The Rise of Agentic AI: A New Era for Automation in India

December 5, 2024, 12:37 am
Automation Anywhere
Automation Anywhere
Artificial IntelligenceAutomationBusinessIndustryPlatformProviderRoboticsSoftwareTechnologyTime
Location: United States, California, San Jose
Employees: 1001-5000
Founded date: 2003
Total raised: $1.04B
In the bustling tech landscape of India, a revolution is brewing. Automation Anywhere, a pioneer in robotic process automation (RPA), is riding the wave of artificial intelligence (AI) and generative AI (GenAI). The company’s co-founder, Ankur Kothari, sees India as a vital cog in this machine. With nearly half of its 1,600 employees based in Bengaluru, the heart of its research and development beats strongly in this vibrant city.

Automation Anywhere is not just another tech company. It’s a harbinger of change. The firm has evolved from its RPA roots into a comprehensive automation powerhouse. The introduction of its Gen-AI Process Model Duo is a game-changer. This model learns from over 300 million automations, making it a treasure trove of knowledge. It’s like having a wise old sage guiding businesses through the complexities of automation.

The company’s clientele spans various sectors, including banking, telecom, logistics, and retail. While the U.S. remains its largest revenue market, India is not just a secondary player. It’s a strategic market, a testing ground for technology that will be recognized globally. Kothari emphasizes that many Indian businesses operate as Global Capability Centers (GCCs), funneling revenue back to their headquarters in the U.S. or U.K. This interconnectedness highlights India’s growing importance in the global tech ecosystem.

The growth of AI has supercharged automation programs. Kothari notes that the role of automation has transformed. It’s no longer just about efficiency. It’s about enhancing customer and employee experiences. Automation is now a multifaceted tool, driving revenue and customer growth. It’s a renaissance for businesses, allowing them to reimagine work processes.

Research firm Gartner predicts that by 2026, 30% of enterprises will automate over half of their network activities. This is a significant leap from under 10% in mid-2023. The demand for intelligent automation is surging. Companies are increasingly looking to AI-based analytics to navigate the complexities of modern business. The future is bright for those who embrace this change.

Meanwhile, Aisera is making waves in the AI landscape. The company recently appointed Kashif Mahbub as its Chief Marketing Officer. With over two decades of experience, Mahbub is no stranger to the world of AI and automation. His previous role at Ushur saw him build a marketing powerhouse, driving 20x revenue growth. Now, he’s set to elevate Aisera’s market presence.

Aisera is not just another player in the AI game. It’s a leader, recognized by top-tier analysts. The company has been named a leader in the 2024 Gartner Magic Quadrant for AI Applications in IT Service Management. This recognition underscores its commitment to delivering value through innovative solutions.

Mahbub believes that businesses face a critical choice: leverage AI for exponential customer value or risk obsolescence. Aisera is uniquely positioned to dominate the market. Its products are already live and delivering results for major global brands. This is not just participation; it’s leadership in the AI revolution.

The landscape of automation is shifting. Agentic automation, a term gaining traction, refers to the ability to automate 40-80% of work processes. This is a significant leap from traditional RPA, which could only automate 20-30%. Agentic automation redefines what’s possible. It broadens the scope of automation, modernizing workflows and enhancing productivity.

As businesses adapt to this new reality, the focus is on creating seamless experiences. Automation is now intertwined with customer service, internal help desks, and more. The goal is to improve efficiency while also enhancing the user experience. This dual focus is crucial in today’s competitive environment.

The future of automation is not just about machines doing the work. It’s about collaboration between humans and technology. AI provides the cognitive capabilities needed to tackle complex tasks. Automation, on the other hand, offers the scale required to implement these solutions across enterprises. Together, they create a powerful synergy.

In conclusion, the rise of agentic AI marks a new chapter in the automation narrative. Companies like Automation Anywhere and Aisera are at the forefront of this transformation. They are not just adapting to change; they are driving it. As India continues to play a pivotal role in this landscape, the potential for growth and innovation is limitless. The future is bright for those who dare to embrace the power of AI and automation. The journey has just begun, and the possibilities are endless.