Mako Networks and Mitel: Titans of the VoIP and Hybrid Communication Landscape
January 9, 2025, 12:02 am
In the ever-evolving world of business communications, two companies stand out: Mako Networks and Mitel. Both are carving their paths in the realms of VoIP and hybrid communication solutions. Their recent achievements signal a shift in how businesses communicate, collaborate, and connect.
Mako Networks recently clinched the 2024 INTERNET TELEPHONY Hosted VoIP Excellence Award. This accolade is not just a trophy on the shelf; it’s a testament to their commitment to innovation in IP communications. Mako Voice, their flagship solution, is designed to be flexible. It adapts to the unique needs of businesses, offering options like Hosted PBX and SIP Trunking. This flexibility translates to significant savings—20-50% off traditional phone bills. Imagine getting an enterprise-grade phone system without the enterprise-grade price tag.
Mako’s approach is consultative. They don’t just sell a product; they craft a solution. Each deployment is tailored, ensuring that every client receives a service that fits like a glove. Their support is another feather in their cap. With 24/7 availability and a live response time of under a minute 95% of the time, Mako is redefining customer service in the tech space. They are not just a service provider; they are a partner in communication.
Mako Voice also boasts a plethora of features. Businesses can keep their existing phone numbers and equipment, avoiding the costly and disruptive process of switching systems. This is akin to upgrading your car’s engine without having to buy a new vehicle. The integration with Microsoft Teams is another highlight, bridging the gap between traditional calling and modern collaboration tools. This seamless integration ensures that businesses can maintain their workflows without missing a beat.
On the other side of the communication spectrum, Mitel is making waves with its hybrid communication solutions. As the demand for flexible deployment models grows, Mitel is positioned to lead the charge. Their acquisition of Unify has expanded their reach, now serving over 70 million users globally. This is not just a number; it represents a vast network of businesses relying on Mitel for their communication needs.
Mitel’s Common Communications Framework is a game-changer. It provides a blueprint for organizations to maintain a consistent communication experience, regardless of their deployment model. This is crucial in today’s business landscape, where adaptability is key. Research shows that 91% of enterprises prioritize a hybrid approach. Mitel is not just keeping up; they are setting the pace.
Strategic partnerships are also part of Mitel’s playbook. Their collaboration with Zoom aims to deliver an AI-first hybrid communication solution. This partnership is not just about technology; it’s about enhancing the customer experience. The introduction of Mitel CX, an AI-powered customer experience platform, further underscores their commitment to innovation. These advancements are designed to improve situational awareness and productivity, ultimately benefiting the end-user.
Mitel’s 2024 highlights are impressive. They reaffirmed their commitment to the unified communications market with a comprehensive suite of solutions. Their telehealth communication platform, Virtual Care Collaboration Service, addresses critical needs in healthcare, showcasing their versatility. Moreover, the launch of Mitel Interaction Recording (MIR) Insights AI offers businesses valuable insights into customer communications, enhancing quality management and compliance.
Both Mako Networks and Mitel are not just players in the VoIP and hybrid communication space; they are pioneers. Mako’s white-glove service experience and Mitel’s strategic differentiation through hybrid UC solutions illustrate their unique approaches. While Mako focuses on personalized support and cost savings, Mitel emphasizes flexibility and innovation.
The competition between these two giants is fierce. Mako’s tailored solutions and exceptional customer service create a strong value proposition for businesses looking to optimize their communication systems. Meanwhile, Mitel’s expansive portfolio and strategic partnerships position it as a leader in the hybrid communication landscape.
As we look to the future, the demand for effective communication solutions will only grow. Businesses are seeking ways to enhance collaboration, improve customer engagement, and streamline operations. Mako Networks and Mitel are poised to meet these demands head-on. Their innovations will shape the future of business communications, making it more efficient, flexible, and user-friendly.
In conclusion, Mako Networks and Mitel are not just adapting to the changing landscape; they are leading the charge. Their recent achievements highlight their commitment to excellence and innovation. As they continue to evolve, businesses can expect more groundbreaking solutions that redefine how we communicate. The future is bright for these titans of the VoIP and hybrid communication space.
Mako Networks recently clinched the 2024 INTERNET TELEPHONY Hosted VoIP Excellence Award. This accolade is not just a trophy on the shelf; it’s a testament to their commitment to innovation in IP communications. Mako Voice, their flagship solution, is designed to be flexible. It adapts to the unique needs of businesses, offering options like Hosted PBX and SIP Trunking. This flexibility translates to significant savings—20-50% off traditional phone bills. Imagine getting an enterprise-grade phone system without the enterprise-grade price tag.
Mako’s approach is consultative. They don’t just sell a product; they craft a solution. Each deployment is tailored, ensuring that every client receives a service that fits like a glove. Their support is another feather in their cap. With 24/7 availability and a live response time of under a minute 95% of the time, Mako is redefining customer service in the tech space. They are not just a service provider; they are a partner in communication.
Mako Voice also boasts a plethora of features. Businesses can keep their existing phone numbers and equipment, avoiding the costly and disruptive process of switching systems. This is akin to upgrading your car’s engine without having to buy a new vehicle. The integration with Microsoft Teams is another highlight, bridging the gap between traditional calling and modern collaboration tools. This seamless integration ensures that businesses can maintain their workflows without missing a beat.
On the other side of the communication spectrum, Mitel is making waves with its hybrid communication solutions. As the demand for flexible deployment models grows, Mitel is positioned to lead the charge. Their acquisition of Unify has expanded their reach, now serving over 70 million users globally. This is not just a number; it represents a vast network of businesses relying on Mitel for their communication needs.
Mitel’s Common Communications Framework is a game-changer. It provides a blueprint for organizations to maintain a consistent communication experience, regardless of their deployment model. This is crucial in today’s business landscape, where adaptability is key. Research shows that 91% of enterprises prioritize a hybrid approach. Mitel is not just keeping up; they are setting the pace.
Strategic partnerships are also part of Mitel’s playbook. Their collaboration with Zoom aims to deliver an AI-first hybrid communication solution. This partnership is not just about technology; it’s about enhancing the customer experience. The introduction of Mitel CX, an AI-powered customer experience platform, further underscores their commitment to innovation. These advancements are designed to improve situational awareness and productivity, ultimately benefiting the end-user.
Mitel’s 2024 highlights are impressive. They reaffirmed their commitment to the unified communications market with a comprehensive suite of solutions. Their telehealth communication platform, Virtual Care Collaboration Service, addresses critical needs in healthcare, showcasing their versatility. Moreover, the launch of Mitel Interaction Recording (MIR) Insights AI offers businesses valuable insights into customer communications, enhancing quality management and compliance.
Both Mako Networks and Mitel are not just players in the VoIP and hybrid communication space; they are pioneers. Mako’s white-glove service experience and Mitel’s strategic differentiation through hybrid UC solutions illustrate their unique approaches. While Mako focuses on personalized support and cost savings, Mitel emphasizes flexibility and innovation.
The competition between these two giants is fierce. Mako’s tailored solutions and exceptional customer service create a strong value proposition for businesses looking to optimize their communication systems. Meanwhile, Mitel’s expansive portfolio and strategic partnerships position it as a leader in the hybrid communication landscape.
As we look to the future, the demand for effective communication solutions will only grow. Businesses are seeking ways to enhance collaboration, improve customer engagement, and streamline operations. Mako Networks and Mitel are poised to meet these demands head-on. Their innovations will shape the future of business communications, making it more efficient, flexible, and user-friendly.
In conclusion, Mako Networks and Mitel are not just adapting to the changing landscape; they are leading the charge. Their recent achievements highlight their commitment to excellence and innovation. As they continue to evolve, businesses can expect more groundbreaking solutions that redefine how we communicate. The future is bright for these titans of the VoIP and hybrid communication space.