similarly, Sectra’s CEO, Torbjörn Kronander, highlighted the dedication of employees in maintaining customer satisfaction during significant organizational changes. This adaptability is crucial in a rapidly evolving industry.
The healthcare technology sector is a dynamic arena. It demands constant innovation and responsiveness to market needs. Companies like Lyric and Sectra are leading the charge. They are not just participants; they are pioneers shaping the future of healthcare.
As the industry continues to evolve, the importance of data-driven solutions cannot be overstated. Both Lyric and Sectra leverage technology to enhance their offerings. This focus on innovation positions them as leaders in a competitive landscape.
The awards serve as a beacon for other companies in the sector. They highlight the significance of understanding customer needs and delivering exceptional value. In a world where healthcare providers face mounting pressures, solutions that streamline processes and improve outcomes are invaluable.
Looking ahead, the future of healthcare technology is bright. With companies like Lyric and Sectra at the forefront, the industry is poised for continued growth and transformation. Their achievements in the Best in KLAS awards are just the beginning.
In conclusion, the 2025 Best in KLAS Awards have spotlighted two remarkable companies. Lyric and Sectra exemplify the best of healthcare technology. Their commitment to customer satisfaction and innovation sets a high bar for the industry. As they continue to push boundaries, the healthcare ecosystem stands to benefit immensely. The journey is ongoing, and the stakes are high. But with leaders like Lyric and Sectra, the future looks promising.