TeamViewer's Smart Service: A Game Changer for Manufacturers

December 5, 2024, 10:57 pm
Deloitte
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In the world of manufacturing, time is money. Unplanned downtime can cost the industry over $50 billion annually. As factories hum with activity, a skilled workforce is becoming as rare as a needle in a haystack. TeamViewer's latest innovation, Smart Service, aims to tackle these challenges head-on.

Imagine a factory floor where machines operate seamlessly, and human expertise is just a click away. TeamViewer's Smart Service integrates remote access with augmented reality (AR) to create a safety net for manufacturers. This solution is not just a tool; it’s a lifeline for Original Equipment Manufacturers (OEMs) across various sectors, including industrial manufacturing, agriculture, healthcare, and electronics.

The manufacturing sector is at a crossroads. By 2030, a skilled workforce shortfall of 2.1 million is expected. TeamViewer recognizes this looming crisis. Their Smart Service is designed to bridge the gap between operational technology (OT) and information technology (IT). This integration ensures that manufacturers can maintain productivity even during critical downtimes.

The Smart Service solution is equipped with features that go beyond traditional remote support. It employs industry-grade security, allowing for secure remote connections even in complex environments. Port forwarding and VPN extensions enable seamless access, making it easier for technicians to diagnose and resolve issues without being physically present.

Communication is key in any troubleshooting scenario. Smart Service enhances this with live captions and optional real-time translation. This feature breaks down language barriers, allowing global teams to collaborate effectively. Captions are automatically transcribed and saved, creating a detailed record of each session. This not only aids in immediate problem-solving but also contributes to a growing knowledge base for future reference.

As industries evolve, the demand for reliable support systems grows. Manufacturers are under pressure to respond quickly to issues. Traditional after-sales processes often fall short, leading to frustration and lost revenue. TeamViewer's Smart Service aims to change that narrative. By integrating AR capabilities, it transforms reactive service models into proactive, real-time troubleshooting operations.

The environmental impact of manufacturing is also a pressing concern. Smart Service helps reduce the carbon footprint by minimizing the need for travel. This aligns with the increasing focus on environmental, social, and governance (ESG) standards. Manufacturers can now address equipment issues without sending technicians across the globe, thus supporting sustainability efforts.

In a landscape where efficiency is paramount, TeamViewer's Smart Service stands out. It offers manufacturers the tools they need to detect and resolve problems swiftly. The solution is not just about fixing issues; it’s about enhancing overall operational efficiency. By providing real-time expert guidance, manufacturers can maintain their competitive edge.

The Smart Service solution is a response to the growing complexity of manufacturing environments. As machines become more sophisticated, the need for immediate and effective support becomes critical. TeamViewer’s approach is to empower manufacturers with the resources they need to thrive in this challenging landscape.

In conclusion, TeamViewer's Smart Service is more than just a technological advancement; it’s a strategic move for manufacturers facing unprecedented challenges. By integrating remote access with AR, it provides a comprehensive solution that addresses both operational and economic hurdles. As the manufacturing industry continues to evolve, solutions like Smart Service will be essential in navigating the future. The stakes are high, but with the right tools, manufacturers can turn challenges into opportunities.

TransPerfect Legal Expands Footprint in APAC with Robert Surh



In the fast-paced world of legal technology, having the right people in the right places is crucial. TransPerfect Legal, a leader in legal technology and advisory services, has made a significant move by hiring Robert Surh as a Director in the APAC region. This strategic addition underscores the company’s commitment to expanding its presence in South Korea and neighboring markets.

Surh brings over two decades of experience to the table. His background spans litigation, corporate law, and forensic consulting. He started as a US-licensed attorney, gaining firsthand experience in the courtroom. This foundation laid the groundwork for his impressive career, which includes roles at prestigious law firms and major corporations like LG Electronics and E.Land World Co., Ltd.

In his new role, Surh will focus on growing TransPerfect Legal's technology and services across Asia. His expertise will be invaluable as the company navigates the complexities of the legal landscape in the region. With language and regulatory differences posing challenges, Surh’s experience will help bridge these gaps.

TransPerfect Legal is not just about legal services; it’s about providing comprehensive solutions. The company offers a range of services, including eDiscovery, managed review, and language services. This diverse portfolio positions TransPerfect as a one-stop shop for legal and regulatory practitioners.

The legal industry is evolving rapidly. As globalization increases, the need for cross-border legal services becomes more pronounced. TransPerfect’s commitment to quality and client service is evident in its ISO certifications. This dedication ensures that clients receive the highest standard of service, regardless of their location.

Surh’s addition to the team is a testament to TransPerfect’s growth strategy. The company is not just expanding its workforce; it’s enhancing its capabilities. With Surh at the helm in the APAC region, clients can expect tailored solutions that meet their unique needs.

In a world where legal challenges are becoming more complex, having a strong team is essential. TransPerfect Legal is positioning itself as a leader in this space. With a presence in over 140 cities worldwide, the company is well-equipped to handle the demands of a global clientele.

In summary, Robert Surh’s appointment at TransPerfect Legal marks a significant step in the company’s expansion in the APAC region. His extensive experience and deep understanding of the legal landscape will undoubtedly benefit clients. As TransPerfect continues to grow, it remains committed to providing innovative solutions that address the evolving needs of the legal industry. The future looks bright for TransPerfect Legal, and with leaders like Surh on board, the company is poised for success.