Likewize's New Chapter: A Majority Investment from Genstar Capital

October 23, 2024, 10:34 pm
Genstar Capital
Genstar Capital
FinTechTechnologyManagementSoftwareIndustryProductInsurTechHealthTechServiceProvider
Location: United States, California, San Francisco
Employees: 51-200
Likewize
Likewize
E-commerceHardwareInsurTechITMobilePhoneProductProviderServiceTechnology
Location: United States, Texas, Southlake
Employees: 1001-5000
Founded date: 2021
In the fast-paced world of technology, stability is a rare gem. Likewize, a Dallas-based leader in tech protection and support, has just secured a majority investment from Genstar Capital. This partnership marks a significant milestone in Likewize's journey, promising to propel the company into its next phase of growth and innovation.

Founded in 1997, Likewize has carved a niche in the tech support landscape. The company specializes in resolving tech-related issues, handling over 250 million device problems annually. From warranty claims to repairs and upgrades, Likewize is the safety net for millions of customers worldwide. Their services are trusted by major brands in telecommunications, finance, and retail, showcasing their broad market appeal.

The recent investment from Genstar Capital, announced on October 23, 2024, is a testament to Likewize's potential. The financial details remain under wraps, but the implications are clear. Genstar, already a significant player in the investment arena, has now taken a majority stake in Likewize, reinforcing its commitment to the company's vision. This partnership is not just about capital; it’s about shared ambition.

Rod Millar, Likewize's CEO, has been at the helm during a transformative period. Under his leadership, the company has evolved into a global powerhouse in tech protection. Millar emphasizes that this new investment underscores Genstar's confidence in their strategy. With this backing, Likewize aims to push the boundaries of innovation further, enhancing its platform and expanding its capabilities.

The tech protection market is booming. As technology becomes more integral to daily life, the demand for reliable support services grows. Likewize is poised to capitalize on this trend. The company plans to invest in advanced solutions, including AI-driven claims handling and enhanced premium tech support. These innovations will not only streamline operations but also elevate the customer experience.

Genstar's involvement is strategic. The firm has a history of transforming its portfolio companies into industry leaders. With approximately $49 billion in assets under management, Genstar brings a wealth of experience and resources. Their partnership with Likewize is expected to accelerate growth, particularly in Europe, where the company has recently expanded its footprint.

The past 19 months have been a whirlwind for Likewize. Since Genstar's initial investment in March 2023, the company has seen its core business grow by over 30%. This impressive growth is a clear indicator of the demand for tech protection services. Major partnerships with telecommunications carriers and retailers have further solidified Likewize's market position.

Brightstar Capital Partners, a minority investor in Likewize, will continue to play a role in the company's future. Their operational expertise and strategic insights will complement Genstar's investment, ensuring that Likewize remains on a path of sustained growth. The collaboration between these two investment firms is a powerful combination, aimed at maximizing Likewize's potential.

The tech landscape is ever-evolving. As devices become more complex, the challenges associated with them multiply. Likewize stands ready to meet these challenges head-on. Their comprehensive approach to tech protection ensures that customers have a reliable partner when things go awry. Whether a device is lost, stolen, or simply malfunctioning, Likewize provides solutions that ease the burden on users.

The company’s reach is impressive. Operating in over 30 countries, Likewize resolves a staggering number of tech issues each year. This global presence not only enhances their brand recognition but also positions them as a leader in the industry. As they continue to expand, Likewize is set to capture an even larger share of the market.

In a world where technology is both a blessing and a curse, Likewize offers peace of mind. Their commitment to customer satisfaction is unwavering. By investing in innovative solutions and expanding their service offerings, they are not just keeping pace with the industry; they are setting the standard.

As Likewize embarks on this new chapter with Genstar Capital, the future looks bright. The partnership promises to unlock new opportunities and drive innovation. With a clear vision and robust support, Likewize is well-positioned to navigate the complexities of the tech protection landscape.

In conclusion, the majority investment from Genstar Capital is more than just a financial transaction. It is a strategic alliance that will fuel Likewize's growth and innovation. As technology continues to evolve, Likewize stands ready to protect and support its customers, ensuring that every tech problem is met with a swift and effective solution. The journey ahead is filled with promise, and Likewize is poised to lead the way.