The New Age of Customer Experience: AI-Powered Solutions Transforming Business Interactions
October 18, 2024, 5:34 am
Location: Israel, Tel Aviv District, Herzliya
Employees: 51-200
Founded date: 2015
Total raised: $53.5M
In a world where customers crave personalization, businesses are racing to adapt. The landscape of customer service is evolving, driven by technology that bridges the gap between human interaction and automated efficiency. Two recent innovations highlight this shift: TechSee's VRAi and Rocket Software's advancements in hybrid cloud solutions. Both represent a new frontier in customer experience, where artificial intelligence (AI) plays a pivotal role.
TechSee recently launched VRAi on Salesforce AppExchange, a platform designed to enhance customer interactions through visual assistance. Imagine a world where customers can resolve issues without waiting for a human agent. VRAi makes this possible. It empowers users to create AI-driven vision models that streamline self-service flows. This technology not only assists customers but also aids agents in identifying products and providing insights.
The statistics are telling. A staggering 73% of customers desire personalized experiences, yet 61% feel like just another number. This disconnect is a wake-up call for businesses. The pressure is on to invest in technologies that can deliver tailored experiences. VRAi addresses this need head-on. It integrates seamlessly with Salesforce, requiring no coding skills for deployment. This means businesses can implement it quickly, making it accessible to all.
VRAi's features are impressive. It enhances self-service by automatically classifying and tagging images from video sessions. This allows customers to troubleshoot issues independently, saving time and frustration. The platform's multimodal capabilities mean it can process text, images, and audio/video, expanding its use cases. Moreover, it ensures smooth transitions between digital and human support, recognizing that sometimes, a human touch is necessary.
Accuracy is another strong suit. VRAi boasts over 91% accuracy in real-world scenarios. This precision is crucial in customer interactions, where clarity can make or break a relationship. Continuous learning is built into the system, allowing it to improve with each interaction. This adaptability is key in a world where customer expectations are constantly evolving.
On the other side of the tech spectrum, Rocket Software is making waves with its generative AI advancements in hybrid cloud solutions. The company is focused on modernizing business applications and data, unlocking their value for organizations. In a recent survey, 66% of respondents noted that AI significantly boosted efficiency in their IT modernization efforts. This statistic underscores the growing recognition of AI's role in enhancing operational performance.
Rocket Software's new capabilities aim to streamline data integration and enhance productivity. The company’s offerings include Rocket Content Smart Chat, which provides a secure conversational AI interface for sensitive document access. This feature ensures regulatory compliance while simplifying unstructured data classification. In an age where data security is paramount, this innovation is a game-changer.
The Rocket Enterprise Suite is another standout. It employs an AI natural language assistant to facilitate code analysis, making the modernization of mainframe applications more manageable. This is crucial as businesses transition to cloud-native environments. The suite enhances developer productivity by simplifying complex code, a task that can often feel like navigating a labyrinth.
Rocket Visual COBOL takes this a step further by simplifying COBOL code understanding. This tool is vital for organizations that rely on legacy systems. It ensures seamless integration with hybrid cloud environments while preserving core business logic. This balance of modernization and legacy support is essential for businesses looking to future-proof their operations.
Both TechSee and Rocket Software are responding to a common challenge: the need for agility in decision-making and operational performance. As industries face increasing pressure to adapt, these technologies provide the tools necessary for transformation. They represent a shift from traditional customer service models to a more dynamic, responsive approach.
The implications are profound. Companies that embrace these innovations can expect to see significant improvements in customer satisfaction and operational efficiency. The integration of AI into customer service is not just a trend; it’s a necessity. As customers become more discerning, businesses must rise to the occasion.
In conclusion, the future of customer experience is bright, illuminated by the advancements in AI technology. TechSee's VRAi and Rocket Software's hybrid cloud solutions are at the forefront of this revolution. They offer businesses the opportunity to enhance interactions, streamline processes, and ultimately, foster loyalty. In a world where every interaction counts, these tools are not just enhancements; they are essential components of a successful strategy. The age of AI-powered customer experience is here, and it’s transforming the way businesses connect with their customers. Embrace it, or risk being left behind.
TechSee recently launched VRAi on Salesforce AppExchange, a platform designed to enhance customer interactions through visual assistance. Imagine a world where customers can resolve issues without waiting for a human agent. VRAi makes this possible. It empowers users to create AI-driven vision models that streamline self-service flows. This technology not only assists customers but also aids agents in identifying products and providing insights.
The statistics are telling. A staggering 73% of customers desire personalized experiences, yet 61% feel like just another number. This disconnect is a wake-up call for businesses. The pressure is on to invest in technologies that can deliver tailored experiences. VRAi addresses this need head-on. It integrates seamlessly with Salesforce, requiring no coding skills for deployment. This means businesses can implement it quickly, making it accessible to all.
VRAi's features are impressive. It enhances self-service by automatically classifying and tagging images from video sessions. This allows customers to troubleshoot issues independently, saving time and frustration. The platform's multimodal capabilities mean it can process text, images, and audio/video, expanding its use cases. Moreover, it ensures smooth transitions between digital and human support, recognizing that sometimes, a human touch is necessary.
Accuracy is another strong suit. VRAi boasts over 91% accuracy in real-world scenarios. This precision is crucial in customer interactions, where clarity can make or break a relationship. Continuous learning is built into the system, allowing it to improve with each interaction. This adaptability is key in a world where customer expectations are constantly evolving.
On the other side of the tech spectrum, Rocket Software is making waves with its generative AI advancements in hybrid cloud solutions. The company is focused on modernizing business applications and data, unlocking their value for organizations. In a recent survey, 66% of respondents noted that AI significantly boosted efficiency in their IT modernization efforts. This statistic underscores the growing recognition of AI's role in enhancing operational performance.
Rocket Software's new capabilities aim to streamline data integration and enhance productivity. The company’s offerings include Rocket Content Smart Chat, which provides a secure conversational AI interface for sensitive document access. This feature ensures regulatory compliance while simplifying unstructured data classification. In an age where data security is paramount, this innovation is a game-changer.
The Rocket Enterprise Suite is another standout. It employs an AI natural language assistant to facilitate code analysis, making the modernization of mainframe applications more manageable. This is crucial as businesses transition to cloud-native environments. The suite enhances developer productivity by simplifying complex code, a task that can often feel like navigating a labyrinth.
Rocket Visual COBOL takes this a step further by simplifying COBOL code understanding. This tool is vital for organizations that rely on legacy systems. It ensures seamless integration with hybrid cloud environments while preserving core business logic. This balance of modernization and legacy support is essential for businesses looking to future-proof their operations.
Both TechSee and Rocket Software are responding to a common challenge: the need for agility in decision-making and operational performance. As industries face increasing pressure to adapt, these technologies provide the tools necessary for transformation. They represent a shift from traditional customer service models to a more dynamic, responsive approach.
The implications are profound. Companies that embrace these innovations can expect to see significant improvements in customer satisfaction and operational efficiency. The integration of AI into customer service is not just a trend; it’s a necessity. As customers become more discerning, businesses must rise to the occasion.
In conclusion, the future of customer experience is bright, illuminated by the advancements in AI technology. TechSee's VRAi and Rocket Software's hybrid cloud solutions are at the forefront of this revolution. They offer businesses the opportunity to enhance interactions, streamline processes, and ultimately, foster loyalty. In a world where every interaction counts, these tools are not just enhancements; they are essential components of a successful strategy. The age of AI-powered customer experience is here, and it’s transforming the way businesses connect with their customers. Embrace it, or risk being left behind.